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Technology · Business & Marketing

Intercom

intercom.com
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Intercom is a helpdesk for customer service teams, with an omnichannel inbox and ticketing. Its AI agent, Fin, can answer customers alongside the human team.[1]

Intercom is a versatile customer communication platform that enables businesses to engage with customers across multiple channels. It offers tools for live chat, chatbots, email marketing, and knowledge base management. Intercom's strength lies in its ability to provide personalized, contextual communication throughout the customer journey, from acquisition to support. Its robust integration capabilities make it a popular choice for businesses looking to streamline their customer engagement processes.

Intercom belongs tocrmLive chatcategories.

What it is

A helpdesk for customer service teams[1]

Plans from

$19 a seat a month, billed yearly[2]

AI agent

Fin is billed per outcome, from $0.99[2]

Free trial

14 days, no credit card[1]

32websites

use it — 1.3% of the 2,555 websites we scanned in the last 12 months

#4of 56

tools in its category seen in our scans (we recognize 657)

19public pages

on UptimeCard — open any of them to see how that site is doing

In short: a helpdesk priced per seat, with the AI agent billed separately per outcome; model both before you commit.[2]

3.59% of all websites we track run Intercom▼ 0.02 points since 20 Sep

Should you use Intercom?

The 10-second version, from the vendor’s own pages and what we see in our scans

Intercom fits if…

  • A support team that wants an inbox, ticketing and an AI agent in one tool[1]
  • You already have a helpdesk and only want the AI agent[2]

Look elsewhere if…

  • You want a free live chat tool[3]tawk.to describes itself as free.
  • You want a helpdesk with a lower per-agent starting price[4]Zendesk lists its entry plan this way.
The AI agent is billed per outcome on top of seat prices[2]
The entry price shown is for new customers; the list price is higher[2]
Email campaigns, SMS, WhatsApp and phone are pay-as-you-go[2]

Intercom next to other customer service tools

Statements come from each vendor's own page; website counts and speed are ours.

IntercomZendeskTawk.to
Price and trial
Entry price$19 a seata month, billed yearly, new customers[2]$19 an agenta month, paid yearly[4]Freelive chat software[3]
Free trial14 daysno credit card required[1]Not stated on its pricing pageNot stated on its home page
What we see in our scans
Websites running it321.3% of 2,555 scanned sites160.6% of 2,555 scanned sites140.6% of 2,555 scanned sites
Typical page load time4.4 s✓17 public sites5.4 s5 public sites—
Typical page weight3.4 MB✓typical home page3.7 MBtypical home page—

Scan rows count public pages only; a tool needs at least 5 measured sites to appear.

  • Zendesk: A customer service platform with per-agent plans billed yearly[4]
  • Tawk.to: A live chat tool that describes itself as free[3]

Choose Intercom if…

  • You want an inbox, ticketing and an AI agent together[1]

Choose Zendesk if…

  • You want a listed per-agent price starting low[4]

Choose Tawk.to if…

  • You want free live chat[3]

Products and plans

The two products on Intercom's home page, in its own words

Intercom helpdesk

This page

An AI-powered helpdesk with an omnichannel inbox, ticketing and Copilot[1]

from $19 / seat/month

Fin AI Agent

An AI agent that answers customers across channels and can also work on an existing helpdesk[1]

from $0.99 / outcome

Plans of Intercom· The three Intercom plans, billed yearly, in US dollars as listed for the United States[2]

Essential

$19/ seat/month

Customer support for individuals, startups, and small businesses

  • List price $29 a seat; the lower price is for new customers
  • Includes the Fin AI Agent, billed per outcome

Advanced

$85/ seat/month

Powerful automation tools and AI features for growing support teams

  • Workflows automation builder
  • Multiple team inboxes and round robin assignment

Expert

$132/ seat/month

Collaboration, security, and multibrand features for large support teams

  • SSO and identity management
  • Service level agreements (SLAs) and HIPAA support

The Fin AI Agent can also be bought on its own for an existing helpdesk, from $0.99 per outcome, with no seats required.[2]

Support and help for Intercom

How the vendor says you can reach it, and the public help community

Help center

A help center and a developer hub[6]

Live chat

Unlimited live chat and support email are included in all plans[2]

Stack Overflow

177 questions[7][8]

