Terms of Service

Last Updated: May 26, 2025

Please read these Terms of Service carefully before using UptimeCard's websites and services.

1. Terms

By accessing the websites at uptimecard.com, studio.uptimecard.com, and status.uptimecard.com (collectively referred to as the "Website" or "Services"), operated by UptimeCard ("UptimeCard", "we", "us", or "our"), you agree to be bound by these Terms of Service (the "Terms" or "Agreement"), all applicable laws, and regulations. You are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing UptimeCard. The materials contained on the websites are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to access and use the Services, and temporarily download one copy of any materials (information or software) on UptimeCard's websites for personal or internal business purposes related to monitoring your designated websites, and for non-commercial transitory viewing of publicly available information only. This is the grant of a license, not a transfer of title, and under this license, you may not:

Modify or copy the materials, except as expressly permitted by the Services.
Use the materials for any commercial purpose unrelated to your use of the Services, or for any public display (commercial or non-commercial) not facilitated by the Services.
Attempt to decompile or reverse engineer any software contained on UptimeCard's websites.
Remove any copyright or other proprietary notations from the materials.
Transfer the materials to another person or "mirror" the materials on any other server, except as facilitated by the sharing features of the Services.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by UptimeCard at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials and Services on UptimeCard's websites are provided on an 'as is' and 'as available' basis. UptimeCard makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, UptimeCard does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its websites, the data provided by its monitoring services, or otherwise relating to such materials or on any sites linked to these sites.

Community Status Reporting Disclaimer: The information provided through our Community Status Reporting feature (our Downdetector-like tool) is based on user-submitted reports and other unverified third-party signals. UptimeCard does not independently verify and does not guarantee the accuracy, completeness, or timeliness of this information. This information is for general informational purposes only and should not be solely relied upon for critical decisions. UptimeCard is not affiliated with, nor endorsed by, any of the third-party services that may be reported on via this feature. Your use of or reliance on this information is at your own risk.

4. Limitations

In no event shall UptimeCard or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials or Services on UptimeCard's websites, even if UptimeCard or a UptimeCard authorized representative has been notified orally or in writing of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages; these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on UptimeCard's websites could include technical, typographical, or photographic errors. UptimeCard does not warrant that any of the materials on its websites are accurate, complete, or current, except as may be explicitly stated for specific paid services. UptimeCard may make changes to the materials contained on its websites at any time without notice. However, UptimeCard does not make any commitment to update the materials, other than as part of its ongoing service development.

6. Links

UptimeCard has not reviewed all of the sites linked to its websites (beyond the scope of its monitoring services for user-configured sites) and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by UptimeCard of the site. Use of any such linked website is at the user's own risk.

7. Modifications

UptimeCard may revise these terms of service for its websites at any time without notice, by posting the revised version on this page and updating the "Last Updated" date. By using these websites after such changes, you agree to be bound by the then-current version of these terms of service. We encourage you to review these Terms periodically.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. You irrevocably agree to submit to the personal and exclusive jurisdiction of the courts located within Romania for the resolution of any disputes arising out of or relating to these Terms or your use of the Services. Any claim under these Terms of Service must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred.

9. Privacy Policy

Your use of the websites is also governed by our Privacy Policy, which can be found at https://uptimecard.com/privacy. Our Privacy Policy is incorporated by reference into these Terms.

10. Account Responsibility

If you create an account on studio.uptimecard.com (an "Account"), you are responsible for maintaining the security of your Account and any monitors you add. You are fully responsible for all activities that occur under the Account and any other actions taken in connection with the Account. You must use a strong password and keep it confidential. You must notify UptimeCard immediately of any unauthorized uses of your Account or any other breaches of security. UptimeCard will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

11. Services Provided

UptimeCard allows you to create and manage monitors via studio.uptimecard.com and visualize data from these monitors. The data from these monitors may be visualized by other users on uptimecard.com if you choose to make it public via an Uptime Card. The services provided include, but are not limited to, uptime monitoring, performance insights, and technology usage analysis for your designated websites.

UptimeCard also provides a community-driven platform, referred to as "Community Status Reporting" (our Downdetector-like tool), where users can submit reports about the operational status of various third-party services and view aggregated, publicly available information derived from these reports.

12. Payment and Refund Policy

Certain features or service levels on UptimeCard may require payment of fees ("Paid Services"). All payments are processed through secure third-party payment gateways (e.g., Stripe). By subscribing to Paid Services, you agree to pay UptimeCard the applicable fees. Fees are typically billed on a subscription basis in advance.

