Sendcloud Panel order view loading issue

Affected Components

Affected market GLOBALDynamic Checkout APIDynamic Checkout FormGLOBAL marketSendcloud AnalyticsSendcloud ChatSendcloud Dynamic Checkout APISendcloud Dynamic Checkout FormSendcloud Email ServicesSendcloud InfrastructureSendcloud InsuranceSendcloud PanelSendcloud PaymentsSendcloud PhoneSendcloud Print SettingsSendcloud ReturnsSendcloud Sendcloud AnalyticsSendcloud Sendcloud ChatSendcloud Sendcloud Email ServicesSendcloud Sendcloud InfrastructureSendcloud Sendcloud InsuranceSendcloud Sendcloud PanelSendcloud Sendcloud PaymentsSendcloud Sendcloud PhoneSendcloud Sendcloud Print SettingsSendcloud Sendcloud ReturnsSendcloud Sendcloud Service pointsSendcloud Sendcloud websiteSendcloud Service pointsSendcloud Shipping Intelligence (Tracey)Sendcloud Support AutomationSendcloud Tracking pageSendcloud websiteShipping Intelligence (Tracey)Support AutomationTracking page

Updates

Resolved

October 27, 2026 at 10:49 AM UTC

The incident is resolved; after monitoring, all affected Sendcloud services are confirmed operating normally again.

Scheduled For

Oct 27, 2026, 8:22 AM UTC

Monitoring

October 27, 2026 at 09:09 AM UTC

A fix has been released and Sendcloud services are recovering; the platform is being closely monitored to confirm normal performance.

Identified

October 27, 2026 at 08:53 AM UTC

Sendcloud is investigating degraded performance and errors across multiple services caused by high load on a core authentication service.

Identified

October 27, 2026 at 08:22 AM UTC

Sendcloud has identified an issue causing degraded performance with order loading and viewing in the Sendcloud Panel and is working on a fix.

Scheduled For

Oct 27, 2026, 8:22 AM UTC