Incident History for Sendcloud
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedScheduled maintenance for Royal Mail (Intersoft Sapient)
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
Royal Mail Sapient platform maintenance on 3 Nov 2026 may cause brief response time increases, with no downtime expected.
Scheduled For
Nov 3, 2026, 3:00 AM UTC to Nov 3, 2026, 5:00 AM UTC
Scheduled maintenance for DPD DE Webservice API
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
Scheduled maintenance on the DPD DE Webservice API may cause limited availability and connection interruptions during the window.
Scheduled For
Nov 3, 2026, 2:00 PM UTC to Nov 3, 2026, 4:00 PM UTC
DHL DE Authentication API scheduled maintenance
Completed
Affected Components
Completed
on Oct 28, 2026
DHL Germany's Authentication API maintenance has completed, with affected components now operational.
Scheduled For
Oct 28, 2026, 9:00 PM UTC to Oct 28, 2026, 9:30 PM UTC
Under Maintenance
on Oct 28, 2026
DHL Germany's Authentication API maintenance is now in progress, with temporary impairments expected until 22:30 CET.
Scheduled For
Oct 28, 2026, 9:00 PM UTC to Oct 28, 2026, 9:30 PM UTC
Scheduled
on Oct 28, 2026
DHL Germany's Authentication API will have temporary impairments during scheduled maintenance on October 28, 2026, from 22:00 to 22:30 CET.
Scheduled For
Oct 28, 2026, 9:00 PM UTC to Oct 28, 2026, 9:30 PM UTC
DPD DE Webservice API scheduled maintenance
Completed
Affected Components
Completed
on Oct 28, 2026
Scheduled maintenance on DPD Germany's Webservice API has completed and affected components are operational.
Scheduled For
Oct 28, 2026, 4:00 PM UTC to Oct 28, 2026, 5:00 PM UTC
Under Maintenance
on Oct 28, 2026
Scheduled maintenance on DPD Germany's Webservice API has started and is in progress until 6:00 pm CET.
Scheduled For
Oct 28, 2026, 4:00 PM UTC to Oct 28, 2026, 5:00 PM UTC
Scheduled
on Oct 27, 2026
DPD Germany's Webservice API will have limited availability during scheduled maintenance on October 28, 2026, from 5:00 pm to 6:00 pm CET.
Scheduled For
Oct 28, 2026, 4:00 PM UTC to Oct 28, 2026, 5:00 PM UTC
Sendcloud Panel order view loading issue
Resolved
Affected Components
Resolved
on Oct 27, 2026
The incident is resolved; after monitoring, all affected Sendcloud services are confirmed operating normally again.
Scheduled For
Oct 27, 2026, 8:22 AM UTC
Monitoring
on Oct 27, 2026
A fix has been released and Sendcloud services are recovering; the platform is being closely monitored to confirm normal performance.
Identified
on Oct 27, 2026
Sendcloud is investigating degraded performance and errors across multiple services caused by high load on a core authentication service.
Identified
on Oct 27, 2026
Sendcloud has identified an issue causing degraded performance with order loading and viewing in the Sendcloud Panel and is working on a fix.
Scheduled For
Oct 27, 2026, 8:22 AM UTC
DHL Germany Returns International API maintenance
Completed
Affected Components
Completed
on Oct 27, 2026
Maintenance on the DHL Germany Returns international API has completed and affected components are operational.
Scheduled For
Oct 27, 2026, 3:00 AM UTC to Oct 27, 2026, 5:00 AM UTC
Under Maintenance
on Oct 27, 2026
Maintenance on the DHL Germany Returns international API is in progress and affecting the DE market.
Scheduled For
Oct 27, 2026, 3:00 AM UTC to Oct 27, 2026, 5:00 AM UTC
DHL Germany shipment tracking API under maintenance
Completed
Affected Components
Completed
on Oct 26, 2026
Maintenance on the DHL Germany shipment tracking API has completed and the carrier is operational.
Scheduled For
Oct 26, 2026, 8:00 PM UTC to Oct 26, 2026, 10:00 PM UTC
Under Maintenance
on Oct 26, 2026
DHL Germany shipment tracking API maintenance is in progress, started October 26, 2026 at 8:00 PM UTC.
Scheduled For
Oct 26, 2026, 8:00 PM UTC to Oct 26, 2026, 10:00 PM UTC
TIPSA label announcement failures
Resolved
Affected Components
Resolved
on Oct 26, 2026
The TIPSA label announcement incident has been resolved.
