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Exalate is an integration and synchronization tool that connects work management and ITSM systems across teams and companies. It provides bidirectional, real-time syncing of issues, tickets, work items, comments, attachments and custom fields between tools such as Jira, ServiceNow, Zendesk, Salesforce, Azure DevOps, GitHub and Freshdesk. Exalate uses a decentralised architecture and scripting engine so each side controls what data is shared. Organisations use it for cross-company collaboration, MSP-client workflows and keeping development and support teams aligned.
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Recent User Report Trends for Exalate
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What is Exalate's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Exalate
Recent issues reported by users from around the world.
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Performance Insights
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About Exalate & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A GDPR-aware European B2B SaaS marketing site with WordPress at its core, heavily layered with conversion-focused advertising, CRM automation, and user-engagement tools to feed a subscription sales engine.
What stands out
- The presence of Piwik Pro and CookieYes beside invasive Facebook and Google pixels shows careful GDPR balancing for an EU-based company.
- Advertising across Quora, Reddit, Twitter, Bing, LinkedIn, and Google signals a broad multi-channel lead generation strategy targeting developers.
- HubSpot appears four times (plugin, analytics, CRM, integration), marking it as the central marketing and sales nervous system.
- Using Hostinger for the public site while AWS supports the actual product separates the low-cost marketing layer from critical cloud infrastructure.
Technologies exalate.com uses
- Swiper — Touch-friendly slider library likely powers testimonial or screenshot carousels on product landing pages.
- WordPress — CMS platform powering the public website.
- Social Snowball — Social proof notification plugin creates urgency and trust through attention-grabbing pop-ups.
- Elementor — Visual page builder gives marketers control over landing pages without needing developers.
- Contact Form 7 — Simple, flexible WordPress form builder used for basic enquiries across marketing pages.
- Adobe Fonts — Cloud hosting of brand typography, loaded via the modern Adobe Fonts service.
- Microsoft Advertising — Bing Ads pixel captures additional search demand beyond Google, often from older business demographics.
- Piwik PRO Core — GDPR-aligned analytics, likely chosen for European data protection compliance, showing a maturity around privacy and EU users.
- Segment — Central customer data pipeline likely routes product events from the SaaS backend into HubSpot and analytics tools.
- reCAPTCHA — Spam protection used on forms.
- Intercom — Customer messaging and support live on the site to help convert and retain SaaS users.
- Google Tag Manager — Container managing marketing pixels and consent-triggered tags.
- Hotjar — Heatmaps and session recordings provide qualitative insights to optimize conversion paths.
- Hostinger CDN — Edge CDN improves global page speed, supporting international software teams evaluating the site from multiple regions.
- Quora Pixel — Tracks conversions from Quora ads, a niche channel for reaching technical professionals.
- ClickCease — Ad fraud protection protects search budgets from invalid clicks, a sign of significant paid PPC investment.
- Hostinger — Affordable managed WordPress hosting is a cost-conscious choice for the company’s marketing site.
- Twitter Ads — Conversion pixel for Twitter campaigns targeting professional and tech-savvy audiences.
- DoubleClick Floodlight — Floodlight conversion tracking indicates substantial Google paid media spend and remarketing efforts for lead generation.
- OneSignal — Web push notifications re-engage returning visitors and nurture prospects outside email.
- HubSpot WordPress plugin — Connects WordPress forms and browsing data directly to HubSpot CRM for automated lead capture.
- HubSpot Analytics — Tracks visitor behavior and ties it to contact records directly inside HubSpot’s CRM.
- CookieYes — Consent management ensures GDPR/ePrivacy compliance for all tracking cookies and scripts.
- Typekit (Adobe Fonts) — Legacy loader for Adobe Fonts, still present as a dependency for custom typography.
- HubSpot — CRM and marketing automation backbone manages leads, emails, and contact segmentation.
- Reddit Ads — Reddit pixel enables conversion tracking for developer-focused ad campaigns on niche subreddits.
- Facebook Pixel — Meta’s standard advertising tracking pixel.
- Linkedin Insight Tag — LinkedIn conversion and retargeting pixel.
- Amazon Web Services — Cloud infrastructure likely running the actual product backend.
- jQuery — Legacy JavaScript library included by WordPress and plugins.
- RSS — Syndication feed format enabled by WordPress.
- Google Analytics — Classic web analytics for aggregate traffic reporting.
- MySQL — Database engine storing WordPress content and settings.
- Priority Hints — Signals browser to prioritize key resources.
- PHP — Core runtime language behind WordPress.
- Open Graph — Standard for attractive social link previews.
- HTTP/3 — QUIC protocol for faster page loading.
How these technologies work together
- HubSpot requires HubSpot Analytics — HubSpot Analytics is the native tracking script feeding visitor data directly into the HubSpot platform.
- Elementor requires WordPress — Elementor is a WordPress plugin and entirely relies on the WordPress core to render pages.
- Adobe Fonts overlaps with Typekit (Adobe Fonts) — Typekit was rebranded to Adobe Fonts; both are loaded to fetch the same custom fonts, wasting resources.
- CookieYes requires Google Tag Manager — CookieYes sits ahead of GTM and prevents any marketing tags from firing until the user consents.
