Status updated
Paystack down?
Paystack, a Stripe company, is a payments platform founded in Nigeria that helps businesses in Africa accept payments online and in person. Merchants can receive payments by card, bank transfer, USSD, mobile money, Apple Pay and QR codes, with operations in Nigeria, Ghana, Kenya, South Africa and Côte d'Ivoire. Paystack offers developer-friendly APIs, payment pages, invoices, subscriptions, point-of-sale terminals and transfers to bank accounts. Startups, small businesses and large enterprises use Paystack to get paid easily and grow across the continent.
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Recent User Report Trends for Paystack
Aggregated reports in the last 48 hours.
No user reports about Paystack in the last 48 hours.
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What is Paystack's current status?
All systems are operational
A recent issue has been resolved. Details below.
Incident history: past 7 days
times in UTCYesterday
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
User Reports for Paystack
Recent issues reported by users from around the world.
No user reports for Paystack in the last 30 days.
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About Paystack & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A deliberately lean, Cloudflare-protected payments stack that hides application complexity behind edge security and bot management.
What stands out
- The visible stack is intentionally minimal, exposing only Cloudflare and HSTS, which reduces attack surface for a high-risk payments business.
- No signature application technologies are detectable, suggesting Paystack heavily relies on Cloudflare's edge services rather than exposing app frameworks.
Technologies paystack.com uses
- Cloudflare — Delivers global edge caching and DDoS defense for reliable payment processing.
- Cloudflare Bot Management — Protects Paystack's payment APIs and merchant dashboards from credential stuffing, carding, and scraping, preserving high transaction success rates.
- HSTS — Enforces HTTPS to keep payment data encrypted in transit.
How these technologies work together
- Cloudflare runs on Cloudflare Bot Management — Bot Management runs as a service on Cloudflare's edge, inspecting traffic before it reaches Paystack's origin infrastructure.
- Cloudflare works alongside HSTS — Cloudflare serves the HSTS header at the edge, enforcing browser-level HTTPS for all Paystack requests.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain paystack.com.
Domain name active since 2011
paystack.com has been a registered domain since July 2011 — 15 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until July 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified July 2026.
How to fix Paystack not working
Paystack helps businesses in Africa take payments by card, bank transfer, mobile money and USSD, and send money to bank accounts. Merchants work in its dashboard, through its APIs and on its payment pages. Find your symptom below. A failed payment affects a real customer, so check the status of a payment before you retry it.
Jump to what you are seeing
Website
The Paystack website or dashboard does not load for you.
- Open the page in a private window and on another network.
- Check status.paystack.com for an active incident.
- If your checkout still takes payments while the dashboard is down, check with a small test payment before deciding anything is broken.
API Access
Calls to the Paystack API fail or return an error.
- Check the status code. A 401 or 403 means the secret key is wrong, not allowed, or for the wrong mode. A 429 means too many calls, and a 5xx means a platform-side problem.
- Check you are using the right key. Test keys and live keys are separate.
- Before you retry a charge, check the transaction reference, so a customer is not charged twice.
- Check status.paystack.com if several calls fail together.
Payments
A customer's payment fails, or is left pending.
- Check the transaction status in your dashboard. A pending payment is not yet a failure, so wait for it to update.
- If the bank or card provider declined it, ask the customer to check with them.
- Do not ask the customer to pay again until the first attempt has a final status.
- If a payment stays stuck, send the transaction reference and the time to support.
Bank Transfer
A transfer to a bank account is delayed, fails, or shows a wrong account name.
- Check the account number and bank are entered correctly, and that the account name matches.
- Check the transfer status. Bank processing can take time, especially at weekends or around bank holidays.
- Do not send the transfer again until you have confirmed the first one failed.
- If it failed with no reason shown, send the transfer reference to support.
Mobile Money
A mobile money payment does not complete, because the approval step on the customer's phone did not finish, or the phone number is in the wrong format.
- Ask the customer to check their phone for an approval prompt, and to complete it in time.
- Check the phone number is in the right format for that country and network.
- If the prompt never arrived, ask the customer to try again later rather than you sending many prompts.
- If the payment stays pending for a long time, send the transaction reference and the time to support.
Still not working?
If it still does not work, contact Paystack support through the help option in your dashboard or on paystack.com. Have your business name, the transaction reference, the exact error or response code, the payment method, and the time it happened with your time zone. Never send your secret key or full card numbers in a support message. Live incident updates are on status.paystack.com.
Most payment problems come from a decline, a key mode or a pending status, and they usually clear once that is checked. The status page shows live platform incidents, so you can see whether the problem is on Paystack's side.
Frequently asked questions about Paystack
Is Paystack down right now?
No. Based on the latest status data on this page, Paystack (paystack.com) is up and running normally. The most recent incident, "Bank transfers downtime in Nigeria resolved", was resolved (last update Nov 1, 2026).
What should I do if Paystack is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for paystack.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Paystack incident?
The most recent incident on record is "Bank transfers downtime in Nigeria resolved", last updated on Nov 1, 2026. It has been resolved.
How many people reported problems with Paystack recently?
No user reports about Paystack were submitted in the last 48 hours.
How do I report a problem with Paystack?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Paystack status page?
The official status page for Paystack is status.paystack.com.
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