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Zai is an Australian-born embedded payments platform that helps businesses, marketplaces and software platforms move money. Its APIs support collecting payments by card, bank transfer, PayTo and other methods, holding funds in digital wallets, managing escrow-style flows and paying out to multiple parties. Zai also handles compliance tasks such as KYC and anti-money-laundering checks, and supports cross-border payments. It is used in industries like property, B2B commerce, marketplaces and wealth, where complex multi-party payment flows need to be automated and reconciled.
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Recent User Report Trends for Zai
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What is Zai's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Zai
Recent issues reported by users from around the world.
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Performance Insights
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About Zai & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A privacy-conscious HubSpot-centric B2B marketing stack optimized for lead generation and conversion, with heavy ad tracking and performance enhancements.
What stands out
- Dual analytics (Piwik Pro + Google Analytics) and multiple ad pixels show a mature, measurement-driven marketing operation.
- Use of Cloudflare Bot Management on a HubSpot site signals high concern for lead form spam and conversion integrity.
- Instant Page and CDNJS-backed Swiper emphasize conversion-focused UX, likely for landing pages showcasing payment workflows.
- The stack is tailored for B2B lead gen with LinkedIn Insight, Microsoft Ads, and Google Call Conversion tracking covering phone and form leads.
Technologies hellozai.com uses
- Quantcast Measure — Audience measurement for programmatic advertising; signals investment in top-of-funnel display and prospecting.
- Swiper — Touch slider/carousel; used for testimonials or product showcases, enhancing visual engagement.
- Cloudflare Bot Management — Protects forms and funnels from bots; indicates concern about fake leads or payment fraud.
- Cloudflare — CDN, security, and DDoS protection.
- Piwik PRO Core — Privacy-focused analytics for detailed user behavior under AU/EU data rules; indicates strong data governance and need for first-party insights.
- Microsoft Advertising — Bing ads; targets business decision-makers, complementing Google for B2B search.
- Google Analytics — Standard web analytics for traffic and conversions.
- cdnjs — Serves common JS libraries via CDN; improves performance and reliability for HubSpot site assets.
- Instant.Page — Preloads pages on hover/click to speed navigation; signals focus on conversion UX, likely for landing pages and checkout flows.
- HubSpot CMS Hub — Site built on HubSpot CMS; centralizes marketing automation, CRM, and content for lead generation.
- HubSpot — Marketing and sales CRM; aligns website with inbound lead nurturing and sales pipeline.
- Google Tag Manager — Deploys marketing and analytics tags without code changes.
- HTTP/3 — Modern protocol for faster, more reliable connections.
- Linkedin Insight Tag — B2B ad retargeting and analytics on LinkedIn.
- Bootstrap — Responsive front-end framework for quick layout consistency.
- jQuery — Legacy JavaScript library, often required by Bootstrap and HubSpot components.
- Google Call Conversion Tracking — Tracks calls from Google Ads; indicates paid search drives phone leads, important for B2B sales.
- HSTS — Enforces HTTPS to protect data in transit.
How these technologies work together
- HubSpot requires HubSpot CMS Hub — CMS Hub pages feed HubSpot CRM for lead capture, email automation, and pipeline tracking.
- Cloudflare runs on HTTP/3 — Cloudflare enables HTTP/3 for faster, more secure connections to global visitors.
- cdnjs requires Swiper — CDNJS hosts Swiper, ensuring fast, globally cached delivery for interactive carousels on marketing pages.
- Cloudflare Bot Management requires HubSpot CMS Hub — Bot Management shields HubSpot forms from automated spam, preserving lead quality for sales.
- Google Analytics overlaps with Piwik PRO Core — Both track user behavior; Piwik Pro for privacy compliance, Google Analytics for familiar reporting.
- Google Tag Manager integrates with Piwik PRO Core — GTM deploys Piwik Pro tags alongside ad pixels, centralizing consent and analytics management.
- HubSpot CMS Hub runs on Instant.Page — Instant Page script runs on HubSpot CMS to preload links, reducing friction for visitors moving toward conversion.
