Usersnap down?
User feedback and bug tracking platform for SaaS companies to improve products and user experience.
Recent User Report Trends for Usersnap
Aggregated reports in the last 48 hours.
What is Usersnap's current status?
All systems are operational
No active incidents reported.
User Reports for Usersnap
Recent issues reported by users from around the world (last 30 days).
About Usersnap & Technical Insights
UserSnap targets product, development, design, QA, and customer support teams within startups to agile enterprises globally. Their users are highly tech-savvy, focused on customer feedback, bug tracking, and improving product development in SaaS and tech industries. [1, 19, 32]
Technologies Used
Website Details & Offering
Primary Call to Action
Try for Free
Secondary Calls to Action
Book a demoWatch videoBook a callLaunch live chatLearn moreContact usRequest Quote
Advertisements Present?
None
Allows User Accounts?
Yes
Headquarters Country
Austria
Language
English
Primary Category
Technology and Software
Revenue Source
Subscriptions
Pricing Summary
Freemium with tiered subscription plans (Startup, Company, Premium, Enterprise), starting from approximately $49/month (monthly for Startup) to $2379/month (Enterprise) based on annual subscriptions or customized for enterprise. A free trial is available. [1, 4, 5, 8, 9, 23]
Value Proposition
UserSnap is an all-in-one customer feedback platform that enables product teams to collect, organize, manage, and act on user feedback and bug reports, streamlining the product development lifecycle and building customer-centric products with clarity and confidence. [1, 2, 19, 22]
Content & Features
Content Freshness Clues
Blog posts with dates (e.g., August 7, 2025, July 24, 2025)Mentions of '2024 Product Growth Report'Titles referencing '2025' for features, pricing, and alternatives
Highlighted Features
Visual feedback capture (screenshots, screen recording, annotations)In-app surveys (microsurveys, CSAT, NPS, polls)Product announcements and changelogFeedback organization (labeling, dashboards, kanban view)Extensive integrations with project management and communication toolsAI features for feedback insights and repliesRequest upvote boardBehavioral and omnichannel targeting for feedbackAutomatic capture of technical context (browser info, errors)Customization of widgets and formsMobile SDK
Mentioned Integrations
JiraAzure DevOpsTrelloSlackAsanaGitHubGitLabMicrosoft TeamsZapierBasecampEmailZendeskLinearClickUpMonday.comProductboardHubSpotWordPressPendoTableauAirtable
Tone & Style
ProfessionalInformativeEmpoweringDirectCollaborativeSolution-oriented
Target Audience Insights
Target Category Focus
Business Services
Target Country
Global
Audience Expertise Level
Intermediate to Expert
Job Type
Product Managers, Developers, Designers, Project Managers, QA Teams, Customer Support Teams
Income Level
Mid to High
Geographic Focus
All
Brand Preference
SaaS and Tech Companies, Companies focused on customer-centric product development
Interests
Product Development, User Experience (UX), Bug Tracking, Customer Feedback, Software Quality Assurance, Agile Workflows, SaaS Growth
Device Type
Desktop for work, Mobile for feedback collection/management
Tech Skills
High
Trust & Support Signals
Company Info Sections
About Us pageMission Statement (implied)Team Bios (names and roles)Headquarters and office locations (Linz, Vienna, San Francisco)Founding year (2013)
Support Channels Mentioned
Live ChatBook a callHelp CenterEmailFAQCustomer Success CallProduct support
Trust Signals Present
Client logos (Microsoft, Erste Group, BBC, Canva, Lego, Instacart, Dynatrace)Customer testimonials and quotesClaim of 'Trusted by 10,000+ companies'Mentions of GDPR and SOC 2 complianceAwards mentioned (CESAward, Born Global Champions Award)Professional and modern website designClear contact and support information
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