Resolved

Last updated: October 8, 2026 at 07:11 PM UTC

Aura instance metrics issue under investigation

Affected Components

Aura Console (console.neo4j.io)Neo4j User Tools - Aura Customer Metrics (customer-metrics-api.neo4j.io)

Updates

Resolved

October 8, 2026 at 07:11 PM UTC

The Aura instance metrics issue affecting some us-central1 customers has been resolved and metrics should now operate normally.

Investigating

October 8, 2026 at 06:41 PM UTC

Neo4j continues working with its cloud provider to resolve an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Investigating

October 8, 2026 at 05:30 PM UTC

Neo4j continues working with its cloud provider to resolve an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Investigating

October 8, 2026 at 04:30 PM UTC

Neo4j is working with its cloud provider to investigate an instance metrics issue affecting some us-central1 customers; Aura instances remain operational.

Identified

October 8, 2026 at 03:36 PM UTC

Neo4j has identified an issue affecting instance metrics for some us-central1 GCP customers; Aura instances remain operational.

Investigating

October 8, 2026 at 02:58 PM UTC

Neo4j is investigating an issue affecting instance metrics in the Aura Console and via the metrics endpoint.