Aura operations impacted by cloud provider issue

Affected Components

Aura API (api.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) - AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) - AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)Azure (Microsoft Cloud Computing Services) - Azure AKS

Updates

Resolved

October 29, 2026 at 04:45 PM UTC

The incident affecting Aura operations on Azure has been fully resolved.

Monitoring

October 29, 2026 at 04:09 PM UTC

Cloud provider is deploying a fix while Aura operations remain impacted across Azure regions and monitoring continues.

Identified

October 29, 2026 at 01:34 PM UTC

Cloud provider has identified the underlying issue affecting Aura operations across Azure regions and is working on a fix.

Investigating

October 29, 2026 at 11:44 AM UTC

Aura operations remain impacted across several Azure regions as teams continue working with the cloud provider to resolve the issue.

Investigating

October 29, 2026 at 10:28 AM UTC

Aura operations remain impacted by a cloud provider issue across several Azure regions, with continued investigation ongoing.

Investigating

October 29, 2026 at 09:52 AM UTC

Neo4j Aura is updating the impact on affected components, including AuraDB tiers, Aura API, and Azure AKS, based on ongoing investigations.

Investigating

October 29, 2026 at 09:43 AM UTC

Neo4j Aura continues investigating a cloud service provider issue affecting some operations, primarily in AMER regions.

Investigating

October 29, 2026 at 09:36 AM UTC

Neo4j Aura continues investigating a cloud service provider issue affecting some operations, primarily in AMER regions.

Investigating

October 29, 2026 at 09:07 AM UTC

Neo4j Aura is investigating a cloud service provider issue affecting some operations in limited regions.