Incident History for Neo4j Aura

The Aura Console and API timeout incident has been resolved.

A fix was identified and verified, and the Aura Console and API timeout issue is now resolved.

Aura Console and API are experiencing a low amount of timeouts, and the team is continuing to investigate the issue.

Aura Console and API are experiencing a low amount of timeouts, and the team is investigating the issue.

The incident affecting Aura operations on Azure has been fully resolved.

Cloud provider is deploying a fix while Aura operations remain impacted across Azure regions and monitoring continues.

Cloud provider has identified the underlying issue affecting Aura operations across Azure regions and is working on a fix.

Aura operations remain impacted across several Azure regions as teams continue working with the cloud provider to resolve the issue.

The fix for failing snapshot downloads on Aura Azure has been deployed and the incident is now resolved.

Fix for failing snapshot downloads on Aura Azure is still being tested, with deployment to follow once testing completes.

The fix for failing snapshot downloads on Aura Azure is being tested in lower environments before deployment.

Neo4j has identified the issue affecting database operations for Aura customers on Azure and is deploying a fix.

A postmortem has been published for the incident where snapshot downloads returned blank dumps.

A postmortem has been published for the AuraDS incident affecting snapshot restores across AWS, Azure, and GCP.

The GCP Europe West 2 partial outage affecting Aura services has been resolved.

Monitoring continues in GCP Europe West 2 with no new issues observed since functionality was restored across affected Aura services.

Functionality is restored across affected Aura services in GCP Europe West 2, and the situation is being monitored before resolution.

Remedial action is underway for the partial outage affecting Aura databases in GCP Europe West 2.

A postmortem has been published for the incident affecting instance metrics in the Aura Console and customer metrics endpoint.

The instance metrics issue affecting the Aura Console and Customer Metrics API has been fully resolved.

Cloud Service Provider issue appears resolved; monitoring continues while awaiting provider confirmation.

Neo4j has identified a Cloud Service Provider issue impacting instance metrics in the Aura Console and metric endpoint.

A postmortem has been published for the incident affecting instance metrics in the Aura Console and metrics endpoint.

A postmortem has been published for the incident affecting certain database operations for Aura customers on Azure.

The Aura instance metrics issue affecting some us-central1 customers has been resolved and metrics should now operate normally.

Neo4j continues working with its cloud provider to resolve an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Neo4j continues working with its cloud provider to resolve an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Neo4j is working with its cloud provider to investigate an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Snapshot downloads returning blank dumps are resolved after a fix was deployed; downloads now contain the appropriate data.

Investigation continues into snapshot downloads returning blank dumps; restore operations are not affected.

Investigation continues into snapshot downloads returning blank dumps; restore operations are not affected.

We are investigating an issue where snapshot downloads return blank dumps despite successful backups; restore via console or API is not believed affected.

The fix for AuraDS snapshot restore failures has been deployed to all customers, and the incident is resolved.

A fix for AuraDS snapshot restore failures is rolling out and affected customers should see functionality restored progressively.

A fix for AuraDS snapshot restore failures is being deployed and will roll out to affected customers shortly.

Fix for AuraDS snapshot restore failures is still in progress; teams continue working on the issue.

The Azure Aura database operations incident is now resolved after the fix was deployed and monitored.

A fix has been deployed to all affected Azure environments and the situation is being monitored to confirm full resolution.

Neo4j has identified the issue affecting create, delete, and clone operations for Aura customers on Azure and is working toward a solution.

Neo4j is investigating an issue affecting create, delete, and clone operations for Aura customers on Azure.

A postmortem has been published for the Aura Customer Metrics incident affecting customer-metrics-api.neo4j.io.

The customer support portal incident is resolved; a fix was deployed and all functionality should now be recovered.

Support portal provider continues rolling out a fix; portal should become less impacted by errors over time.

A fix is being rolled out and the customer support portal should become less impacted by errors over time.

The customer support portal remains affected as the provider continues working to resolve the issue.