AskNicely down?
Customer feedback platform that helps service businesses measure experience, motivate teams, and drive growth.
Recent User Report Trends for AskNicely
Aggregated reports in the last 48 hours.
What is AskNicely's current status?
All systems are operational
No active incidents reported.
User Reports for AskNicely
Recent issues reported by users from around the world (last 30 days).
Performance Insights
Performance
54/ 100
Accessibility
88/ 100
Best Practices
100/ 100
SEO
92/ 100
Page Load Time
8.11s
Page Size
2.05MB
Requests
100
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About AskNicely & Technical Insights
AskNicely targets service businesses, their leadership, customer experience managers, and frontline staff who are interested in improving customer satisfaction, motivating employees, and driving business growth through real-time feedback and NPS/CSAT methodologies. [1, 12, 15, 18, 28]
Technologies Used & Relationships
Analytics
Website Details & Offering
Primary Call to Action
Book a Demo [12, 25, 30]
Secondary Calls to Action
Login [12, 19, 27]Get started (on pricing plans) [2]Take the survey (CX benchmarking) [19]Submit a request [16, 27]
Advertisements Present?
None
Allows User Accounts?
Yes
Headquarters Country
United States
Language
English
Primary Category
Technology and Software
Revenue Source
Subscriptions
Pricing Summary
Subscription-based, starting at $449 USD/month (billed annually) for the 'Learn' plan, with 'Grow' and 'Transform' plans available. Pricing scales with response volume and features. [1, 2, 5, 20]
Value Proposition
AskNicely provides a "Frontline Success platform" that simplifies customer experience management for service businesses by collecting real-time feedback, empowering frontline teams with actionable insights and coaching, and ultimately driving customer retention, reviews, and revenue growth. [1, 12, 15, 18, 28]
Content & Features
Content Freshness Clues
Product Updates & New Releases section in Help Center [27]Recent customer reviews with 2025 dates [4, 5, 11, 14, 18]
Highlighted Features
NPS, CSAT, CES surveys [1, 3, 9, 11]Real-time customer feedback collection [3, 4, 15, 17, 18]Automated workflows and responses [3, 5, 10, 20]AI-powered surveys and insights (NiceAI) [2, 9, 11, 12, 28]Customizable surveys and dashboards [3, 4, 5, 10, 11]Feedback analytics and reporting (leaderboards, sentiment analysis, text analytics) [1, 3, 4, 5, 9, 11]Employee activation, coaching, and motivation [12, 15, 18, 20]Reputation management (testimonial publishing, review requests) [3, 10, 12, 20]Multi-channel feedback (Email, SMS, in-app, web, in-store kiosk) [10, 20, 30]Integration with CRM and other business tools [3, 4, 5, 10, 11, 12]Multi-language support [3, 5, 9, 11]
Mentioned Integrations
CRM systems [3, 4, 10, 11]Salesforce [10, 13, 27]Slack [10, 17]Google (for reviews) [10]Trustpilot (for reviews) [10]PropertyMe [25]Microsoft Teams [16]
Tone & Style
ProfessionalHelpfulEmpoweringData-drivenCustomer-centric
Target Audience Insights
Target Category Focus
Business Services
Target Country
Global
Audience Expertise Level
Intermediate to Expert
Job Type
Business Owners, CX Managers, Frontline Staff
Brand Preference
Businesses seeking CXM solutions, CRM users, Service-oriented businesses
Interests
Customer Experience, NPS, Business Growth, Employee Motivation, Real-time Feedback, Reputation Management
Device Type
Desktop, Mobile, Smart TV
Geographic Focus
United States, United Kingdom, Australia, New Zealand, Europe (specifically Amsterdam)
Tech Skills
Intermediate to Expert
Trust & Support Signals
Company Info Sections
About Us page [12]Mission Statement [12]Leadership team bios [12]Company history (Founded in 2014) [15, 22, 24]Office locations (Portland, Salt Lake City, Auckland, Amsterdam) [12, 24]Careers page [12]Investors [12, 22, 23]Awards [12, 23]
Support Channels Mentioned
Email (support@asknicely.ly, support@asknicely.com) [16, 19, 25]Phone (+1 (503) 755-1090) [25]Live Chat (via support widget when logged in) [16, 19]Help Center/Knowledge Base [16, 19, 27]Support Tickets [16, 19]
Trust Signals Present
Customer testimonials/reviews [11, 13, 17, 18]Client logos/case studies (implied by 'see more success stories') [12, 23, 28]Awards ('People's Choice Stevie® Award') [23]Mentions of being 'Trusted by over 1,000 service businesses' [12]Investor backing [12, 22, 23]Clear company information and leadership team [12]Multiple office locations [12, 24]Integration with other business tools [3, 4, 10, 11]
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Related Keywords
These keywords represent common themes, topics, and technologies associated with asknicely.com.
customer experience softwarecustomer feedbacknpsnet promoter scorecustomer surveysai-powered surveysqualitative insightsconversational surveysresponse ratesfeedback managementcustomer retentionrevenue growthonline reviewsfrontline employeesreal-time feedbackactionable insightscustomer follow-upsgoogle reviewsleaderboarddynamic surveysniceaisaasbusiness softwarecustomer successcx managementb2b softwareenterprise softwareservice businesseshealth and wellnesspest controlhome servicesfinancial servicesretention strategycustomer satisfactionfeedback analyticsperformance measurementteam motivationbusiness growthcustomer insights