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Sendcloud is a European shipping platform for e-commerce businesses. It connects online stores and marketplaces with dozens of carriers, allowing merchants to compare rates, print shipping labels in bulk, automate shipping rules, and offer delivery options such as parcel lockers and pickup points at checkout. Sendcloud also provides branded tracking pages and notifications, a returns portal, packing tools and international shipping documentation. Retailers of all sizes use it to cut fulfilment time, reduce shipping costs and give customers a better delivery experience.
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Recent User Report Trends for Sendcloud
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No user reports about Sendcloud in the last 48 hours.
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What is Sendcloud's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 26, 2026
label announcement failures
2 separate eventsUser Reports for Sendcloud
Recent issues reported by users from around the world.
No user reports for Sendcloud in the last 30 days.
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About Sendcloud & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A privacy-conscious, data-driven B2B SaaS stack built around multi-carrier shipping, marketing automation, and conversion optimization.
What stands out
- The presence of five major carrier integrations (DPD, FedEx, GLS, DHL, UPS) confirms Sendcloud's core value proposition: aggregating carrier rates and services for merchants.
- Piwik PRO Core alongside Cookiebot signals a deliberate privacy-first analytics posture, likely driven by GDPR compliance needs in European markets.
- The combination of Leadfeeder, HubSpot, PartnerStack, VWO, and Segment indicates a mature revenue operations stack optimized for B2B lead capture and conversion experimentation.
- Framer and Framer Motion power the marketing site, suggesting design-led brand storytelling separate from the core application built on React.
Technologies sendcloud.com uses
- AWS Certificate Manager — Manages SSL/TLS certificates for AWS services, securing data in transit for the platform and marketing site.
- PartnerStack — PartnerStack manages partner and affiliate programs, scaling channel-led growth and referrals.
- Facebook Pixel — Tracks Facebook ad conversions.
- Amazon CloudFront — Content delivery network accelerates global asset delivery, improving site performance for international visitors.
- React — Powers interactive UI components.
- PrestaShop — PrestaShop integration signals support for merchants on that platform, with modules syncing catalogs, orders, and shipping.
- VWO — Runs A/B tests and personalization, revealing a systematic approach to conversion rate optimization.
- Framer Motion — Framer Motion adds animation to marketing pages, enhancing interactive storytelling and brand polish.
- HubSpot Chat — Live chat widget captures inbound sales conversations and routes them into the CRM.
- Piwik PRO Core — Piwik PRO Core powers privacy-first analytics, giving B2B visitor insights while maintaining GDPR compliance.
- Microsoft Advertising — Microsoft Ads tracking indicates paid search campaigns on Bing, capturing additional B2B search demand.
- Google Analytics — Measures site traffic and behavior.
- Segment — Customer data platform centralizes event tracking, feeding analytics and advertising tools with consistent data.
- Cookiebot — Consent management platform ensures cookie compliance and controls third-party tags across global site visitors.
- Google Tag Manager — Deploys marketing and analytics tags.
- Framer Sites — Framer powers marketing pages, enabling rapid, design-led content updates to support brand and demand generation.
- Cookie Control — Cookie control scripts manage consent preferences, complementing the broader privacy stack.
- Leadfeeder — Identifies businesses visiting the site, feeding account-level intent data to sales for lead qualification.
- TikTok Pixel — Tracks TikTok ad performance, showing investment in social commerce and younger merchant acquisition channels.
- DoubleClick Floodlight — Tracks ad conversions through Google Campaign Manager, revealing investment in enterprise search and display campaigns.
- Microsoft Clarity — Session recordings and heatmaps reveal UX friction, informing conversion funnel improvements.
- Goober — Goober provides lightweight CSS-in-JS styling, reducing bundle size for front-end performance.
- Cart Functionality — Cart and checkout signals exist for subscription plan signup or merchant account creation flows.
- HubSpot — HubSpot CRM and marketing automation manage leads, emails, and customer lifecycle for a subscription business.
- Reddit Ads — Reddit Ads pixel tracks niche community campaigns, used to reach technical or e-commerce-focused audiences.
- Google Font API — Serves web fonts.
- Linkedin Insight Tag — Tracks LinkedIn ad performance.
- Amazon Web Services — Cloud infrastructure provider.
- core-js — Polyfills modern JS features.
- DPD — Integrates DPD carrier services, offering merchants discounted DPD rates and label generation for European deliveries.
- MySQL — Stores transactional and user data.
- Priority Hints — Optimizes resource loading.
- DHL — DHL integration indicates support for international express and logistics services demanded by growing online retailers.
- GLS — Provides GLS carrier integration, reflecting a focus on flexible parcel delivery across European markets.
- FedEx — Supports FedEx shipping options, enabling cross-border and express delivery choices for global e-commerce.
- PHP — Backend scripting language.
- UPS — UPS carrier integration adds access to premium US and global shipping services, broadening Sendcloud's delivery network.
- HSTS — Enforces HTTPS connections.
- Open Graph — Controls social sharing previews.
How these technologies work together
- HubSpot runs on HubSpot Chat — HubSpot Chat is native to HubSpot CRM, enabling real-time conversations and automatic contact creation.
