Status updated
Crownpeak Fredhopper
Crownpeak is a digital experience management platform provider. Its products include a hybrid headless content management system, digital accessibility and quality monitoring, product discovery and search through its FredHopper acquisition, and consent and privacy management. Crownpeak helps global brands create, manage and optimise websites and digital content across regions while maintaining compliance with accessibility and privacy regulations. Enterprises in financial services, pharmaceuticals, retail and other sectors use Crownpeak.
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What is Crownpeak Fredhopper's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Crownpeak Fredhopper
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About Crownpeak Fredhopper & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A managed WordPress marketing stack optimized for enterprise lead generation, blending performance hosting, visual page building, and multi-channel ad tracking.
What stands out
- CrownPeak sells a digital experience platform but runs its own marketing site on WordPress, a common pragmatic choice for B2B demand generation.
- The presence of HubSpot, LinkedIn Ads, Floodlight, and multiple analytics tags reveals a sophisticated paid-media and lead-nurturing engine.
- Managed Kinsta hosting plus Redis object caching and Cloudflare bot management indicates strong performance and security priorities for enterprise buyers.
- Kadence theme and Elementor page builder suggest marketing autonomy with lightweight design control, while jQuery Migrate hints at some legacy front-end code.
Technologies crownpeak.com uses
- Sectigo — Sectigo certificate secures the site, expected for a B2B SaaS vendor handling enterprise inquiries and compliance expectations.
- Kinsta — Managed WordPress host signals serious marketing operations, wanting reliability, speed, and support for enterprise lead generation.
- Swiper — Swiper powers touch-friendly carousels, common in marketing sites showcasing product features and customer stories.
- WordPress — WordPress runs the marketing site CMS.
- Elementor — Elementor page builder lets marketing teams iterate on landing pages without engineering, aligning with rapid enterprise demand gen.
- Linkedin Insight Tag — LinkedIn ad tracking for B2B retargeting.
- Font Awesome — Font Awesome supplies scalable icons for a polished interface, keeping marketing pages visually consistent across devices.
- imagesLoaded — Kadence/Elementor use it to ensure media loads before layout, suggesting a visual marketing site reliant on polished galleries.
- Redis — Redis backs the object cache and sessions, showing investment in scalable, low-latency infrastructure for a subscription platform.
- jQuery — jQuery supports legacy WordPress theme scripts.
- Yoast SEO — Yoast SEO optimizes content for search, critical for attracting enterprise buyers researching digital experience platforms.
- Google Analytics — Google Analytics measures site traffic and conversions.
- MySQL — MySQL stores WordPress content and data.
- Google Tag Manager — GTM centralizes marketing and analytics tags.
- Linkedin Ads — LinkedIn Ads targets business services decision-makers, matching CrownPeak's enterprise DXP audience and account-based marketing.
- Cloudflare Bot Management — Bot management protects lead forms and content from scrapers, important for a competitive enterprise software vendor.
- Kadence WP Kadence — Lightweight Kadence theme on WordPress reveals focus on speed and design control for enterprise-facing marketing pages.
- Cloudflare — Cloudflare provides CDN, DNS, and security.
- Redis Object Cache — Object cache reduces database load, indicating expectations for high-traffic enterprise visitors and performance-sensitive marketing.
- DoubleClick Floodlight — Floodlight tracks conversions from Google ads, suggesting paid media campaigns driving enterprise DXP subscription demand.
- jQuery Migrate — jQuery Migrate maintains older scripts, hinting at a legacy WordPress theme or plugins not fully modernized.
- HubSpot Analytics — HubSpot analytics tracks visitor behavior and ties traffic to CRM, supporting lead nurturing for subscription sales.
- PHP — PHP powers the WordPress application layer.
- HubSpot — HubSpot CRM and marketing automation capture and nurture leads, central to CrownPeak's subscription funnel.
- HTTP/3 — HTTP/3 improves page load speed.
How these technologies work together
- Redis requires Redis Object Cache — Redis Object Cache stores WordPress object cache in Redis, so the cache cannot function without Redis.
- Kinsta runs on WordPress — WordPress runs on Kinsta's managed hosting platform, giving the site specialized performance and support.
- PHP runs on WordPress — WordPress is written in PHP, so the site's CMS runs on the PHP runtime.
- Redis Object Cache works alongside WordPress — Redis Object Cache accelerates WordPress database queries, improving load times for enterprise marketing pages.
- jQuery requires jQuery Migrate — jQuery Migrate depends on jQuery to restore deprecated APIs for older WordPress plugins and themes.
- HubSpot requires HubSpot Analytics — HubSpot Analytics is part of HubSpot's platform, sharing visitor and lead data with the CRM.
- Google Analytics integrates with Google Tag Manager — Google Tag Manager deploys Google Analytics, centralizing measurement for marketing campaigns and site behavior.
- Cloudflare runs on Cloudflare Bot Management — Cloudflare Bot Management runs on Cloudflare's edge, filtering malicious traffic before it reaches the origin.
- Elementor requires WordPress — Elementor is a WordPress plugin, so the marketing site's page-building capability depends entirely on WordPress.
- Linkedin Ads requires Linkedin Insight Tag — LinkedIn Insight Tag powers LinkedIn Ads conversion tracking and retargeting for B2B audiences.
- Kadence WP Kadence requires WordPress — Kadence is the active WordPress theme, defining layout and styling for the site's marketing pages.
