Aura databases unavailable in GCP Europe West 2

Affected Components

AuraDB Business Critical (*.databases.neo4j.io) - AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on GCP (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) - AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDS (*.databases.neo4j.io) - AuraDS on GCP (*.databases.neo4j.io)AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

Updates

Resolved

October 20, 2026 at 02:50 PM UTC

The GCP Europe West 2 partial outage affecting Aura services has been resolved.

Monitoring

October 20, 2026 at 02:06 PM UTC

Monitoring continues in GCP Europe West 2 with no new issues observed since functionality was restored across affected Aura services.

Monitoring

October 20, 2026 at 12:38 PM UTC

Functionality is restored across affected Aura services in GCP Europe West 2, and the situation is being monitored before resolution.

Partial Outage

October 20, 2026 at 10:42 AM UTC

Remedial action is underway for the partial outage affecting Aura databases in GCP Europe West 2.

Identified

October 20, 2026 at 09:16 AM UTC

Neo4j has identified the cause of the partial outage in GCP Europe West 2; some operations, including database instance creation, remain impacted.

Investigating

October 20, 2026 at 08:36 AM UTC

Neo4j Aura continues investigating a partial outage in GCP Europe West 2, with some operations including database instance creation still impacted.

Investigating

October 20, 2026 at 07:36 AM UTC

Neo4j Aura is investigating an issue in GCP Europe West 2 causing databases to become unavailable.