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Neo4j Aura down?
Neo4j.io hosts Neo4j AuraDB and other cloud services from Neo4j, the leading graph database company. Neo4j stores data as nodes and relationships, making it ideal for analysing highly connected data in applications like fraud detection, recommendation engines, knowledge graphs, network management and supply chain analysis. Aura provides a fully managed, scalable graph database and graph data science on AWS, Google Cloud and Azure, along with vector search and GraphRAG capabilities for generative AI applications. Developers access and manage databases through this domain.
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Recent User Report Trends for Neo4j Aura
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What is Neo4j Aura's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 28, 2026
Oct 27, 2026
User Reports for Neo4j Aura
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About Neo4j Aura & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A developer-first graph database platform delivered through an interactive React SPA with embedded Cypher editor, feature-flagged onboarding, and multi-cloud payment options.
What stands out
- Monaco editor and MobX state management suggest Neo4j prioritizes in-browser graph query experimentation for developers.
- BitPay alongside Stripe signals an intentional push toward crypto and Web3 customers for graph database use cases.
- LaunchDarkly and Segment indicate a product-led growth motion, unusual for enterprise database vendors.
- Google Cloud Storage, CDN, and hosting show deep alignment with Neo4j Aura's GCP deployment.
Technologies neo4j.io uses
- BitPay — Enables cryptocurrency payments for Neo4j cloud/community offerings, appealing to blockchain and Web3 developer segments.
- Lodash — Supplies JavaScript utility functions across Neo4j's front-end codebase for data manipulation.
- Tailwind CSS — Provides utility-first styling for Neo4j's developer-focused marketing and documentation interfaces.
- Google Cloud — Hosts Neo4j's web infrastructure, aligning with its Aura cloud database offering on GCP.
- LaunchDarkly — Feature-flags Neo4j's web experiments and product-led onboarding, letting teams iterate on developer ecosystem without redeploys.
- Google Cloud Storage — Hosts static assets, docs media, and downloadable Neo4j artifacts within Google Cloud infrastructure.
- React — Powers Neo4j's component-based web UI.
- React Router — Routes Neo4j's developer portal and docs SPA, enabling deep links to graph database resources and tutorials.
- MobX — Manages reactive state in Neo4j's interactive web components like query editors and graph visualizations.
- Google Cloud CDN — Delivers Neo4j docs, images, and web assets globally with low latency via Google's edge network.
- Segment — Routes customer and developer analytics from Neo4j's site to marketing and product tools.
- Stripe — Handles subscription billing for Neo4j Aura cloud database services and developer plans.
- Canny — Collects developer feedback and feature requests for Neo4j products, centralizing roadmap input from the graph community.
- Monaco Editor — Powers in-browser Cypher/graph query editing for Neo4j developers, showcasing database capabilities directly on marketing site.
- Sentry — Monitors JavaScript errors in Neo4j's web apps, protecting developer experience and docs reliability.
- core-js — Provides JavaScript polyfills for older browser support.
- HSTS — Enforces HTTPS for secure Neo4j site connections.
- HTTP/3 — Uses modern HTTP/3 for faster asset delivery.
How these technologies work together
- Google Cloud CDN requires Google Cloud Storage — Google Cloud CDN delivers assets stored in Google Cloud Storage, speeding up Neo4j's docs and site.
- React requires React Router — React Router provides client-side navigation for Neo4j's React docs portal, enabling deep links to graph resources.
- Monaco Editor integrates with React — Monaco editor is embedded in Neo4j's React SPA to let developers write and test Cypher queries in-browser.
- MobX works alongside React — MobX manages state for Neo4j's React components, especially interactive graph and editor views.
- LaunchDarkly integrates with React — LaunchDarkly flags control Neo4j's React UI experiments and feature rollouts for developer onboarding.
- Google Cloud runs on Google Cloud CDN — Google Cloud CDN runs on Google Cloud, accelerating Neo4j's global content delivery from GCP.
- React integrates with Sentry — Sentry captures errors from Neo4j's React front-end, protecting interactive docs and developer experience.
