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KnowBe4 is a security awareness training and simulated phishing platform. It helps organisations reduce human cyber risk by training employees to recognise phishing, social engineering and other threats with an extensive library of interactive content, and by testing them with realistic simulated phishing emails. KnowBe4 also offers email security products, AI-driven personalised training, compliance training, and human risk management analytics. Tens of thousands of organisations use KnowBe4 to build a strong security culture.
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Recent User Report Trends for KnowBe4
Aggregated reports in the last 48 hours.
No user reports about KnowBe4 in the last 48 hours.
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What is KnowBe4's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for KnowBe4
Recent issues reported by users from around the world.
No user reports for KnowBe4 in the last 30 days.
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About KnowBe4 & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain knowbe4.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2010
knowbe4.com has been a registered domain since August 2010 — 16 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until August 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix KnowBe4 not working
KnowBe4 is a security awareness training platform. It teaches staff to spot phishing and social engineering, and tests them with simulated phishing emails. It also offers email security products, compliance training and analytics. Administrators and staff use it. Find your symptom below. Most problems come from a sign-in, a training or email set-up, a connection, or the platform itself. Check with your administrator before you run a simulated phishing test on live staff.
Jump to what you are seeing
Website
The KnowBe4 website does not load for you.
- Open the page in a private window and on another network.
- Check status.knowbe4.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login
Sign-in is refused.
- Check you are using the sign-in route your organisation set up, such as single sign-on.
- If the password is refused, reset it and check spam.
- Try a private window to rule out an old session.
Training
A training course does not load, or your completion does not save.
- Reload in a private window, or try another browser with extensions turned off.
- Check you are signed in with the account the course was assigned to.
- Note the course name and the time, and tell your administrator if your progress is missing.
Phishing Simulation
A simulated phishing campaign does not send, or its results look wrong.
- Check the recipient list, the template and the send time are correct.
- Check the sending domain's records are set up, so the test messages are not blocked.
- Send one test to a single test account before the full campaign, and check the results with your administrator.
Email Security
The email security product does not filter, or it blocks messages it should not.
- Check the policy and the domain for the affected mailbox.
- Check the quarantine for the message, and release it through the official route if it is safe.
- Check status.knowbe4.com, then report the message type and the time to your administrator, without sending the message content.
Real-Time Coaching
Real-time coaching messages do not appear, or they show the wrong guidance.
- Check the coaching feature is turned on for the user's group.
- Check the browser or email client extension is up to date, and enabled.
- Reload, and check status.knowbe4.com.
Free Tools
A free tool or download does not load, or it does not work.
- Reload in a private window, and try another browser.
- Download only from the official KnowBe4 website, and check the file name.
- Check status.knowbe4.com, then try again later.
Blog
The blog or its articles do not load.
- Reload in a private window, and try another network.
- Check status.knowbe4.com if the whole website is slow.
- If one article fails, note its address and the time.
Still not working?
If it still does not work, contact your KnowBe4 administrator first, since they manage users, campaigns and settings. For a platform-wide problem, contact KnowBe4 support through the help option in the console or on the KnowBe4 website. Have your organisation name, the campaign or course name, the exact error text, and the time with your time zone. Never send staff names, email addresses or simulated campaign content in a support message. Live incident updates are on status.knowbe4.com.
Most training-platform problems come from a sign-in, a campaign setting or a browser extension, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on KnowBe4's side.
Frequently asked questions about KnowBe4
Is KnowBe4 down right now?
No. Based on the latest status data on this page, KnowBe4 (knowbe4.com) is up and running normally. The most recent incident, "Console login issues under investigation", was resolved (last update Oct 13, 2026).
What should I do if KnowBe4 is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for knowbe4.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent KnowBe4 incident?
The most recent incident on record is "Console login issues under investigation", last updated on Oct 13, 2026. It has been resolved.
How many people reported problems with KnowBe4 recently?
No user reports about KnowBe4 were submitted in the last 48 hours.
How do I report a problem with KnowBe4?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official KnowBe4 status page?
The official status page for KnowBe4 is status.knowbe4.com.
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