Post an incident
Tell visitors something is wrong, keep them updated, and close it when it is fixed.
Try it
In the studio, open the page's posts and choose New post (or Post an update in the editor). You build one sentence by tapping its underlined words; the words for visitors are written from it. Publish below, then pick Update to post the next step and finally It's fixed.
Our website hasn't been working properly, not sure since when. We're looking into it. Next update within an hour.
Emails up to 12 subscribers
Recorded as a partial outage · counts as downtime
status.brightloom.example
What visitors will see
Website not working
Our website isn't working properly right now. We're looking into it.
Next update by 10:14 UTC
The sentence: what is happening
The sentence holds the facts: what is affected, what is happening, since when, where you are with it, and when the next update comes. What you pick decides the status visitors see and whether it counts as downtime:
| What is happening | Recorded as |
|---|---|
| has been down for everyone | Major outage · counts as downtime |
| hasn't been working properly | Partial outage · counts as downtime |
| has been failing for some people | Partial outage · counts as downtime |
| has been slow | Degraded · doesn't count as downtime |
| Where you are with it | Status |
|---|---|
| We're looking into it | Investigating |
| We know the cause | Identified |
| A fix is out, we're watching | Monitoring · stops counting as downtime |
| A service we use has a problem | Identified |
The words: three ways to write
- Write it for me: calm, plain words written from the sentence, with times in UTC. Nothing to type. In the studio it may be fitted to your website when you press Review post; you approve it before it is published.
- Polish my words: type rough notes, AI tidies them, and you choose the polished version or your original.
- My exact words: published character for character. Hints warn about all capitals, “!!”, a time without a time zone or a missing next-update promise.
After you publish
- The post is live within about a minute; until then the list says Publishing….
- Subscribers are emailed (see Subscribers).
- A part already in an open incident cannot start a second one; post an update instead.
Update and resolve
| Update | What it means |
|---|---|
| We're still working on it | No news is still news |
| We found the cause | Identified |
| A fix is out, we're watching | Monitoring · stops counting as downtime |
| It's fixed | Resolved · closes the incident |
| It got worse | More is affected, or it is more serious |
After it is fixed you can add a What happened note to its timeline. An incident you never close is closed automatically after 21 days without posts.
Where your posts show
Verify to show posts on uptimecard.com