Incident History for Zai
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedPlanned upstream card maintenance in sandbox
Completed
Affected Components
Completed
on Oct 29, 2026
Scheduled card payins maintenance in the sandbox environment has been completed.
Under Maintenance
on Oct 29, 2026
Scheduled card payins maintenance in the sandbox environment is now in progress, with updates to follow as necessary.
Scheduled
on Oct 29, 2026
Scheduled card payins maintenance in the sandbox environment begins in 60 minutes as planned.
Scheduled For
Oct 29, 2026, 5:00 PM UTC
Planned upstream card maintenance in sandbox
Completed
Affected Components
Completed
on Oct 29, 2026
Scheduled upstream card maintenance for the sandbox/prelive environment has been completed.
Under Maintenance
on Oct 29, 2026
Scheduled upstream card maintenance for the sandbox/prelive environment is now in progress.
Scheduled
on Oct 29, 2026
Planned upstream card maintenance for the sandbox/prelive environment begins in 60 minutes.
Scheduled For
Oct 29, 2026, 4:00 PM UTC
Scheduled maintenance for Virtual Accounts and PayTo
Completed
Affected Components
Completed
on Oct 29, 2026
The scheduled maintenance for Virtual Accounts and PayTo has been completed.
Scheduled
on Oct 29, 2026
Scheduled maintenance for Virtual Accounts and PayTo is currently in progress, with updates to follow as necessary.
Scheduled For
Oct 29, 2026, 5:00 AM UTC
Scheduled
on Oct 29, 2026
Scheduled maintenance for Virtual Accounts and PayTo begins in 60 minutes, with no downtime expected.
Scheduled For
Oct 29, 2026, 5:00 AM UTC
Scheduled
on Oct 28, 2026
Zai will perform scheduled maintenance on Virtual Accounts and PayTo on 29 October 2026, with no downtime expected.
Scheduled For
Oct 29, 2026, 5:00 AM UTC to Oct 29, 2026, 5:30 AM UTC
Scheduled maintenance for Zai APIs and integrations
Completed
Affected Components
Completed
on Oct 25, 2026
The scheduled Zai system maintenance has been completed, affecting Core/Supplementary Data APIs, PayTo, Virtual Accounts, Webhooks, and Asynchronous APIs.
Under Maintenance
on Oct 25, 2026
Scheduled Zai system maintenance is now in progress, affecting Core/Supplementary Data APIs, PayTo, Virtual Accounts, Webhooks, and Asynchronous APIs.
Scheduled For
Oct 25, 2026, 9:00 AM UTC
Scheduled
on Oct 25, 2026
Scheduled Zai system maintenance begins in 60 minutes, affecting Core/Supplementary Data APIs, PayTo, Virtual Accounts, Webhooks, and Asynchronous APIs.
Scheduled For
Oct 25, 2026, 9:00 AM UTC
BPAY Payouts maintenance starting in 60 minutes
Completed
Affected Components
Completed
on Oct 24, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts has been completed.
Under Maintenance
on Oct 24, 2026
Scheduled network maintenance for Outgoing Payments - BPAY Payouts is now in progress as of 21:00 AEDT.
Scheduled For
Oct 24, 2026, 10:00 AM UTC
Scheduled
on Oct 24, 2026
Scheduled network maintenance for Outgoing Payments - BPAY Payouts begins in 60 minutes at 21:00 AEDT.
Scheduled For
Oct 24, 2026, 10:00 AM UTC
Scheduled maintenance for Card payments
Scheduled
Affected Components
Scheduled
on Oct 19, 2026
Scheduled maintenance on Card payments is planned for 30 October 2026, with no downtime expected but possible brief API slowdowns.
Scheduled For
Oct 29, 2026, 5:00 PM UTC to Oct 29, 2026, 9:00 PM UTC
BPAY Payouts maintenance completed
Completed
Affected Components
Completed
on Oct 18, 2026
Scheduled BPAY Payouts network maintenance has been completed.