- Canny integrates with Segment — Segment sends user context to Canny, helping Neo4j prioritize developer feedback from the graph community.
- Lodash works alongside React — Lodash utility functions support data handling within Neo4j's React components and views.
- BitPay works alongside Stripe — BitPay adds cryptocurrency payments alongside Stripe for Neo4j's cloud and community offerings.
- Google Cloud works alongside Stripe — Stripe handles payments for Neo4j Aura while Google Cloud hosts the database and web infrastructure.
- React works alongside Tailwind CSS — Tailwind CSS styles Neo4j's React components with utility classes for a consistent developer interface.
- LaunchDarkly works alongside Segment — Segment analytics inform LaunchDarkly experiments for Neo4j's developer funnel and product-led growth.
- MobX works alongside Monaco Editor — MobX state synchronizes with Monaco editor in Neo4j's interactive query tools for smooth editing.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain neo4j.io.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon Technologies Inc.
Served from professional infrastructure located in Ireland.
Records last verified September 2026.
How to fix Neo4j Aura not working
Neo4j Aura is the managed cloud service for the Neo4j graph database. Developers and data teams create databases, connect applications and run queries through the console and APIs. Find your symptom below. Most problems come from a sign-in, a connection string or network rule, a query, a provisioning step, or the service itself. Never post connection strings with passwords in a support message.
Jump to what you are seeing
- Connection Failed
- Console Unavailable
- Login Failed
- API Error
- Slow Performance
- Provisioning Failed
- Query Errors
Connection Failed
Your application cannot reach the database. A wrong connection string or a network rule is the usual cause.
- Check the connection string and password are current.
- Check your IP address is allowed by the instance's network settings.
- Test from a second network to tell a client problem from a network problem.
- Check the instance shows as running in the console.
Login Failed
Sign-in to the console is refused. Check you are using the account your team set up.
- If the message says the password is wrong, reset it and check spam.
- Check two-factor authentication. If your phone has changed, ask your project owner to reset it.
- Try a private window to rule out an old session.
API Error
Calls to the Aura API fail or return an error.
- Check the status code. A 401 or 403 means the credentials are wrong or lack permission, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the credentials have not been revoked, and that they are for the right project.
- Retry with a growing delay.
Slow Performance
Queries are slow, often for large graph traversals without a limit.
- Check the query's plan and look for a step that scans far more data than it needs.
- Add a limit or a narrower match where the query allows it.
- Check the instance has enough memory for its workload.
Provisioning Failed
A new database instance does not start, or it stays in a setting-up state.
- Read the error in the console. It usually names the region, the size or a quota.
- Check the region and size you chose are available for your account.
- Check your project limit for instances, and ask your project owner to raise it if needed.
Query Errors
A query returns an error, such as a syntax or a missing label error.
- Read the error. It normally names the line and the label or property that is wrong.
- Check the spelling of labels and properties, since graph names are case-sensitive.
- Run the query on a test instance before changing a production query.
Still not working?
If it still does not work, contact your Aura project owner first, since they manage instances, users and network access. For a platform-wide problem, contact Neo4j support through the help option in the console or on neo4j.io. Have your project name, the instance name, the exact error text, and the time it started with your time zone. Never send passwords, connection strings or API keys in a support message. Live incident updates are on status.neo4j.io.
Most database problems come from a network rule, a connection string or a slow query, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is on Neo4j's side.
Frequently asked questions about Neo4j Aura
Is Neo4j Aura down right now?
No. Based on the latest status data on this page, Neo4j Aura (neo4j.io) is up and running normally. The most recent incident, "Aura operations impacted by cloud provider issue", was resolved (last update Oct 29, 2026).
What should I do if Neo4j Aura is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for neo4j.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Neo4j Aura incident?
The most recent incident on record is "Aura operations impacted by cloud provider issue", last updated on Oct 29, 2026. It has been resolved.
How many people reported problems with Neo4j Aura recently?
No user reports about Neo4j Aura were submitted in the last 48 hours.
How do I report a problem with Neo4j Aura?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Neo4j Aura status page?
The official status page for Neo4j Aura is status.neo4j.io.
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