Resolved
Last updated: October 6, 2026 at 03:19 PM UTC
AuraDS snapshot restore failures
Affected Components
AuraDB Business Critical (*.databases.neo4j.io) - AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) - AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDS (*.databases.neo4j.io) - AuraDS on Azure (*.databases.neo4j.io)AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on Azure (*.databases.neo4j.io)
Updates
Resolved
October 6, 2026 at 03:19 PM UTC
Snapshot downloads returning blank dumps are resolved after a fix was deployed; downloads now contain the appropriate data.
Investigating
October 6, 2026 at 01:41 PM UTC
Investigation continues into snapshot downloads returning blank dumps; restore operations are not affected.
Investigating
October 6, 2026 at 10:43 AM UTC
Investigation continues into snapshot downloads returning blank dumps; restore operations are not affected.
Investigating
October 6, 2026 at 09:22 AM UTC
We are investigating an issue where snapshot downloads return blank dumps despite successful backups; restore via console or API is not believed affected.