53% have an upvoted answer. [intercom] questions

Optional add-ons on top of the plans

Prices as listed for the United States

Add-ons

Add-onPriceWhat it adds
ProFrom $100 a monthAdvanced AI features to analyze performance and monitor quality, plus Operator
Copilot$29 per agent a monthA personal AI assistant in the inbox
Proactive Support Plus$99 a monthPosts, Checklists, Product Tours, Surveys and a campaign builder

Add-ons are included in the free trial and can be added or removed at any time.[2]

How Intercom sites protect themselves

Share of the 32 sites we scanned that run each protection

HSTS69% · 22 sites

HTTP Strict Transport Security (HSTS) informs browsers that the site should only be accessed using HTTPS

reCAPTCHA38% · 12 sites

reCAPTCHA is a free service from Google that helps protect websites from spam and abuse

Protections add up, they do not replace each other: a site can run all of them.

What sites use Intercom for

An estimate from UptimeCard's technology map of 18 public sites

Hosts help, docs or support content15 sites

ansarada.com · axway.com · coralogix.com

Runs the whole site3 sites

chromatic.com · mongodb.com · obkio.com

Rough guide, not a measurement: each description is written automatically from the site’s technology stack and the site has not confirmed it. A site is counted once, in the first group its description fits (shop, help and docs, blog, marketing site; otherwise the whole site). Descriptions that only guess (“likely”, “may”) are left out.

At a glance

UptimeCard's own scans and tests of 2,555 websites · refreshed weekly

How Intercom sites scoreout of 100 · hover or tap a score for details

40PerformancePooraverage site: 5091AccessibilityGoodaverage site: 8979Best practicesFairaverage site: 9392SEOGoodaverage site: 92

Page load time

Loads about as fast as the average site

Intercom sites
4.4 s
All sites
4.3 s

Most Intercom sites load in 3.1–5.4 s. Home page weight: 3.4 MB vs 3.3 MB for all sites. 17 public sites measured.

Who uses it?

Technology and Software is the biggest group

Technology and Software63%
Software as a Service (SaaS)21%
Business Services11%
Online Learning Platforms5%

Share of 19 classified public sites. “× average” compares with all 961 public sites.

How Intercom sites are built

Closest partners. The number says how many times more often the tool runs on Intercom sites than on an average website. Hover a partner for its share of sites.

Goober7×Hotjar6×HubSpot Analytics5×HubSpot5×DoubleClick Floodlight4×Piwik PRO Core4×AWS Certificate Manager4×Reddit Ads3×Sentry3×

Stacks we see most. Tools that tend to run together with Intercom on the same websites. The percentage is the share of all 32 Intercom sites that run the whole stack.

11 stacks · swipe, drag or use the arrows
#1

Intercom + Google Tag Manager + HubSpot + Linkedin Insight Tag + DoubleClick Floodlight

25%8 of 32 sites
#2

Intercom + Google Analytics + HubSpot + Linkedin Insight Tag + Facebook Pixel

21.9%7 of 32 sites
#3

Intercom + Google Analytics + Linkedin Insight Tag + DoubleClick Floodlight + HubSpot Analytics

21.9%7 of 32 sites
#4

Intercom + Google Tag Manager + DoubleClick Floodlight + Facebook Pixel + HubSpot Analytics

18.8%6 of 32 sites
#5

Intercom + Google Tag Manager + HubSpot + Microsoft Advertising + Piwik PRO Core

18.8%6 of 32 sites
#6

Intercom + Google Analytics + Linkedin Insight Tag + Microsoft Advertising + Piwik PRO Core

18.8%6 of 32 sites
#7

Intercom + Google Analytics + HubSpot + DoubleClick Floodlight + Microsoft Advertising

15.6%5 of 32 sites
#8

Intercom + Google Tag Manager + AWS Certificate Manager + Amazon CloudFront

18.8%6 of 32 sites
#9

Intercom + Facebook Pixel + HubSpot Analytics + Microsoft Advertising + Piwik PRO Core

12.5%4 of 32 sites
#10

Intercom + AWS Certificate Manager + HubSpot Analytics

12.5%4 of 32 sites
#11

Intercom + AWS Certificate Manager + Amazon S3

12.5%4 of 32 sites

Usually installed alongside

The bigger the bubble, the more of the 32 Intercom sites also run the tool. Colour shows what the tool does. Hover or tap a bubble for details.

