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Repay down?
REPAY (Repay Holdings) is a US payment technology company that provides integrated payment processing solutions for verticals with specialised needs. It serves consumer lending, auto lending, credit unions, healthcare, government, B2B and utility sectors, offering card, ACH and instant funding payments, accounts payable automation, loan repayment processing and omnichannel payment options. REPAY integrates with software platforms used by these industries. Businesses use REPAY to modernise payments, speed up collections and reduce costs.
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Recent User Report Trends for Repay
Aggregated reports in the last 48 hours.
No user reports about Repay in the last 48 hours.
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What is Repay's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Repay
Recent issues reported by users from around the world.
No user reports for Repay in the last 30 days.
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Performance Insights
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About Repay & Technical Insights
What this service does and the technologies behind it.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain repay.com.
Domain name active since 1998
repay.com has been a registered domain since July 1998 — 28 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until July 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Records last verified September 2026.
How to fix Repay not working
Repay provides payment processing for businesses, including card payments, bill pay, payments for healthcare and government, and messaging for customers. Merchants use its platform and mobile app to take and manage payments. Find your symptom below. Most problems come from a sign-in, a payment or bill setting, a declined or delayed transaction, or the platform itself. Never send card numbers or security codes in a support message. Check the transaction status before a customer pays again.
Jump to what you are seeing
- Website Down
- Login Failed
- Payment Failed
- Mobile App Down
- API Error
- Transaction Delayed
- Messaging Management
- Bill Pay
Website Down
The Repay website does not load for you.
- Open the page in a private window and on another network.
- Check status.repay.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the merchant account that owns the terminal or the account.
- Try a private window to rule out an old session.
Payment Failed
A payment is declined, or it does not complete.
- Read the decline reason, and ask the customer to try another payment method.
- Check the payment status before the customer pays again, so they are not charged twice.
- Check status.repay.com, and report the transaction reference and the time.
Mobile App Down
The app will not open, sign in, or take a payment.
- Update the app from your app store, and restart your phone.
- Check your connection, and try switching between Wi-Fi and mobile data.
- Sign out and back in, and check status.repay.com.
API Error
Calls to the Repay API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key is for the right environment and has not been revoked.
- Retry with a growing delay, and check status.repay.com if several calls fail together.
Transaction Delayed
A transaction takes longer than expected to settle or show.
- Check the transaction's status and the time it was made.
- Allow time for settlement, then check the report again.
- Check status.repay.com, and report the transaction reference and the time.
Messaging Management
Customer text messages or reminders do not send.
- Check the messaging feature is turned on, and that the customer's number is correct.
- Check the customer has not opted out of messages.
- Check status.repay.com, and report the message type and the time.
Bill Pay
A bill payment does not reach the biller, or it shows an error.
- Check the biller and the account reference are correct.
- Check the payment date is not too soon for that biller.
- Check status.repay.com, and report the payment reference and the time.
Still not working?
Contact your organisation's Repay administrator or your finance lead first, since they manage the account and its terminals. For a platform-wide problem, contact Repay support through the help option in the dashboard or on the Repay website. Have your merchant name, the transaction or bill reference, the exact error text, and the time with your time zone. Never send card numbers, security codes or passwords in a support message. Live incident updates are on status.repay.com.
Most payment problems come from a decline, a settlement timing or a payment setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Repay's side.
Frequently asked questions about Repay
Is Repay down right now?
No. Based on the latest status data on this page, Repay (repay.com) is up and running normally. The most recent incident, "REPAY Incident (ACH Transaction Impact)", was resolved (last update Aug 28, 2026).
What should I do if Repay is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for repay.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Repay incident?
The most recent incident on record is "REPAY Incident (ACH Transaction Impact)", last updated on Aug 28, 2026. It has been resolved.
How many people reported problems with Repay recently?
No user reports about Repay were submitted in the last 48 hours.
How do I report a problem with Repay?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Repay status page?
The official status page for Repay is status.repay.com.
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