Refunds: If you are unhappy with a Paid Service within your first month of subscription, we may offer a full refund of that month's subscription fee, at our discretion. Please contact our support department at support@uptimecard.com to request a refund. Except as expressly provided herein or required by law, fees are non-refundable.

13. Termination

UptimeCard may terminate your access to all or any part of the websites and Services at any time, with or without cause, with or without notice, effective immediately. This includes, but is not limited to, termination for violation of these Terms, including the user conduct rules outlined in Section 18.A (User Conduct for Community Status Reporting).

If you wish to terminate this Agreement or your UptimeCard Account (if you have one), you may do so by discontinuing use of the websites or by deleting your account through the account settings page on studio.uptimecard.com (if available).

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Disclaimer of Warranties

The websites and Services are provided "as is" and "as available". UptimeCard and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither UptimeCard nor its suppliers and licensors make any warranty that the websites or Services will be error-free, accurate, reliable, or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the websites at your own discretion and risk.

This disclaimer explicitly includes any data or information provided through the Community Status Reporting feature.

15. Limitation of Liability

In no event will UptimeCard, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability, or other legal or equitable theory for: (i) any special, indirect, incidental, punitive, or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to UptimeCard under this agreement during the twelve (12) month period prior to the cause of action. UptimeCard shall have no liability for any failure or delay due to matters beyond their reasonable control (force majeure). The foregoing shall not apply to the extent prohibited by applicable law.

16. General Representation and Warranty

You represent and warrant that (i) your use of the websites and Services will be in strict accordance with the UptimeCard Privacy Policy, with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside or the United States) and (ii) your use of the websites and Services will not infringe or misappropriate the intellectual property rights of any third party.

17. Indemnification

You agree to indemnify and hold harmless UptimeCard, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your use of the websites or Services, including but not limited to your violation of this Agreement or your submission of content (including reports via the Community Status Reporting feature).

18. User Conduct and Responsibilities

18.A. User Conduct for Community Status Reporting

When using the Community Status Reporting feature, you agree not to:

Submit false, misleading, inaccurate, or malicious reports regarding the status of any third-party service.
Use automated means (bots, scripts, etc.) to submit reports in a manner that could disrupt the service, skew data, or place an unreasonable load on our infrastructure, unless expressly permitted by UptimeCard via an API or similar mechanism.
Attempt to artificially manipulate the perceived status of any service through coordinated, fraudulent, or spam reporting.
Submit reports that are defamatory, harassing, obscene, or violate any applicable laws or the rights of others.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity when submitting reports.

UptimeCard reserves the right, in its sole discretion, to disregard, remove, or take other action on reports deemed to violate these terms, and to suspend or terminate access for users who persistently engage in such behavior, without prior notice.

19. Sharability and Public Data

19.1 Monitors

UptimeCard allows users to create and manage monitors to track the uptime and performance of their websites. While data related to these monitors may be aggregated and visualized publicly on uptimecard.com, individual monitor data is not explicitly attributed to specific monitors or users unless the user has chosen to make such data public through an Uptime Card.

19.2 Uptime Cards

UptimeCard offers a feature called 'uptime cards', which are designed for users who wish to publicly showcase the uptime and performance of their websites. By creating an uptime card, you agree to make the data associated with this uptime card publicly accessible. This includes, but is not limited to, uptime statistics, performance insights, and other relevant metrics.

19.2.1 Ownership Verification

Users are required to verify ownership or authorized control of the domain or website associated with an uptime card. UptimeCard reserves the right to request proof of ownership/control and to remove any uptime card that is found to be associated with a domain or website that the user does not own or have proper authorization to represent.

19.2.2 Public Transparency

The primary purpose of uptime cards is to provide transparency and to allow users to publicly demonstrate the performance and reliability of their websites. As such, data associated with uptime cards is made available to the public and may be shared freely. By creating an uptime card, you acknowledge and agree that the data will be publicly accessible and that UptimeCard has no obligation to keep this data confidential beyond what is stated in our Privacy Policy.

