Incident History for Billpocket

Incident resolved; stability validated for affected issuers and intermittency monitors are stable, so the case is closed.

Declines from affected issuers are improving and PROSA reports stability, but monitoring continues until stability is confirmed.

An increased rate of declines from issuers including NU MEXICO, MERCADO LIBRE and BANCO PLATA is under investigation and monitoring.

Incident resolved; stability observed for both processors with BANCOPPEL and service recovery confirmed, remaining under monitoring.

Elevated declines from issuer Banco BANCOPPEL are under monitoring after the provider confirmed the issuer is experiencing an event and has escalated it.

A brief 10-minute BBVA issuer intermittency caused elevated declines; PROSA reports the bank stable and monitors are stable, so the case is closed.

The scheduled Axtel link maintenance affecting Monterrey services has been completed.

Scheduled Axtel link maintenance is now in progress, potentially causing intermittent VPN and web service disruptions toward Monterrey.

Scheduled Axtel internet link maintenance begins in 60 minutes, may cause intermittent VPN and web service disruptions toward Monterrey.

Scheduled Axtel internet link maintenance may cause intermittent VPN and web service disruptions toward Monterrey.

Incident resolved; BANCOPPEL declines stabilized after the bank's maintenance window and monitoring confirms stability.

Elevated N0 declines for BANCOPPEL reported to PROSA; incident identified and under monitoring.

Incident resolved; transaction stability confirmed for Banco Azteca issuer and related monitors are stable, so the case is closed.

Elevated transaction declines linked to Azteca issuer; Prosa confirms the bank is actively addressing the issue while monitoring continues.

The elevated decline rate for Banamex issuer has been resolved after monitoring showed stability, and the case is now closed.

Unusual increase in Banamex-related transaction declines; reported to E-Global and monitoring continues.

HSBC issuer declines incident resolved after monitoring showed stability; related intermittency monitors are stable and the case is closed.

Unusual increase in HSBC-related transaction declines; PROSA reports the issuer is in a maintenance window, and monitoring continues until it ends.

Incident resolved. Monitoring shows stability for BBVA issuer; PROSA confirms service normalized since 00:54 a.m. and monitors are stable, closing the case.

Identified unusual transaction rejections for BBVA issuer, mostly due to causal 06; PROSA reports intermittent services and is validating.

Investigating an unusual increase in transaction rejections associated with BBVA issuer; case escalated to PROSA for validation.

Incident resolved after validating stability with the issuer, closing the issue.

Identified: Unusual increase in transaction declines from BBVA issuer due to cause 05, escalated to PROSA for validation.

Investigating an unusual increase in transaction declines from BBVA issuer due to cause 05, escalated to PROSA for validation.

Incident resolved. Monitoring showed transactional stability and monitors are stable, so the case is closed.

Elevated transaction declines from Banco BBVA due to causal 68, escalated to PROSA for validation.

Incident resolved; stability confirmed with the issuer, and the issue is closed.

Elevated declinations for Banco BANCOPPEL due to cause 68, escalated to PROSA for validation.

Incident resolved; monitoring showed transactional stability and monitors are stable, so the case is closed.

Elevated declines for Banco BANCOPPEL due to maintenance window; case escalated to PROSA, monitoring continues.

Incident resolved; secondary links in Monterrey for Billpocket are back to normal, closing the incident.

VPN links for Billpocket are down, being escalated to provider, no transactional impact observed, monitoring.