- Kinsta integrates with Redis — Kinsta provides managed Redis add-on, enabling fast object caching without self-managed infrastructure.
- MySQL requires PHP — PHP connects to MySQL to render WordPress pages, forming the core application stack.
- Cloudflare Bot Management works alongside WordPress — Bot management shields WordPress lead forms and content from scrapers and malicious automated traffic.
- Cloudflare works alongside Kinsta — Cloudflare sits in front of Kinsta hosting, adding CDN, WAF, and performance benefits to the WordPress site.
- HubSpot integrates with WordPress — HubSpot integrates with WordPress for forms, lead capture, and CRM sync, supporting subscription lead gen.
- WordPress requires Yoast SEO — Yoast SEO is a WordPress plugin, making search optimization dependent on the WordPress CMS.
- Cloudflare runs on HTTP/3 — Cloudflare enables HTTP/3 at its edge, speeding delivery of the WordPress marketing site.
- DoubleClick Floodlight integrates with Google Tag Manager — GTM manages Floodlight conversion tags, linking paid media clicks to lead and subscription actions.
- Elementor works alongside Kadence WP Kadence — Kadence provides theme structure while Elementor handles visual page building, often paired for flexible WordPress design.
- Google Analytics overlaps with HubSpot Analytics — Both HubSpot Analytics and Google Analytics track visitor behavior, creating overlapping measurement that may duplicate reporting.
- Elementor integrates with Swiper — Elementor often bundles Swiper for carousels, giving marketing pages touch-friendly content sliders.
- jQuery requires WordPress — WordPress includes jQuery by default, and many plugins rely on it for front-end interactivity.
- imagesLoaded works alongside Kadence WP Kadence — Kadence uses imagesloaded to avoid layout shifts by waiting for media before rendering galleries or grids.
- Elementor works alongside Yoast SEO — Yoast and Elementor work together to optimize page content and metadata for search visibility.
- DoubleClick Floodlight overlaps with Linkedin Ads — LinkedIn Ads and Floodlight both track ad conversions, risking duplicate attribution unless carefully configured.
- Cloudflare works alongside Sectigo — Sectigo provides SSL certificate while Cloudflare terminates TLS, securing enterprise visitor connections.
- Elementor works alongside Font Awesome — Elementor integrates Font Awesome, letting marketers add icons without custom graphics.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain crownpeak.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Thawte.
Domain name active since 2001
crownpeak.com has been a registered domain since January 2001 — 25 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2028
The owner has kept this domain secured until January 2028.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Records last verified September 2026.
How to fix Crownpeak Fredhopper not working
Crownpeak provides digital experience software, including a content management system, search and product discovery through Fredhopper, and consent management. Teams use it to manage websites, search results and content across regions. Find your symptom below. Most problems come from a sign-in, a search index or content setting, a site setting, or the platform itself. Check the index and content settings before you assume search is broken.
Jump to what you are seeing
Search Down
Search returns no results, or it does not load.
- Check the search is switched on for that site and language.
- Try a very common search term to test.
- Check fredhopperstatus.crownpeak.com, and report the search name and the time.
API Error
Calls to the Crownpeak API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right environment.
- Retry with a growing delay, and check fredhopperstatus.crownpeak.com if several calls fail together.
Dashboard Login
Sign-in to the dashboard is refused.
- If the message says the password is wrong, reset it through the official route and check spam.
- Check you are using the account your administrator set up.
- Try a private window to rule out an old session.
Indexing Delay
New or changed products and pages do not appear in search.
- Allow time for the index to update after a change, since it is not instant.
- Check the product or page is published and not hidden by a rule.
- Check fredhopperstatus.crownpeak.com, and report the item name and the time if it stays missing.
Slow Response
Search results or pages are slow to load.
- Try a simpler search, and check whether the slowdown happens on every page.
- Try again at a quieter time of day.
- If it is slow for everyone, check fredhopperstatus.crownpeak.com.
Merchandising Tool
A merchandising rule or ordering setting does not take effect.
- Check the rule is switched on, its dates are right, and it applies to that site and language.
- Check whether another rule is overriding it.
- Check fredhopperstatus.crownpeak.com, and report the rule name and the time.
Still not working?
Contact your organisation's Crownpeak administrator or your digital team lead first, since they manage sites, indexes and access. For a platform-wide problem, contact Crownpeak support through the help option in the platform or on the Crownpeak website. Have your organisation name, the site or search name, the exact error text, and the time with your time zone. Never send passwords or API keys in a support message. Live incident updates are on fredhopperstatus.crownpeak.com.
Most search and content problems come from an index that has not caught up, a rule or a site setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Crownpeak's side.
Frequently asked questions about Crownpeak Fredhopper
Is Crownpeak Fredhopper down right now?
No. Based on the latest status data on this page, Crownpeak Fredhopper (crownpeak.com) is up and running normally. The most recent incident, "PHP2Shell vulnerability assessment underway", was resolved (last update Oct 23, 2026).
What should I do if Crownpeak Fredhopper is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for crownpeak.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Crownpeak Fredhopper incident?
The most recent incident on record is "PHP2Shell vulnerability assessment underway", last updated on Oct 23, 2026. It has been resolved.
How many people reported problems with Crownpeak Fredhopper recently?
No user reports about Crownpeak Fredhopper were submitted in the last 48 hours.
How do I report a problem with Crownpeak Fredhopper?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Crownpeak Fredhopper status page?
The official status page for Crownpeak Fredhopper is fredhopperstatus.crownpeak.com.
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