- Amazon CloudFront requires AWS Certificate Manager — CloudFront distributions use AWS Certificate Manager for SSL termination and secure content delivery.
- HubSpot integrates with Leadfeeder — Leadfeeder identifies visiting companies and pushes them into HubSpot for sales follow-up and lead scoring.
- Reddit Ads integrates with Segment — Segment forwards conversion events to Reddit Ads for audience attribution and campaign optimization.
- Cookiebot works alongside Piwik PRO Core — Cookiebot manages consent for Piwik PRO, ensuring privacy-compliant analytics data collection.
- Facebook Pixel integrates with Segment — Segment sends e-commerce events to Facebook Pixel for retargeting and conversion optimization.
- Segment integrates with TikTok Pixel — Segment routes e-commerce events to TikTok Pixel for retargeting and conversion measurement.
- DoubleClick Floodlight requires Google Tag Manager — Floodlight tags are deployed through Google Tag Manager, centralizing campaign conversion tracking.
- Google Analytics works alongside VWO — VWO experiment data feeds Google Analytics, linking testing to core web metrics and conversion outcomes.
- Microsoft Advertising works alongside Microsoft Clarity — Clarity behavioral data informs Microsoft Advertising landing pages and audience targeting.
- Cart Functionality integrates with PrestaShop — PrestaShop module syncs merchant orders and carts with Sendcloud, automating shipping rate calculation and label creation.
- Framer Motion runs on Framer Sites — Framer Motion adds interactive animations to Framer-built marketing pages, creating a polished brand experience.
- Goober requires React — Goober provides CSS-in-JS styling for React components with a minimal performance footprint.
- HubSpot integrates with PartnerStack — PartnerStack referral data syncs to HubSpot, aligning partner-sourced deals with sales and marketing pipelines.
- Cookie Control overlaps with Cookiebot — Both manage cookie consent, suggesting overlapping scripts that may require consolidation for clarity and performance.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain sendcloud.com.
Domain name active since 2008
sendcloud.com has been a registered domain since July 2008 — 18 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until July 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified July 2026.
How to fix Sendcloud not working
Sendcloud is a shipping platform for online stores. It connects your store to carriers, prints labels, shows delivery options at checkout and sends tracking to customers. Most problems come from a store connection, a carrier account, a shipping rule or the platform itself. Find your symptom below.
Jump to what you are seeing
Website
The Sendcloud website or panel does not load for you.
- Open the page in a private window and on another network.
- Check status.sendcloud.com for an active incident.
- If only your office network is affected, ask your IT team to check the firewall.
API
Calls to the Sendcloud API fail or return errors, so orders do not reach the panel.
- Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API keys have not been changed or revoked.
- Retry with a growing delay, and make sure a retried call does not create a second parcel for the same order.
- Check status.sendcloud.com if several calls fail together.
App Store
The Sendcloud app in a store's app marketplace does not install, does not connect or does not show your orders.
- Check you are installing or connecting the app with the right store account.
- Reconnect the app from your store's app settings, or remove it and install it again.
- Check the app has permission to read orders in your store.
- If it still fails, send the store name and the exact error to support.
Shipping Rates
Shipping prices or carrier options at checkout are missing, or show the wrong price.
- Check the parcel weight and dimensions are set on the product or order, since the rate depends on them.
- Check the destination country is covered by the carrier and your rules.
- Check your shipping rules are not excluding the order, since one rule can hide every option.
- If a rate is wrong for every order, check your carrier price settings and send an example to support.
Returns Portal
A customer cannot start a return, or a return label is not created.
- Check the order is eligible for a return under your settings, such as the time limit.
- Check the order number and email the customer enters match the order.
- Check the return address and carrier are set up in your returns settings.
- If the portal stays broken, send the order number and the time to support.
Carrier Performance Analytics
The carrier performance report is missing data, or its figures look wrong.
- Check the date range and which carriers are selected.
- Check whether the newest data is still arriving, since carrier scans can take time to reach the report.
- Reload the report in a private window to rule out a saved view.
Still not working?
If it still does not work, contact Sendcloud support through the help option in the panel or on sendcloud.com. Have your store name, the order or parcel number, the carrier, the exact error text, and the time it started with your time zone. Live incident updates are on status.sendcloud.com.
Most shipping problems come from a store connection, a weight, a rule or a carrier setting, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether a problem is outside your own shop.
Frequently asked questions about Sendcloud
Is Sendcloud down right now?
No. Based on the latest status data on this page, Sendcloud (sendcloud.com) is up and running normally. The most recent incident, "Sendcloud Panel order view loading issue", was resolved (last update Oct 27, 2026).
What should I do if Sendcloud is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for sendcloud.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Sendcloud incident?
The most recent incident on record is "Sendcloud Panel order view loading issue", last updated on Oct 27, 2026. It has been resolved.
How many people reported problems with Sendcloud recently?
No user reports about Sendcloud were submitted in the last 48 hours.
How do I report a problem with Sendcloud?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Sendcloud status page?
The official status page for Sendcloud is status.sendcloud.com.
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