Monitoring
on Oct 26, 2026
A fix has been implemented for TIPSA label announcement failures and the team is monitoring the results.
Investigating
on Oct 26, 2026
We are investigating an issue preventing users from announcing TIPSA labels, causing a partial outage in Spain.
TNT label announcement failures
Resolved
Affected Components
Resolved
on Oct 26, 2026
The TNT label announcement issue has been resolved and affected components are operational.
Monitoring
on Oct 26, 2026
A fix for TNT label announcement failures has been released and the team is monitoring performance to confirm full restoration.
Investigating
on Oct 26, 2026
We are investigating an issue preventing users from announcing TNT labels, causing degraded performance in Italy.
Identified
on Oct 26, 2026
Poste Italiane label announcement issues are identified, with degraded performance in Italy due to carrier roadblocks and suspended collections in southern regions.
Scheduled For
Oct 26, 2026, 9:25 AM UTC
... and 2 more update(s). Click to view the full timeline.
Deutsche Post maintenance for DE market
Completed
Affected Components
Completed
on Oct 25, 2026
Scheduled maintenance for Deutsche Post in the DE market has completed and affected components are operational.
Scheduled For
Oct 25, 2026, 6:00 AM UTC to Oct 25, 2026, 8:00 AM UTC
Under Maintenance
on Oct 25, 2026
Scheduled maintenance for Deutsche Post in the DE market is now in progress.
Scheduled For
Oct 25, 2026, 6:00 AM UTC to Oct 25, 2026, 8:00 AM UTC
GLS Italy label announcement issue
Monitoring
Affected Components
Monitoring
on Oct 22, 2026
GLS Italy strike-related disruptions may have eased, but restrictions persist in some areas; status moved to Monitoring.
Monitoring
on Oct 21, 2026
GLS Italy reports operational disruptions affecting shipments across Southern Italy due to strike activity; monitoring continues with the carrier.
DPD DE Webservice API maintenance in progress
Completed
Affected Components
Completed
on Oct 21, 2026
DPD DE Webservice API maintenance that started October 21, 2026 at 1:00 PM UTC has now completed.
Scheduled For
Oct 21, 2026, 1:00 PM UTC
Under Maintenance
on Oct 21, 2026
DPD DE Webservice API maintenance is underway, started October 21, 2026 at 1:00 PM UTC, affecting DPD carrier services in Germany.
Scheduled For
Oct 21, 2026, 1:00 PM UTC to Oct 21, 2026, 2:00 PM UTC
DPD Local label announcement issue
Resolved
Affected Components
Resolved
on Oct 20, 2026
The DPD Local label announcement issue has been resolved and the affected component is operational.
DPD UK label announcement issue
Resolved
Affected Components
Resolved
on Oct 20, 2026
The DPD UK label announcement issue has been resolved and the carrier is operational.
Monitoring
on Oct 20, 2026
Carrier released a fix for the DPD UK label announcement issue; monitoring continues to confirm full service restoration.
Monitoring
on Oct 20, 2026
Carrier released a fix for the DPD Local label announcement issue; monitoring continues to confirm full service restoration.
Investigating
on Oct 20, 2026
We are investigating an issue preventing users from announcing labels with GLS Italy.
... and 2 more update(s). Click to view the full timeline.
Deutsche Post INTERNETMARKE REST API scheduled maintenance
Scheduled
Affected Components
Scheduled
on Oct 20, 2026
Deutsche Post INTERNETMARKE REST API maintenance is scheduled for October 25, 2026, 6:00–8:00 AM UTC, with planned service impairment.
Scheduled For
Oct 25, 2026, 6:00 AM UTC to Oct 25, 2026, 8:00 AM UTC
Scheduled
on Oct 20, 2026
DHL DE Returns international API maintenance is scheduled for October 27, 2026, 3:00–4:00 AM UTC, with planned service impairment.
Scheduled For
Oct 27, 2026, 3:00 AM UTC to Oct 27, 2026, 4:00 AM UTC
Scheduled
on Oct 20, 2026
DHL DE Shipment tracking API maintenance is scheduled for October 26, 2026, 8:00–9:00 PM UTC, with planned service impairment.
Scheduled For
Oct 26, 2026, 8:00 PM UTC to Oct 26, 2026, 9:00 PM UTC