Incident History for Exalate

A complete log of all past incidents, outages, and scheduled maintenance.

Filter by status

applies to the 14 loaded
Scheduled maintenance upgrade for Exalate Classic

Completed

Affected Components

Azure DevOps - Exalate for Azure DevOpsGitHub - Exalate for GitHubJira Cloud - Synchronisation nodeSalesforce - Exalate for SalesForceService Now - Exalate for ServiceNow in Exalate CloudZendesk - Exalate Console

Completed

on Oct 28, 2026

The scheduled maintenance to upgrade Exalate Classic v5.37.6 has been completed.

Under Maintenance

on Oct 28, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.6 is now in progress on the Jira Cloud synchronisation node.

Completed

on Oct 27, 2026

The scheduled maintenance to upgrade Exalate Classic v5.37.6 has been completed.

Completed

on Oct 26, 2026

The scheduled maintenance to upgrade Exalate Classic v5.37.6 has been completed across affected components.

Scheduled maintenance upgrade for Exalate Classic

Scheduled

Affected Components

Jira Cloud - Synchronisation node

Scheduled

on Oct 28, 2026

Maintenance to upgrade Exalate Classic v5.37.6 begins in 60 minutes, affecting the Jira Cloud synchronisation node.

Scheduled For

Oct 28, 2026, 11:00 AM UTC

Scheduled

on Oct 28, 2026

Exalate Classic v5.37.6 upgrade is scheduled for October 28, 2026, affecting the Jira Cloud synchronisation node.

Scheduled For

Oct 28, 2026, 11:00 AM UTC

Scheduled upgrade of Exalate Classic v5.37.6

Under Maintenance

Affected Components

Salesforce - Exalate for SalesForceService Now - Exalate for ServiceNow in Exalate Cloud

Under Maintenance

on Oct 27, 2026

Maintenance to upgrade Exalate Classic v5.37.6 is now in progress, affecting ServiceNow and Salesforce integrations.

Scheduled For

Oct 27, 2026, 11:00 AM UTC

Scheduled

on Oct 27, 2026

Maintenance to upgrade Exalate Classic v5.37.6 begins in 60 minutes, affecting ServiceNow and Salesforce integrations.

Scheduled For

Oct 27, 2026, 11:00 AM UTC

Scheduled

on Oct 27, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.6 is planned for October 27, 2026, affecting ServiceNow and Salesforce integrations.

Scheduled For

Oct 27, 2026, 11:00 AM UTC

Exalate Classic v5.37.6 upgrade maintenance

Under Maintenance

Affected Components

Azure DevOps - Exalate for Azure DevOpsGitHub - Exalate for GitHubZendesk - Exalate Console

Under Maintenance

on Oct 26, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.6 is currently in progress across affected components.

Scheduled For

Oct 26, 2026, 11:00 AM UTC

Scheduled

on Oct 26, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.6 begins in 60 minutes, affecting Zendesk, Azure DevOps, and GitHub integrations.

Scheduled For

Oct 26, 2026, 11:00 AM UTC

Scheduled

on Oct 23, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.6 is upcoming, affecting Zendesk, Azure DevOps, and GitHub integrations.

Scheduled For

Oct 26, 2026, 11:00 AM UTC

Exalate Cloud infrastructure migration maintenance

Completed

Affected Components

Exalate Cloud - Hosting platform

Completed

on Oct 23, 2026

The scheduled infrastructure maintenance for Exalate Cloud has been completed.

Under Maintenance

on Oct 23, 2026

Scheduled maintenance to migrate Exalate Cloud nodes to upgraded infrastructure is now in progress, with brief node restarts and automatic synchronization resumption.

Scheduled For

Oct 23, 2026, 1:00 AM UTC

Scheduled

on Oct 23, 2026

Scheduled maintenance to migrate Exalate Cloud nodes to upgraded infrastructure begins in 60 minutes, with brief node restarts and automatic synchronization resumption.

Scheduled For

Oct 23, 2026, 1:00 AM UTC

Scheduled

on Oct 22, 2026

Scheduled maintenance will migrate Exalate Cloud nodes to upgraded infrastructure, with brief node restarts and automatic synchronization resumption.

Scheduled For

Oct 23, 2026, 1:00 AM UTC

Exalate Classic HotFix 5.37.5 maintenance

Completed

Affected Components

Jira Cloud - Synchronisation node

Completed

on Oct 7, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.5 on the Jira Cloud synchronisation node has been completed.

Under Maintenance

on Oct 7, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.5 on the Jira Cloud synchronisation node is currently in progress.

Scheduled

on Oct 7, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.5 on the Jira Cloud synchronisation node begins in 60 minutes.

Scheduled For

Oct 7, 2026, 10:00 AM UTC

Scheduled

on Oct 6, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.5 affecting the Jira Cloud synchronisation node begins October 7 at 12:00 CEST.

Scheduled For

Oct 7, 2026, 10:00 AM UTC

Scheduled maintenance for Exalate Classic

Completed

Affected Components

Jira Cloud - Synchronisation node

Completed

on Sep 24, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.4 is complete, affecting the Jira Cloud synchronisation node.

Under Maintenance

on Sep 24, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.4 is currently in progress, affecting the Jira Cloud synchronisation node.

Scheduled

on Sep 24, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.4 begins in 60 minutes, affecting the Jira Cloud synchronisation node.

Scheduled For

Sep 24, 2026, 10:00 AM UTC

Scheduled

on Sep 23, 2026

Scheduled maintenance for Exalate Classic HotFix 5.37.4 affecting the Jira Cloud synchronisation node on 24 September 2026.

