Resolved
Last updated: October 26, 2026 at 10:42 AM UTC
Elevated declines from issuer Banco BANCOPPEL
Affected Components
Core Services - Autorización (Hefesto)Core Services - Conector PROSA (Hydra)Core Services - Conexión Kushki (Borneo)Core Services - Procesador de Autorizaciones (PROSA)
Updates
Resolved
October 26, 2026 at 10:42 AM UTC
Incident resolved; stability observed for both processors with BANCOPPEL and service recovery confirmed, remaining under monitoring.
Identified
October 26, 2026 at 07:35 AM UTC
Elevated declines from issuer Banco BANCOPPEL are under monitoring after the provider confirmed the issuer is experiencing an event and has escalated it.