Incident History for Scalepoint

The disruption affecting the ClaimsCORE & HUB Mobile App (Scalepoint HUB Property) has been resolved and the component is operational.

Scheduled maintenance has completed and all affected ClaimShop, ClaimsCORE & HUB, Scalepoint ID, and support services are now operational.

Scheduled maintenance is in progress across ClaimShop, ClaimsCORE & HUB, Scalepoint ID, and support services, with possible service disruption.

The mobile app is operational again after a disruption, and monitoring continues for a period of time.

The email delivery issue to Scalepoint is resolved and emails to claims are delivering normally again; resend any failed messages.

A fix has been implemented and incoming emails to Scalepoint are being delivered again; monitoring is underway to confirm resolution.

Cause of incoming email delivery issues to Scalepoint identified; fix in progress, claims emails may still fail.

Incoming emails to Scalepoint are experiencing delivery issues, with some claims emails failing and senders receiving delivery failure messages while investigation continues.

Scheduled maintenance is complete and all ClaimShop, ClaimsCORE, and related components are operational.

Scheduled maintenance is in progress, and multiple ClaimShop and ClaimsCORE components are under maintenance with possible service disruption.

The disruption of service affecting ClaimShop has been resolved and the shop is operational.

ClaimShop is operational again and we are monitoring the status.

ClaimShop Shop is experiencing a full outage while the issue is investigated with highest priority.

The disruption of service has been resolved and all affected ClaimShop and ClaimsCORE & HUB components are operational.

ClaimShop Settlement Tool is experiencing degraded performance while a Catalogue issue is being fixed; other systems are operational.

A fix has been implemented and we are monitoring the situation.

Some users are experiencing issues in Scalepoint systems; the issue is under investigation with highest priority.

The sandbox disruption affecting ClaimsCORE and HUB has been resolved.

A fix has been implemented for the sandbox disruption affecting ClaimsCORE and HUB; performance may still be degraded while monitoring continues.

Sandbox environment for ClaimsCORE and HUB is experiencing a partial outage; a fix is being implemented.

Sandbox environments for ClaimsCORE & HUB are experiencing a partial outage and the issue is being investigated.

The disruption affecting ClaimsCORE & HUB has been resolved and all components are operational.

A fix has been put in place and we are monitoring results for the disruption affecting ClaimsCORE & HUB.

An issue causing degraded performance across ClaimsCORE & HUB has been identified and is being worked on.

Users are experiencing issues in ClaimsCORE & HUB; the incident is under investigation with the highest priority.

Final adjustments implemented and system performance is back to normal; the incident has been resolved.

Monitoring is underway after a fix, though some users may still see degraded performance while remaining issues are resolved.

A fix has been introduced for the ClaimsCORE & HUB disruption and monitoring is underway.

Users are experiencing issues in ClaimsCORE & HUB; the incident is under investigation with highest priority.

Scheduled infrastructure maintenance may make some or all Scalepoint services unavailable or degraded during the window.

Scheduled maintenance for ClaimShop has completed and all affected components are now operational.

Scheduled maintenance for ClaimShop is now in progress, with all listed components under maintenance.

The disruption to ClaimShop Catalogue has been resolved.

A fix has been implemented for the ClaimShop Catalogue disruption, and we are monitoring the results.

We have identified the cause of the disruption and are working towards a solution.

Investigating partial outage where claim handlers and users cannot load Catalogue in Settlement tool.