19.2.3 Content Restrictions for Uptime Cards

Users are prohibited from creating uptime cards for websites that contain or promote:

Pornographic or sexually explicit material
Graphic violence or gore
Illegal drugs or substances
Excessive alcohol consumption or alcohol abuse
Hate speech, discrimination, or extremist ideologies
Any illegal activities or content
Content that violates intellectual property rights
Malware, phishing sites, or sites engaged in deceptive practices.
Any other material that UptimeCard, in its sole discretion, deems harmful, offensive, or inappropriate for its platform

UptimeCard reserves the right to remove any uptime card that violates these content restrictions without prior notice. Repeated violations may result in the termination of the user's account.

19.3 User Responsibility for Shared Data

You are solely responsible for any data you choose to share publicly, whether through uptime cards, Community Status Reports, or other means. Ensure that you have the right to share any data and that it does not violate any third-party rights, applicable laws, or the content restrictions outlined in these Terms.

19.4 Data Aggregation and Use by UptimeCard

UptimeCard may aggregate and anonymize data from monitors, uptime cards, and Community Status Reports for the purpose of providing insights, statistics, and trends on the overall performance and uptime of websites and third-party services. This aggregated and anonymized data may be used for research, marketing, and improvement of UptimeCard's services, and may be shared publicly.

19.5 Community Status Reports (Downdetector-like Feature)

UptimeCard's Community Status Reporting feature allows users to submit reports concerning the operational status of third-party services.

Public Aggregation: By submitting a report, you acknowledge and agree that the information contained within your report (excluding directly identifying personal information as detailed in our Privacy Policy, such as your specific IP address or UptimeCard username if logged in) may be aggregated with other user reports.
Public Display: This aggregated data, which may include the number of reports for a service, reported problem types, and general geographical trends (derived from anonymized IP data), will be made publicly available on UptimeCard's websites for informational purposes to the community.
No Endorsement or Verification: Display of such information does not imply endorsement or verification by UptimeCard, nor affiliation with the reported third-party service. The data is community-sourced and provided 'as is'.
User Responsibility for Reports: You are responsible for the reports you submit and warrant that they are made in good faith and to the best of your knowledge. You agree not to submit reports that are intentionally false, misleading, or malicious, in accordance with Section 18.A (User Conduct for Community Status Reporting).

20. Service Interruptions and Terminations by UptimeCard

20.1 Monitor Management

UptimeCard reserves the right to pause or stop monitors that are consistently down for extended periods, or that are causing an undue burden on our systems. This measure is implemented to maintain the overall efficiency of our monitoring services and to prevent unnecessary resource consumption.

20.2 Uptime Card Removal

UptimeCard may delete uptime cards associated with websites that have been down for a significant period (e.g., approximately 7000 minutes / about 5 days or more), or that violate our content restrictions (Section 19.2.3). This action is taken because:

Persistently offline uptime cards may present misleading information to users and visitors of UptimeCard.
One of the primary purposes of an uptime card is to showcase a website's reliability. A website that is consistently unavailable does not align with this purpose.
Maintaining uptime cards for non-responsive or violative websites consumes resources that could be better allocated.

20.3 Notification and Action Process

UptimeCard may, at its discretion, attempt to notify users via their registered email address before taking action to pause, stop, or delete a monitor or uptime card due to inactivity or non-responsiveness. However, UptimeCard reserves the right to take immediate action without prior notification if deemed necessary, particularly in cases of violation of these Terms or to protect the integrity of our Services. Users may be given an opportunity to address the issue or appeal the decision, but UptimeCard is not obligated to provide this opportunity in all cases.

20.4 Reinstatement

Users may request reinstatement of their monitors or uptime cards once they have resolved the issues leading to the service interruption or termination. UptimeCard reserves the right to approve or deny such requests based on the circumstances and the user's history.

20.5 No Refunds for Terminations/Interruptions

No refunds will be issued for any unused portion of a Paid Service term in the event of service interruptions or terminations resulting from your violations of these Terms or due to actions described in this Section 20.

UptimeCard maintains these policies to ensure the integrity and reliability of our platform for all users. We appreciate your understanding and cooperation in maintaining a high-quality service for our community.

21. Miscellaneous

This Agreement constitutes the entire agreement between UptimeCard and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of UptimeCard, or by the posting by UptimeCard of a revised version as described in Section 7.

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the websites will be governed by the laws of Romania, as specified in Section 8.

You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; UptimeCard may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns.

If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

The section titles in these Terms are for convenience only and have no legal or contractual effect.

Contact Us

If you have any questions about these Terms, please contact us at support@uptimecard.com.