Resolved
Last updated: September 28, 2026 at 12:43 PM UTC
Disruption of service
Affected Components
ClaimShop (Entire System)ClaimShop Automation Engine (ClaimShop)ClaimShop ClaimShop (Entire System)ClaimShop Communication (ClaimShop)ClaimShop Repair & ValuationClaimShop Settlement ToolClaimShop ShopClaimShop VouchersClaimsCORE & HUB (Entire platform)ClaimsCORE & HUB ClaimsCORE & HUB (Entire platform)
Updates
Resolved
September 28, 2026 at 12:43 PM UTC
The disruption of service has been resolved and all affected ClaimShop and ClaimsCORE & HUB components are operational.
Scheduled For
Sep 28, 2026, 10:44 AM UTC
Monitoring
September 28, 2026 at 11:51 AM UTC
ClaimShop Settlement Tool is experiencing degraded performance while a Catalogue issue is being fixed; other systems are operational.
Monitoring
September 28, 2026 at 10:49 AM UTC
A fix has been implemented and we are monitoring the situation.
Resolved
September 28, 2026 at 10:44 AM UTC
Some users are experiencing issues in Scalepoint systems; the issue is under investigation with highest priority.