Scheduled For

Sep 24, 2026, 10:00 AM UTC

Atlassian incident affecting Jira connections

Resolved

Affected Components

Jira Cloud - Synchronisation node

Resolved

on Aug 27, 2026

Atlassian incident resolved; all systems back to normal and synchronization working as expected.

Monitoring

on Aug 27, 2026

Atlassian has put a fix in place for the active incident, and synchronization should be back to normal.

Investigating

on Aug 27, 2026

Atlassian is investigating an active incident that may affect Jira connections and Exalate synchronization.

Exalate Classic v5.37.0 Maintenance in Progress

Completed

Affected Components

Jira Cloud - Synchronisation node

Completed

on Aug 26, 2026

Scheduled maintenance for Exalate Classic v5.37.0 is in progress, affecting Jira Cloud - Synchronisation node.

Scheduled

on Aug 26, 2026

Scheduled maintenance for Exalate Classic v5.37.0 is in progress, affecting Jira Cloud - Synchronisation node.

Scheduled

on Aug 26, 2026

Maintenance for Exalate Classic v5.37.0 will begin as scheduled in 60 minutes, affecting Jira Cloud - Synchronisation node.

Scheduled For

Aug 26, 2026, 10:00 AM UTC

Scheduled

on Aug 25, 2026

Scheduled maintenance for Exalate Classic v5.37.0 is upcoming, affecting Jira Cloud - Synchronisation node.

Scheduled For

Aug 26, 2026, 10:00 AM UTC

Scheduled Maintenance for Exalate Classic v5.37.0

Completed

Affected Components

Exalate for Freshdesk in Exalate Cloud - FreshdeskExalate for Freshservice in Exalate Cloud - FreshserviceSalesforce - Exalate for SalesForceService Now - Exalate for ServiceNow in Exalate Cloud

Completed

on Aug 25, 2026

The scheduled maintenance for Exalate Classic v5.37.0 has been completed.

Scheduled

on Aug 25, 2026

Scheduled maintenance for Exalate Classic v5.37.0 is currently in progress, affecting multiple components.

Scheduled

on Aug 25, 2026

Maintenance for Exalate Classic v5.37.0 will begin as scheduled in 60 minutes, affecting multiple components.

Scheduled For

Aug 25, 2026, 10:00 AM UTC

Scheduled

on Aug 24, 2026

Scheduled maintenance for Exalate Classic v5.37.0 will occur on August 25, 2026, affecting multiple components.

Scheduled For

Aug 25, 2026, 10:00 AM UTC

Exalate Classic v5.37.0 Upgrade Maintenance Completed

Completed

Affected Components

Zendesk - Exalate ConsoleAzure DevOps - Exalate for Azure DevOpsGitHub - Exalate for GitHub

Completed

on Aug 24, 2026

The scheduled maintenance to upgrade Exalate Classic v5.37.0 has been completed.

Exalate Classic Upgrade Maintenance

Scheduled

Affected Components

Azure DevOps - Exalate for Azure DevOpsGitHub - Exalate for GitHubZendesk - Exalate Console

Scheduled

on Aug 24, 2026

Scheduled maintenance to upgrade Exalate Classic v5.37.0 is in progress, affecting multiple components.

Scheduled For

Aug 24, 2026, 11:00 AM UTC

Scheduled

on Aug 24, 2026

Maintenance for upgrading Exalate Classic v5.37.0 will begin as scheduled in 60 minutes.

Scheduled For

Aug 24, 2026, 11:00 AM UTC

Scheduled

on Aug 21, 2026

Exalate Classic v5.37.0 upgrade scheduled for August 24, 2026, with improvements and bug fixes.

Scheduled For

Aug 24, 2026, 11:00 AM UTC

Exalate Maintenance - Upgrade to 4.3.0

Completed

Affected Components

Exalate.app

Completed

on Aug 13, 2026

The scheduled maintenance to upgrade Exalate for New Exalate to version 4.3.0 has been completed.

Scheduled

on Aug 13, 2026

Scheduled maintenance is currently in progress to upgrade Exalate for New Exalate to version 4.3.0.

Scheduled

on Aug 13, 2026

Maintenance will begin as scheduled in 60 minutes to upgrade Exalate for New Exalate to version 4.3.0.

Scheduled For

Aug 13, 2026, 11:00 AM UTC

Scheduled

on Aug 12, 2026

Scheduled maintenance will upgrade Exalate for New Exalate to version 4.3.0, with performance improvements and fixes.

Scheduled For

Aug 13, 2026, 11:00 AM UTC to Aug 13, 2026, 12:00 PM UTC

Exalate Maintenance for Zendesk Nodes

Completed

Affected Components

Zendesk - Exalate Console

Completed

on Aug 6, 2026

The scheduled maintenance to re-deploy Zendesk nodes and add environment variables has been completed.

Scheduled

on Aug 6, 2026

Maintenance to re-deploy Zendesk nodes and add environment variables is in progress.

Scheduled

on Aug 6, 2026

Maintenance to re-deploy Zendesk nodes and add environment variables will begin as scheduled in 60 minutes.

Scheduled For

Aug 6, 2026, 10:00 AM UTC

Scheduled

on Aug 5, 2026

Scheduled maintenance to re-deploy Zendesk nodes and add environment variables, starting August 6, 2026 at 12:00 CEST.

Scheduled For

Aug 6, 2026, 10:00 AM UTC

    Incident History for Exalate