BPAY Payouts network maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 17, 2026
Scheduled network maintenance for BPAY Payouts is currently in progress, with updates to follow as necessary.
Scheduled For
Oct 17, 2026, 9:00 AM UTC
Scheduled
on Oct 17, 2026
Scheduled network maintenance for BPAY Payouts begins in 60 minutes at 20:00 AEDT on October 17, 2026.
Scheduled For
Oct 17, 2026, 9:00 AM UTC
Scheduled
on Oct 13, 2026
Scheduled maintenance for BPAY payouts is upcoming, with possible outages or degraded performance during the window.
Scheduled For
Oct 17, 2026, 9:00 AM UTC to Oct 18, 2026, 1:00 AM UTC
Card Payments maintenance starting soon
Completed
Affected Components
Completed
on Oct 15, 2026
Scheduled maintenance for Incoming Payments - Cards Payins has been completed.
Under Maintenance
on Oct 15, 2026
Scheduled maintenance for Incoming Payments - Cards Payins is now in progress.
Scheduled
on Oct 15, 2026
Scheduled maintenance for Incoming Payments - Cards Payins begins in 60 minutes.
Scheduled For
Oct 15, 2026, 12:00 PM UTC
Scheduled Zai core system maintenance
Completed
Affected Components
Completed
on Oct 13, 2026
Scheduled maintenance for PayTo and Fast Payment (NPP) has been completed, affecting payins and payouts.
Scheduled Zai core system maintenance
Under Maintenance
Affected Components
Under Maintenance
on Oct 13, 2026
Scheduled maintenance for PayTo and Fast Payment (NPP) is currently in progress, affecting payins and payouts.
Scheduled
on Oct 13, 2026
Zai will perform scheduled production maintenance on 25 October 2026, making APIs and the dashboard unavailable for up to 30 minutes.
Scheduled For
Oct 25, 2026, 9:00 AM UTC to Oct 25, 2026, 10:00 AM UTC
Scheduled Zai core system maintenance
Scheduled
Affected Components
Scheduled
on Oct 13, 2026
Scheduled maintenance for PayTo and Fast Payment (NPP) begins in 60 minutes, affecting payins and payouts.
Scheduled For
Oct 13, 2026, 12:00 PM UTC
Scheduled
on Oct 7, 2026
Scheduled maintenance on PayTo and Fast Payment (NPP) services on 13 October 2026; no downtime expected, but brief API slowdowns possible.
Scheduled For
Oct 13, 2026, 12:00 PM UTC to Oct 13, 2026, 12:15 PM UTC
BPAY Payouts maintenance begins in 60 minutes
Completed
Affected Components
Completed
on Oct 11, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts has been completed.
Under Maintenance
on Oct 11, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts is now in progress as of October 11 at 19:00 AEDT.
Scheduled For
Oct 11, 2026, 8:00 AM UTC
Scheduled
on Oct 11, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts begins in 60 minutes on October 11 at 19:00 AEDT.
Scheduled For
Oct 11, 2026, 8:00 AM UTC
BPAY Payouts maintenance begins in 60 minutes
Completed
Affected Components
Completed
on Oct 10, 2026
Scheduled network maintenance for BPAY Payouts has been completed.
Under Maintenance
on Oct 10, 2026
Scheduled network maintenance for BPAY Payouts is now in progress.
Scheduled For
Oct 10, 2026, 9:30 AM UTC
Scheduled
on Oct 10, 2026
Scheduled network maintenance for BPAY Payouts starts in 60 minutes at 20:30 AEDT.
Scheduled For
Oct 10, 2026, 9:30 AM UTC
BPAY Payouts maintenance completed
Completed
Affected Components
Completed
on Oct 8, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts has been completed.
Under Maintenance
on Oct 7, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts is currently in progress.
Scheduled
on Oct 7, 2026
Scheduled maintenance for Outgoing Payments - BPAY Payouts begins in 60 minutes on October 8, 2026.
Scheduled For
Oct 7, 2026, 10:00 PM UTC