- Microsoft Advertising works alongside Quantcast Measure — Quantcast audience data informs Microsoft Ads targeting, improving reach to relevant business audiences.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain hellozai.com.
Domain name active since 2021
hellozai.com has been a registered domain since September 2021 — 5 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified August 2026.
How to fix Zai not working
Zai moves money for marketplaces and software platforms, so a fault can stop payments, payouts or identity checks. Problems usually come from your sign-in, the API calls your platform makes, a single payment or payout, or the Zai platform itself. Find your symptom below and start with its quickest check.
Jump to what you are seeing
Website Down
The Zai website or dashboard does not load. It is often a network or firewall issue on your side.
- Open the page in a private window and on another network. If it works on the other network, a firewall or proxy is the cause.
- Check status.hellozai.com for an active incident.
- If your systems still take payments while the website is down, check with a test payment before deciding anything is broken.
API Error
A call to the Zai API returns an error code, so the request is not completed.
- A 401 or 403 means the credentials or permissions are wrong. Check the key is for the right environment and has not been changed.
- A 429 means too many calls. Retry with a growing delay.
- A 5xx means a service-side problem. Check the status page before changing your code.
- Log the status code, the endpoint and the time. Never log full card or bank details, even when you are debugging.
Login Failed
Sign-in to the Zai dashboard is refused. The account may be inactive, or you may be using the wrong login for your organization.
- If the message says the password is wrong, reset it and check your spam folder for the email.
- Make sure you use the email address registered with your Zai account.
- Ask your account administrator to confirm your user still has access.
- Try a private window to rule out an old session.
Payment Processing
Payments are declined, held or do not complete. A decline is often a bank or card decision, so check the reason first.
- Check the decline or error reason on the payment record. A clear bank or card reason is not a platform fault.
- Check the payment method is one your account supports, such as card, bank transfer or PayTo, and that the amount and currency are valid.
- Check whether failures affect one payment method or all of them. One method points to that route.
- If many payments fail at the same time, check the status page before changing your integration.
Dashboard Issues
The dashboard shows an error, a blank page, or numbers that do not update.
- Reload the dashboard and try a private window with extensions turned off.
- Check that your user role allows the screen you are opening.
- Try another browser. Script blockers can break the dashboard.
- If only one screen fails, note its name and the time you saw the problem.
Webhook Errors
Zai sends event notifications to your system, and your system does not accept or process them in time. The problem is usually your endpoint rather than Zai.
- Check your endpoint address is still correct and reachable from the internet.
- Check your endpoint answers with a success response quickly. A slow or failing endpoint causes repeated attempts.
- Check that a firewall rule or signature check on your side has not changed.
- Once the endpoint works again, make sure your system handles an event arriving twice, since retries can send the same event more than once.
Payout Delays
A payout to a seller or bank account is later than expected. Timing depends on the payment method, whether the receiving account is verified, and the bank's processing time.
- Check the payout's status on its record. Pending means it is still in progress.
- Check the receiving account details are correct and verified, since an unverified account can hold a payout.
- Allow for the bank's processing time, especially for cross-border payments or around bank holidays.
- If a payout is past the expected time with no update, send the payout reference to Zai support.
Still not working?
If it still does not work, contact Zai support through the help option in your dashboard or on hellozai.com. Have your account name, the payment, payout or event reference, the exact error or reason code, and the time it happened with your time zone ready. Do not send full card or bank details. Live incident updates are on status.hellozai.com.
Most payment problems come from one payment method, one setting or one account detail, and they often clear once that is corrected. This page shows live status, so you can see when Zai reports an issue and when it is resolved.
Frequently asked questions about Zai
Is Zai down right now?
No. Based on the latest status data on this page, Zai (hellozai.com) is up and running normally. The most recent incident, "Card Payments Partial Degradation", was resolved (last update Sep 22, 2026).
What should I do if Zai is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for hellozai.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Zai incident?
The most recent incident on record is "Card Payments Partial Degradation", last updated on Sep 22, 2026. It has been resolved.
How many people reported problems with Zai recently?
No user reports about Zai were submitted in the last 48 hours.
How do I report a problem with Zai?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Zai status page?
The official status page for Zai is status.hellozai.com.
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