Privacy Policy

Introduction

UptimeCard ("we", "us", or "our") operates several websites including uptimecard.com, studio.uptimecard.com, and status.uptimecard.com (collectively, the "Services" or "Website"). It is UptimeCard's policy to respect your privacy regarding any information we may collect while operating our websites and services.

Who Processes Your Data

Your data is processed by UptimeCard. If you are based in the European Economic Area (EEA), the controller of your personal data is [Your Company Full Legal Name and Address, if applicable, otherwise state UptimeCard].

If you have any questions about our privacy practices, please contact us at support@uptimecard.com.

Information We Collect

Legal Grounds for Processing Personal Data

We process your personal data on the following legal grounds, depending on the purpose of processing:

• Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., for marketing communications, or for placing non-essential cookies).
• Contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., to provide you with the UptimeCard services you signed up for) or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax obligations, responding to legal requests).
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
  • Providing, maintaining, improving, and developing our Services.
  • Operating our Community Status Reporting feature.
  • Ensuring the security of our Services and preventing fraud.
  • Understanding how our Services are used to enhance user experience.
  • Communicating with you about service updates or support issues.
  • Direct marketing of our own similar services to existing customers (where permitted, and you can always opt-out).

How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Improve, personalize, and expand our Services
• Understand and analyze how you use our Services
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, updates, and (with your consent or where permitted) marketing purposes
• Process payments (via Stripe)
• Prevent fraud and ensure the security of our Services
• Provide technology choice advice based on aggregated and anonymized data from our platform
• Generate and display uptime cards as requested by you
• Conduct periodical website health checks for your monitored sites
• Aggregate and display community-sourced outage reports for various third-party services through our Community Status Reporting feature.
• Analyze trends in service disruptions based on user reports from the Community Status Reporting feature.

Sharing Your Information

We only share your PII within UptimeCard and with trusted third-party service providers that help us provide, improve, and protect our Services. These providers are contractually obligated to safeguard your data and only use it for the purposes we specify. These include:

• Stripe: For secure payment processing.
• Google Analytics: For website analytics and understanding user behavior.
• AWS (Amazon Web Services): For cloud hosting and infrastructure.
• Resend: For transactional email delivery (e.g., account notifications, password resets).

We enter into agreements (such as Data Processing Addenda where required) with these third-party service providers requiring them to protect your data and comply with applicable data protection laws.

Community Status Reporting Data: Regarding our Community Status Reporting feature, aggregated and anonymized data (such as the number of reports for a specific third-party service over time, general problem types reported, or general geographical trends based on anonymized IP data) is made publicly available on our Website. We do not publicly share Personal Identifiable Information of individual reporters (like specific IP addresses or user IDs if logged in) in connection with this aggregated public data.

We may also disclose your information if required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets.

International Data Transfers

Our Services are hosted and operated globally, including in the United States. If you are a resident of the European Economic Area (EEA), Switzerland, or the UK, your PII may be transferred to, stored, and processed in countries outside of the EEA, Switzerland, or UK, including the United States, where data protection laws may differ from those in your jurisdiction.

When we transfer your PII outside these regions, we ensure appropriate safeguards are in place to protect your data, such as by using Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities, or by relying on an adequacy decision where applicable. By using our Services, you acknowledge these transfers.

Data Retention

We retain your PII only for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements.

Account information is generally kept as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Services or for backup and legal purposes.

For community-submitted outage reports via our Community Status Reporting feature, associated IP addresses may be retained for a limited period (e.g., up to 90 days) for abuse detection, rate limiting, and prevention purposes, after which they may be anonymized or deleted. Aggregated, anonymized report data (which does not identify individuals) may be kept indefinitely for trend analysis and historical reporting.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion (erasure) of your data.
• The right to restrict or object to our processing of your data.
• The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
• The right to data portability (request a copy of your data in a structured, commonly used, and machine-readable format).
• The right to lodge a complaint with a supervisory authority (data protection authority) in your jurisdiction if you believe our processing of your personal data infringes applicable law.

To exercise these rights (except lodging a complaint, which you do directly with the authority), please contact us at support@uptimecard.com. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

Data Security

We implement appropriate technical and organizational security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure development practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not intended for use by children under the age of 16 (or a higher age if stipulated by local law for processing personal data without parental consent). We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us at support@uptimecard.com. We will promptly investigate and delete any information we may have collected about a child under 16.

Uptime Cards and Public Information

When you create an "uptime card" through our Services, you acknowledge and agree that the purpose of these cards is to be made public. Any data related to the uptime card that you choose to make public (e.g., website URL, uptime statistics, performance metrics) may be displayed to other users of our Services and to the general public.

By creating an uptime card, you represent and warrant that:

1. You are the owner or have control of the website for which you are creating the uptime card, or that you have obtained all necessary permissions from the website owner to create and display the uptime card.
2. The website associated with the uptime card does not contain content that violates our Terms of Service, including but not limited to pornographic material, graphic violence or gore, promotion of illegal substances, excessive alcohol consumption, hate speech, or any other content deemed inappropriate or harmful.

We reserve the right to remove any uptime card that violates these guidelines without prior notice. For a complete list of content restrictions, please refer to our Terms of Service.

Community Status Reports and Public Information

Our Website includes a feature that allows users to report outages or issues they are experiencing with various third-party services ("Community Status Reports"). When you submit such a report, you understand and agree that:

• The information you provide about the third-party service and the issue (e.g., service name, problem type) may be aggregated with other reports.
• This aggregated data (e.g., number of reports, types of issues, general geographical trends based on anonymized IP data) will be made publicly available on our Website to inform the community about the potential status of these third-party services.
• Your individual identity (e.g., email address, specific IP address, or UptimeCard username if logged in) will not be publicly displayed alongside this aggregated data.
• You are responsible for the accuracy of the information you report to the best of your ability and agree not to submit false or misleading reports, as further detailed in our Terms of Service.

User Registration

You can sign up for UptimeCard using one of the following methods:

• Google authentication
• GitHub authentication
• Email and password

When you use third-party authentication providers (Google or GitHub), we only receive the information necessary from them to create and manage your account on our platform (typically your email address and name). Please refer to the privacy policies of these providers for more information on how they handle your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The most current version will always be available on our website, and we will update the "Last Updated" date at the top of this policy. For significant changes, we will notify you by posting a prominent notice on our website or by contacting you directly (e.g., via email if you have an account). We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@uptimecard.com