Snapshot downloads failing for Aura on Azure

Affected Components

AuraDB Business Critical (*.databases.neo4j.io) - AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) - AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDS (*.databases.neo4j.io) - AuraDS on Azure (*.databases.neo4j.io)AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on Azure (*.databases.neo4j.io)

Updates

Resolved

October 26, 2026 at 07:15 PM UTC

The fix for failing snapshot downloads on Aura Azure has been deployed and the incident is now resolved.

Identified

October 26, 2026 at 05:44 PM UTC

Fix for failing snapshot downloads on Aura Azure is still being tested, with deployment to follow once testing completes.

Identified

October 26, 2026 at 04:22 PM UTC

The fix for failing snapshot downloads on Aura Azure is being tested in lower environments before deployment.

Identified

October 26, 2026 at 03:09 PM UTC

Neo4j has identified the issue affecting database operations for Aura customers on Azure and is deploying a fix.

Investigating

October 26, 2026 at 02:50 PM UTC

Neo4j is investigating an issue affecting snapshot downloads for Aura customers on Azure.