Resolved
Last updated: October 16, 2026 at 05:07 PM UTC
Issue for some customers with instance metrics (endpoint and in Console)
Affected Components
Updates
Resolved
October 16, 2026 at 05:07 PM UTC
A postmortem has been published for the incident affecting instance metrics in the Aura Console and customer metrics endpoint.
Resolved
October 13, 2026 at 12:08 PM UTC
The instance metrics issue affecting the Aura Console and Customer Metrics API has been fully resolved.
Resolved
October 13, 2026 at 11:01 AM UTC
Cloud Service Provider issue appears resolved; monitoring continues while awaiting provider confirmation.
Identified
October 13, 2026 at 10:13 AM UTC
Neo4j has identified a Cloud Service Provider issue impacting instance metrics in the Aura Console and metric endpoint.
Investigating
October 13, 2026 at 09:15 AM UTC
Neo4j is investigating an issue impacting instance metrics in the Aura Console and via the metric endpoint.