Pastel down?
A collaborative feedback and design review tool for web projects.
Recent User Report Trends for Pastel
Aggregated reports in the last 48 hours.
What is Pastel's current status?
All systems are operational
No active incidents reported.
User Reports for Pastel
Recent issues reported by users from around the world (last 30 days).
About Pastel & Technical Insights
Pastel targets web professionals (designers, developers, project managers, agencies, freelancers) and their clients who need an easy way to provide and receive visual feedback on digital projects, aiming to streamline collaboration and approvals.
Technologies Used
Website Details & Offering
Primary Call to Action
Sign up free
Secondary Calls to Action
Log inRequest a demoTalk to us (for Enterprise)Learn more (about features, how it works)
Advertisements Present?
None
Allows User Accounts?
Yes
Headquarters Country
Canada
Language
English
Primary Category
Business Services
Revenue Source
Subscriptions
Pricing Summary
Freemium model with a 'Free Forever' plan (1 user, 3-day commenting window) and tiered subscription plans: 'Solo' ($25/month), 'Studio' (starts at 5 users, $84/month), and 'Enterprise' (starts at 10 users, $383/month), offering increasing features and user capacities. Annual billing discounts are available. [1, 12, 13]
Value Proposition
Pastel is the fastest visual website feedback tool that helps web designers, developers, and agencies collect clear, actionable feedback on live websites and other digital assets, cutting review times in half and making collaboration effortless.
Content & Features
Content Freshness Clues
Blog with recent articles (e.g., 'Startup design hack', 'Adding a team account')Customer reviews mentioning recent positive experiences and ongoing updates [2]Website footer indicating current year copyright (e.g., '© 2025 Pastel Labs Inc.') [12, 14, 16]Mentions of new features and improvements in comparison articles [1, 5, 22]
Highlighted Features
Live website annotations and commenting [1, 7, 15]Support for diverse file types (websites, PDFs, images, videos, wireframes, mockups) [1, 15]Real-time collaboration and shared workspaces [1, 4, 7, 15]Guest feedback without account creation [1, 7, 15]Smart annotations capturing browser/screen metadata [7, 10, 22]Automatic updates to the latest website version [7]Comment on any page [7]Version history [4]Export comments to project management tools (Trello, Asana, Jira, Slack, Zapier) [1, 4, 7, 11, 12]Pause commenting on canvases [12, 15]Organize feedback with labels and project spaces [12]Private comments for team members [8, 12, 15]Responsive testing for different screen sizes [10, 12, 15]Edit copy in real-time [15]
Mentioned Integrations
Slack [1, 3, 4, 11, 12]Zapier [1, 3, 4, 11, 12]Trello [1, 3, 4, 7, 11, 12, 19]Monday.com [1, 3, 11, 12]Asana [1, 3, 4, 7, 11, 12, 19]Jira [1, 3, 4, 7, 11, 12, 19]API keys [1, 3]Webhooks [1, 3, 12]ClickUp [3, 11]GitHub [5, 11]WordPress [11, 14]Shopify [15]
Tone & Style
ProfessionalInformativeEfficientClearUser-friendlyCollaborative
Target Audience Insights
Target Category Focus
Business Services
Target Country
Global
Audience Expertise Level
General Public (for client feedback) to Intermediate/Expert (for professional users)
Job Type
Web Designers, Developers, Project Managers, Product Managers, Agencies, Freelancers, Clients/Stakeholders
Income Level
Mid to High (businesses, agencies, freelancers)
Geographic Focus
All
Brand Preference
Productivity and design tools
Device Type
All (web-based, responsive)
Interests
Web design, development, project management, team collaboration, visual feedback, digital asset review, efficiency
Target Age Range
All (working professionals)
Tech Skills
Mixed (Tech-savvy professionals and their non-tech-savvy clients)
Trust & Support Signals
Company Info Sections
About Us page ('Our story') [7, 12, 14, 16]Team Bios (founders/staff names, roles, LinkedIn/Twitter profiles) [16, 18]Mission Statement (implied in 'Our story') [16]Founded Year (2017) [18]Location (Toronto, Canada) [18]Status page [12, 14, 16]Terms of use [12, 14, 16]Privacy Policy [12, 14, 16]
Support Channels Mentioned
Email (hello@usepastel.com, support@usepastel.com) [8, 14, 19]Help Center [7, 8, 14, 19]Live Chat (implied by 'chat in the bottom right of the page') [8]
Trust Signals Present
Customer testimonials and reviews [2, 15]Mentions of integration with popular project management tools [1, 4, 11, 12]Clear pricing structure with different plans [1, 12, 13]Detailed feature list with explanations [1, 4, 7, 15]Dedicated 'About us' and 'Our story' pages with team bios [16]Help Center and support channels [7, 8, 14]SOC 2 Report mentioned for Enterprise plans [12, 13]Professional and clean design (inferred from descriptions)
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