- Hostinger requires Hostinger CDN — The CDN is an integrated tier of Hostinger’s hosting stack, accelerating the same WordPress origin.
- HubSpot requires HubSpot WordPress plugin — The HubSpot plugin links WordPress site activity to HubSpot CRM, creating and enriching contact records.
- ClickCease works alongside Microsoft Advertising — ClickCease flags fraudulent clicks on Microsoft Advertising, preventing wasted spend in PPC campaigns.
- CookieYes works alongside Piwik PRO Core — CookieYes enforces consent before Piwik Pro can collect analytics, keeping European tracking lawful.
- Elementor requires Swiper — Elementor’s built-in sliders and carousels use Swiper for touch-enabled scrolling and animations.
- Contact Form 7 requires reCAPTCHA — Contact Form 7 forms rely on Google reCAPTCHA to block spam and abuse from bots.
- HubSpot integrates with Intercom — Intercom conversations sync with HubSpot, keeping a unified view of every lead across marketing and support.
- HubSpot integrates with Segment — Segment forwards product usage events to HubSpot, enriching marketing records with behind-login behavioral data.
- DoubleClick Floodlight integrates with Google Tag Manager — GTM manages Floodlight tags centrally alongside other ad pixels for consistent conversion measurement.
- Google Tag Manager integrates with Quora Pixel — GTM loads Quora’s conversion pixel, keeping tagging changes organized without code edits.
- Elementor works alongside Social Snowball — Social Snowball overlays social proof on Elementor-designed pages to boost conversion urgency.
- Intercom works alongside OneSignal — OneSignal drives push notifications while Intercom runs in-app and email messaging to nurture prospects.
- Google Tag Manager integrates with Twitter Ads — Twitter advertising tags are deployed within GTM to measure campaign events alongside others.
- Hotjar works alongside Piwik PRO Core — Piwik Pro supplies quantitative visits while Hotjar reveals qualitative user behavior through recordings.
- Contact Form 7 integrates with Elementor — Elementor-built pages often embed Contact Form 7 templates via shortcodes or widget blocks.
- Google Tag Manager integrates with Reddit Ads — GTM fires Reddit’s pixel for conversion tracking and audience building from ad clicks.
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Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain exalate.com.
Domain name active since 2015
exalate.com has been a registered domain since April 2015 — 11 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until April 2027.
Redundant DNS setup
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Records last verified August 2026.
How to fix Exalate not working
Exalate syncs issues, tickets and comments between tools such as Jira, ServiceNow, Zendesk and GitHub, often across different companies. When a sync fails, the cause is usually one of the connected tools, the connection between them, or the rules that decide what is shared. Find your symptom below.
Jump to what you are seeing
Sync Failed
An item does not sync between the two tools. The sync log usually names the field or rule that stopped it.
- Open the sync log for the item and read the first error. It normally names the field or the rule.
- Check the field exists on both sides with the same type, since a mismatch stops that item.
- Check the sync rules on both sides allow that item type and its status.
- Fix the cause, then resync that one item before resyncing a batch.
Website Down
The Exalate website or console does not load for you.
- Open the page in a private window and on another network.
- Check status.exalate.com for an active incident.
- If only your network is affected, ask your IT team to check the firewall.
Login Failed
Sign-in to the Exalate console is refused.
- If the message says the password is wrong, reset it and check spam for the email.
- Check you are signing in to the instance your team uses.
- Ask your administrator to confirm your access.
API Error
A call to the Exalate API, or to the API of a connected tool, fails.
- Check the status code. A 401 or 403 means the credentials or permissions are wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the token for the connected tool has not expired or been revoked.
- Retry with a growing delay.
- Check status.exalate.com if several calls fail together.
Slow Performance
Syncs take a long time to appear, usually because of a large number of items or a busy connection.
- Check whether it is slow for one item type or for all of them.
- Narrow the sync to fewer items or a shorter period.
- Check status.exalate.com for a delay incident.
- If the delay continues, send the connection name and the time to support.
Connection Timeout
The two sides cannot reach each other in time. A firewall, a network change or an overloaded system is the usual cause.
- Check each tool is reachable from the network that runs the connection.
- Check that no firewall or proxy has changed recently.
- Once the other side is working again, retry, and check the connection shows as connected.
- If one connection keeps timing out, send the connection name and the time to support.
Still not working?
If it still does not work, contact Exalate support through the help option in the console or on exalate.com. Have the connection name, the item reference, the exact error from the sync log, and the time it started with your time zone. Live incident updates are on status.exalate.com.
Most sync problems come from one field, one rule or one connection, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether a problem is on Exalate's side.
Frequently asked questions about Exalate
Is Exalate down right now?
No. Based on the latest status data on this page, Exalate (exalate.com) is up and running normally. The most recent incident, "Atlassian incident affecting Jira connections", was resolved (last update Aug 27, 2026).
What should I do if Exalate is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for exalate.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Exalate incident?
The most recent incident on record is "Atlassian incident affecting Jira connections", last updated on Aug 27, 2026. It has been resolved.
How many people reported problems with Exalate recently?
No user reports about Exalate were submitted in the last 48 hours.
How do I report a problem with Exalate?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Exalate status page?
The official status page for Exalate is status.exalate.com.
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