Scheduled maintenance causing possible service disruption

Affected Components

ClaimShop ClaimShop (Entire System)ClaimShop Automation Engine (ClaimShop)ClaimShop Communication (ClaimShop)ClaimShop Settlement ToolClaimShop ShopClaimShop Repair & ValuationClaimShop VouchersClaimsCORE & HUB ClaimsCORE & HUB (Entire platform)ClaimsCORE & HUB Automation Engine (ClaimsCORE & HUB)ClaimsCORE & HUB Communication (ClaimsCORE & HUB)ClaimsCORE & HUB HUB PropertyClaimsCORE & HUB HUB MotorClaimsCORE & HUB HUB HealthClaimsCORE & HUB Mobile App (Scalepoint HUB Property)Scalepoint IDBusiness IntelligenceSandboxCustomer Support Services Service PortalCustomer Support Services Support availabilityCustomer Support Services Help CenterView maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547LYoIJ9TQCs-2Bzm81muzjpG-2BLdjiWmmNdBhuLal4u-2BTzTMycqMLpiuQh1WeNWRa8gEw-3D-3DHfEx_ExsN8oJmFBnVZ28FrrBKtwPV9xvWSkGpzXDsjfcfTqZjBzNKT5Aq-2FUUM7wR455m5k8c1NIkmfis2jtBJySRXTaeWYFi1Q22fkbw5gDpgVPDBW3iE2NcS59SUpBsf495fYMv45Dyb3E-2B4OdLL0bFMzDGRFMODStM8Nzb18TBB6NeX2o5bzx5WZJPp8ZMWg-2B-2F5qOlkJp0xhr1SaBa5BsXALnP-2FiHA7Y2ZoUgkySWZj-2F-2F6SmCC5PH6FDcqTUXWlLYVrur0VOD-2FqYdHcihi9Ay1-2FbG-2BtEpFqZ4Z-2B6LTy-2FeXX23TodMl9irgdL3Odk36-2BtB6Yx6-2BgcMxXxpRsuwN5GAIaxTB9Ifhn6wBtsPcFOXV-2BQsGsTNobiv91DlenZaKC7F2MYjUBNLdIsEpmPWoYIGj6wVUa-2FLtYtt1ysAs9XZbjEtIa-2BuRZ-2B0TS3OMAjK5ZI-2BGy )

Updates

Under Maintenance

November 1, 2026 at 11:01 PM UTC

Maintenance has started, and multiple ClaimShop, ClaimsCORE & HUB, and support services are under maintenance with possible disruption.

Scheduled For

Nov 1, 2026, 11:01 PM UTC