Google Tag Manager88%Google Analytics75%Linkedin Insight Tag50%Facebook Pixel38%HubSpot50%DoubleClick Floodlight41%Microsoft Advertising31%Linkedin Ads19%
Tag managerAnalyticsMarketingAdvertising

Similar tools in its category

crm: 657 tools known, 56 seen in our scans

Qualified79 sitesAlternativeWhatsApp Business Chat76 sitesAlternativeHubSpot Chat57 sitesAlternativeZendesk16 sitesAlternativeTawk.to14 sitesAlternativeSalesforce10 sitesAlternativeLivePerson10 sitesAlternativeLiveChat7 sitesAlternative

How websites combine Intercom with other tools

Relationships found on the websites that use it, from the same map status pages show.

Integrates with another 12Complements another tool 11Overlaps with another 2

Websites using Intercom

32 websites use Intercom: 1.3% of the 2,555 websites we scanned in the last 12 months. A selection is shown below.

Scores are out of 100: P Performance · A Accessibility · B Best practices · S SEO. Green 80+, yellow 65–79, orange 50–64, red below 50. The dot shows whether our last scan found the site failing (red) or not (green); Red, amber or blue: an active incident on the site's status page (outage, degraded, maintenance) or a failing scan; amber also means a certificate ending within 30 days. Hover the dot for details.

Who is behind Intercom

From its own pages and public records, with sources

Part of

Salesforce[10][11]

Operated by

Intercom, Inc.[9]

Offices in San Francisco, California · since 2011[9][6]

CEO and Chairman of the Board

Eoghan M.[6]

Chief Strategy Officer & Co-founder

Des T.[6]

Chief Product Officer

Paul A.[6]

Chief AI Officer

Fergal R.[6]

President

Archana A.[6]

Its story

  1. 2011

    Four co-founders started the company in 2011 with the belief that internet business should feel personal. Intercom grew from that idea into a customer communication platform.[6]

  2. 2023

    Fin, an AI agent for customer service, launched in March 2023 on GPT-4. It answered informational questions from a knowledge base and moved AI from a side feature to the center of the product.[12][6]

  3. 2025

    A major Fin release widened what the agent could resolve. Fin could work across email, messaging, voice, Slack and Discord and handle more complex, multi-step queries with Procedures.[12]

  4. 2026

    In May 2026 the company renamed itself Fin, after the AI agent that had become its main product. The Intercom name stayed on the helpdesk.[5][6]

  5. 2026

    Fin moved to its own purpose-built AI model, Fin Apex, in 2026. The agent grew from a customer service agent to a customer agent for the whole customer journey.[6]

  6. 2026

    Salesforce completed its acquisition of Fin, formerly Intercom, in September 2026. Fin continues inside Salesforce's AI Labs to serve customers and build its AI agent and models.[10][11]

Hiring

104 open roles[13]

On its public job board, read 26 Oct 2026 · Careers page

Questions about Intercom

What is Intercom?
A helpdesk with an omnichannel inbox and ticketing, plus the Fin AI agent that can answer customers.[1]
How much does Intercom cost?
Plans are priced per seat a month, billed yearly, starting at $19 for new customers on Essential. The Fin AI agent is billed from $0.99 per outcome.[2]
Is there a free trial?
Yes, a 14 day free trial with no credit card required.[1]
Can I use Fin without Intercom's helpdesk?
Yes. Fin can work with your current helpdesk, with no seats required.[2]
Did Intercom change its name?
The company was renamed Fin in May, while the helpdesk keeps the Intercom name.[5]
How many websites use Intercom?
We found Intercom on 32 of the 2,555 websites we scanned in the last 12 months (1.3%). 19 of them have a public status page.
What is Intercom often used with?
Among the websites we scan, Intercom is often found alongside Google Tag Manager (87.5% of its sites), Google Analytics (75% of its sites), Amazon Web Services (68.8% of its sites).
What are the alternatives to Intercom?
Other crm tools we recognize include Qualified, WhatsApp Business Chat, HubSpot Chat, Zendesk.

Is your website built with Intercom?

UptimeCard checks it around the clock, tells you the minute it stops answering, and gives your visitors a status page.

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