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Scalepoint is a Danish insurtech company that provides claims handling solutions for insurance companies. Its platform automates and digitises property and contents claims, including self-service claim submission, automated valuation of lost or damaged items, replacement through a network of suppliers, repair management, and fraud detection. Scalepoint helps insurers across Europe reduce claims costs, speed up settlements and improve customer satisfaction by making the claims process simple and transparent for policyholders.
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Recent User Report Trends for Scalepoint
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What is Scalepoint's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 29, 2026
Oct 28, 2026
Oct 26, 2026
User Reports for Scalepoint
Recent issues reported by users from around the world.
No user reports for Scalepoint in the last 30 days.
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Performance Insights
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About Scalepoint & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A .NET-powered insurance claims platform with a Microsoft backbone, GDPR-aware consent management, and a touch of modern front-end polish.
What stands out
- The use of Umbraco suggests content marketing and self-service website management are important, yet the core product remains a .NET SaaS application.
- European data protection is a clear priority given the Usercentrics integration, aligning with the Danish headquarters and insurance industry's strict privacy requirements.
- The presence of both legacy (jQuery) and modern (Swiper, PWA) technologies indicates an evolving platform balancing technical debt with incremental upgrades.
Technologies scalepoint.com uses
- Swiper — Modern touch slider library used for interactive carousels, enhancing the visual appeal of the website.
- Usercentrics — Consent management platform to handle GDPR compliance, essential for a Danish company serving European insurers and customers.
- Cloudflare — CDN and security layer that accelerates content delivery and protects the website from attacks.
- jsDelivr — CDN for open-source libraries, ensuring fast and reliable delivery of Swiper and other front-end assets.
- Microsoft Ajax Content Delivery Network — Microsoft's CDN for jQuery and ASP.NET AJAX scripts, reinforcing the Microsoft-centric infrastructure and standard library usage.
- Microsoft ASP.NET — The core web framework powering the site, chosen for its robustness, maturity, and integration with the broader Microsoft ecosystem.
- Umbraco — A .NET CMS that gives Scalepoint flexible content management, aligning with their existing Microsoft stack and allowing custom extensions for business needs.
- Google Tag Manager — Tag management system for deploying analytics and marketing tags without manual code changes.
- HTTP/3 — Modern protocol for faster, more secure connections, likely enabled via Cloudflare to improve performance.
- Google Font API — Web font delivery service to maintain consistent, attractive typography across the site.
- jQuery — Legacy JavaScript library used for DOM manipulation and AJAX, still present for older scripts and plugins.
- PWA — Progressive Web App capabilities allow for offline access and app-like experience, improving user engagement.
- HSTS — HTTP Strict Transport Security enforces secure connections, a standard security measure for all sites.
How these technologies work together
- Microsoft ASP.NET runs on Umbraco — Umbraco runs directly on ASP.NET, making it the natural CMS choice for a Microsoft-centric development team.
- jsDelivr requires Swiper — Swiper is loaded from jsDelivr, leveraging its global CDN to deliver the slider library quickly and reliably.
- Google Tag Manager integrates with Usercentrics — Usercentrics manages user consent and is deployed via Google Tag Manager to control which tags fire, ensuring GDPR compliance.
- Microsoft Ajax Content Delivery Network requires Microsoft ASP.NET — The Microsoft AJAX CDN serves scripts required by ASP.NET's built-in AJAX and jQuery features, tightly coupling them.
- Cloudflare runs on HTTP/3 — Cloudflare enables HTTP/3 support for the site, providing performance gains and reduced latency for visitors.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain scalepoint.com.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified September 2026.
How to fix Scalepoint not working
Scalepoint is a claims and benefits platform for insurers and their partners. Claims teams and partner staff use its portals and API to handle claims, documents and payments. Find your symptom below. Most problems come from a sign-in, a claim or document detail that is missing, a connection to a partner system, or the platform itself. Never send claimants' personal details, medical details or bank details in a support message.
Jump to what you are seeing
- Website Down
- Login Failed
- Claims Portal Error
- Document Upload Error
- API Down
- Slow Performance
- Mobile App Down
Website Down
The Scalepoint website does not load for you.
- Open the page in a private window and on another network.
- Check status.scalepoint.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it through the official route and check spam.
- Check you are using the partner or company account your administrator set up.
- Try a private window to rule out an old session.
Claims Portal Error
The claims portal shows an error, or a claim does not save.
- Check every required field on the claim is complete.
- Save the claim, reload the page, and check the change has stuck.
- Check status.scalepoint.com, and send the claim reference and the time to your team lead.
Document Upload Error
A document does not upload to a claim, or it is rejected.
- Check the file type and size are allowed, and that the file is clear and complete.
- Upload one document at a time to find the problem.
- Check status.scalepoint.com, then upload again through the official portal.
API Down
Calls to the Scalepoint API fail or time out.
- Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the credentials have not been revoked and are for the right partner.
- Retry with a growing delay, and check status.scalepoint.com if several calls fail together.
Slow Performance
Claim lists or screens are slow to load.
- Narrow the list or the date range you are viewing.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.scalepoint.com.
Mobile App Down
The mobile app will not open, sign in, or show claims.
- Update the app from your app store, and restart your phone.
- Check your connection, and try switching between Wi-Fi and mobile data.
- Sign out and back in.
Still not working?
Contact your organisation's Scalepoint administrator or your claims team lead first, since they manage access and claims. For a platform-wide problem, contact Scalepoint support through the help option in the portal or on the Scalepoint website. Have your organisation name, the claim or document reference (not the claimant's details), the exact error text, and the time with your time zone. Never send personal, medical or bank details in a support message. Live incident updates are on status.scalepoint.com.
Most claims-platform problems come from a missing claim detail, a document format or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Scalepoint's side.
Frequently asked questions about Scalepoint
Is Scalepoint down right now?
No. Based on the latest status data on this page, Scalepoint (scalepoint.com) is up and running normally. The most recent incident, "ClaimsCORE & HUB Mobile App disruption resolved", was resolved (last update Oct 30, 2026).
What should I do if Scalepoint is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for scalepoint.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Scalepoint incident?
The most recent incident on record is "ClaimsCORE & HUB Mobile App disruption resolved", last updated on Oct 30, 2026. It has been resolved.
How many people reported problems with Scalepoint recently?
No user reports about Scalepoint were submitted in the last 48 hours.
How do I report a problem with Scalepoint?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Scalepoint status page?
The official status page for Scalepoint is status.scalepoint.com.
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