ClaimsCORE & HUB Mobile App disruption resolved

Affected Components

Business IntelligenceClaimShop Automation Engine (ClaimShop)ClaimShop ClaimShop (Entire System)ClaimShop Communication (ClaimShop)ClaimShop Repair & ValuationClaimShop Settlement ToolClaimShop ShopClaimShop VouchersClaimsCORE & HUB Automation Engine (ClaimsCORE & HUB)ClaimsCORE & HUB ClaimsCORE & HUB (Entire platform)ClaimsCORE & HUB Communication (ClaimsCORE & HUB)ClaimsCORE & HUB HUB HealthClaimsCORE & HUB HUB MotorClaimsCORE & HUB HUB PropertyClaimsCORE & HUB Mobile App (Scalepoint HUB Property)Customer Support Services Help CenterCustomer Support Services Service PortalCustomer Support Services Support availabilitySandboxScalepoint IDView maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547LYoIJ9TQCs-2Bzm81muzjpG-2BLdjiWmmNdBhuLal4u-2BTzT1-2F7mZusbkNMrL4cJjk84TA-3D-3DPI4j_ExsN8oJmFBnVZ28FrrBKtwPV9xvWSkGpzXDsjfcfTqZjBzNKT5Aq-2FUUM7wR455m5k8c1NIkmfis2jtBJySRXTaeWYFi1Q22fkbw5gDpgVPDBW3iE2NcS59SUpBsf495fYMv45Dyb3E-2B4OdLL0bFMzDGRFMODStM8Nzb18TBB6NeX2o5bzx5WZJPp8ZMWg-2B-2F5qOlkJp0xhr1SaBa5BsXALnP-2FiHA7Y2ZoUgkySWZj-2F-2F6SmCC5PH6FDcqTUXWlLYVrur0VOD-2FqYdHcihi9Ay1-2FbH-2B41bDyCWW9MsplNMZvLnmdWwtPH6s-2BZH7CKMg14f7YOv9F2-2BUIhBGITY7v7ok0wDYfFiYGFPb7kuzfn6etIUSRmgmB8i2idvOQwJHUU7Op2aafda784x3WkqRvL8ahXZR-2FG02WZq3lUlNEi-2Ba5bhi1YC-2FHq48ELPouC5q2SuBJ )View maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547LYoIJ9TQCs-2Bzm81muzjpG-2BLdjiWmmNdBhuLal4u-2BTzT1-2F7mZusbkNMrL4cJjk84TA-3D-3Dz9jo_ExsN8oJmFBnVZ28FrrBKtwPV9xvWSkGpzXDsjfcfTqZjBzNKT5Aq-2FUUM7wR455m5k8c1NIkmfis2jtBJySRXTaeWYFi1Q22fkbw5gDpgVPDBW3iE2NcS59SUpBsf495fYMv45Dyb3E-2B4OdLL0bFMzDGRFMODStM8Nzb18TBB6NeX2o5bzx5WZJPp8ZMWg-2B-2F5qOlkJp0xhr1SaBa5BsXALnP-2FiHA7Y2ZoUgkySWZj-2F-2F6SmCC5PH6FDcqTUXWlLYVrur0VOD-2FqYdHcihi9Ay1-2FbD-2B3PRaoTV8SEgYnrQgoWkO79V63XUY-2FuhWhkX1TxKUoKU-2FwtgXvoHsxeJMAhiz3M5-2Fe9GxeEtlGnr-2B8pqXbYRyoyODak4cstOr-2FXTk5zcmdanVouiPFROCoH71ln11cgSrLL89G9FN-2F9ZkRtNdwT6eeO-2FIlkxLbf4nOr6iSSC-2Fj )

Updates

Resolved

October 30, 2026 at 11:44 AM UTC

The disruption affecting the ClaimsCORE & HUB Mobile App (Scalepoint HUB Property) has been resolved and the component is operational.

Completed

October 30, 2026 at 03:00 AM UTC

Scheduled maintenance has completed and all affected ClaimShop, ClaimsCORE & HUB, Scalepoint ID, and support services are now operational.

Scheduled For

Oct 29, 2026, 11:01 PM UTC

Under Maintenance

October 29, 2026 at 11:01 PM UTC

Scheduled maintenance is in progress across ClaimShop, ClaimsCORE & HUB, Scalepoint ID, and support services, with possible service disruption.

Scheduled For

Oct 29, 2026, 11:01 PM UTC

Monitoring

October 29, 2026 at 12:08 PM UTC

The mobile app is operational again after a disruption, and monitoring continues for a period of time.

Identified

October 29, 2026 at 09:38 AM UTC

Root cause identified for degraded performance in ClaimsCORE & HUB Mobile App; a fix is in progress.

Scheduled For

Oct 29, 2026, 9:27 AM UTC

Resolved

October 29, 2026 at 09:27 AM UTC

Users are experiencing degraded performance in ClaimsCORE & HUB Mobile App; the issue is being investigated with highest priority.