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Onfido, now part of Entrust, is an identity verification and fraud prevention company. Its platform verifies users' identities remotely by analysing government-issued ID documents and matching them to facial biometrics with liveness detection, using AI to detect forgeries, deepfakes and other fraud. Onfido Studio lets businesses orchestrate verification workflows combining document checks, database lookups, watchlist screening and more. Fintechs, banks, marketplaces and gig economy companies use Onfido to onboard users quickly and meet KYC requirements.
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Recent User Report Trends for Onfido
Aggregated reports in the last 48 hours.
No user reports about Onfido in the last 48 hours.
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What is Onfido's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Onfido
Recent issues reported by users from around the world.
No user reports for Onfido in the last 30 days.
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Performance Insights
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About Onfido & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A compliance-driven enterprise B2B site using a heavy stack of governance, ABM, and experimentation tools to convert high-intent enterprise visitors while satisfying stringent trust requirements.
What stands out
- The duplication of Monsido and Siteimprove suggests a strong, belt-and-braces commitment to accessibility and site governance.
- 6sense + Eloqua + Qualified forms an ABM funnel that identifies, engages and converts target accounts in real time.
- Drupal's presence signals durability and a developer-centric CMS that can be heavily customised for identity products.
- The coexistence of jQuery Migrate and lit-html hints at a legacy front end being incrementally rebuilt with modern components.
Technologies onfido.com uses
- YouTube — Embeds product and customer videos to explain identity verification and build trust.
- Qualified — Triggers sales chat for high-intent site visitors, generating qualified meetings directly from marketing.
- Linkedin Insight Tag — LinkedIn conversion tracking for measuring B2B ad performance and retargeting.
- Isotope — Adds filtering layouts for resource hubs and customer stories, enabling polished content discovery.
- jQuery — Legacy JavaScript library used in many CMS modules.
- VWO — A/B testing and experimentation to optimise landing pages for conversion and lead capture.
- core-js — Polyfills for modern JavaScript APIs in older browsers.
- 6sense — ABM platform identifies and prioritises accounts exhibiting buying intent for targeted outreach.
- Microsoft Advertising — Bing search ads to extend PPC reach to business users outside Google's ecosystem.
- Siteimprove — Further governance and accessibility tracking, overlapping with Monsido but with different diagnostics.
- Google Analytics — Standard behavioural analytics for traffic and conversion reporting.
- Monsido — Accessibility, SEO and compliance monitoring to meet regulatory standards and maintain enterprise client trust.
- Google Tag Manager — Central tag management for loading marketing and analytics scripts.
- Linkedin Ads — B2B demand generation on LinkedIn to target fraud, ops and compliance decision makers.
- Sentry — JavaScript error tracking to monitor production frontend issues and improve site reliability.
- Cloudflare Bot Management — Detects and mitigates automated attacks, protecting the verification submission process.
- Cloudflare Browser Insights — Real-user performance metrics from Cloudflare, aiding continuous speed and UX optimisation.
- Varnish — Caches Drupal pages at origin to handle bursty traffic and improve time-to-first-byte.
- Modernizr — Client-side feature detection ensuring UI works across legacy browsers used by large enterprises.
- Eloqua — Oracle marketing automation powering lead nurturing and lifecycle programs for a B2B subscription model.
- lit-html — Modern reactive HTML templating for interactive widgets without heavy front-end frameworks.
- Cloudflare — CDN and security proxy delivering global edge caching and DDoS protection.
- AddToAny — Hosts social share buttons so prospects can easily share verification content and press releases.
- Osano — Manages cookie consent and privacy compliance, crucial for global identity data regulations.
- jQuery Migrate — Compatibility layer for older jQuery code as the site modernises; a sign of maintained legacy.
- Drupal — Enterprise CMS that balances customisation with security; selected for mission-critical web infrastructure.
- PHP — Server-side scripting language that Drupal is built on.
- Open Graph — Rich link previews for social sharing etiquette.
- HSTS — HTTP Strict Transport Security enforcing HTTPS.
How these technologies work together
- Drupal requires PHP — Drupal is a PHP application and cannot run without PHP on the server.
- Cloudflare requires Cloudflare Bot Management — Bot management is a Cloudflare feature that operates via its reverse proxy.
- Linkedin Ads requires Linkedin Insight Tag — Insight tag conversion tracking is required for LinkedIn Ads campaign optimisation.
- jQuery requires jQuery Migrate — jQuery Migrate lets old jQuery code keep functioning with updated jQuery versions.
- Google Analytics requires Google Tag Manager — GTM deploys GA to track pageviews and events; GA relies on GTM for flexible tag delivery.
- Cloudflare requires Cloudflare Browser Insights — Browser Insights is a Cloudflare-provided metric service on its edge.
- 6sense works alongside Qualified — 6sense signals buyer intent; Qualified targets that account with live chat and booking.
- 6sense integrates with Eloqua — 6sense highlights target accounts; Eloqua executes automated campaigns towards those accounts.
- Drupal integrates with Varnish — Varnish caches Drupal's dynamic output, serving anonymous users faster.
- Monsido overlaps with Siteimprove — Both track accessibility and web governance, with overlapping dashboards and alerts.
- lit-html works alongside Sentry — Sentry reports runtime errors from lit-html rendered front-end widgets.
- Cloudflare works alongside Varnish — Cloudflare caches at edge while Varnish caches at origin, forming multi-layer performance.
- Linkedin Ads works alongside Microsoft Advertising — Both Microsoft ad platforms can be run together for broader B2B search and social reach.
- Google Tag Manager integrates with VWO — VWO tag can be loaded via GTM, enabling easy experiment deployment.
- core-js works alongside Modernizr — Modernizr tests capability; core-js applies polyfills where missing.
- Drupal works alongside Isotope — Isotope's filtering and animated layout organise Drupal content hubs, improving resource discovery.
- lit-html works alongside Modernizr — lit-html serves modern browsers; modernizr detects gaps to conditionally load polyfills.
- Open Graph works alongside YouTube — Open Graph video meta tags enable rich YouTube previews when shared.
- Drupal integrates with Monsido — Monsido crawls Drupal-rendered pages for accessibility and SEO issues.
- Monsido works alongside Osano — Monsido assures accessibility while Osano handles consent, covering two key compliance areas.
- AddToAny works alongside Open Graph — Open Graph provides preview metadata; AddToAny renders share buttons that display those previews.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain onfido.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2013
onfido.com has been a registered domain since February 2013 — 13 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until February 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Onfido not working
Onfido checks identity documents and faces for businesses that need to verify people, for example when they open an account. Find your symptom below. Most problems come from the camera, the lighting, a document that is not clear, a sign-in, or the platform itself. Only use the verification link you were sent, and never share identity documents by email or chat.
Jump to what you are seeing
Website Down
The Onfido website does not load for you.
- Open the page in a private window and on another network.
- Check status.onfido.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Verification Failed
A verification is refused, or it ends without a result.
- Try again in good light, with the document flat and fully in view, and your face clearly visible.
- Check the name and date of birth on the document match the details you entered.
- If it is still refused, contact the business that asked you to verify, and ask what other option they offer.
API Error
A business's integration cannot reach the Onfido API.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right environment.
- Retry with a growing delay, and check status.onfido.com if several calls fail together.
Document Upload Error
A document photo will not upload, or it is rejected.
- Check the photo is sharp, not cropped, and in a supported file type.
- Use good light, and avoid glare on the document.
- Upload again only through the official link you were sent.
Dashboard Login
A business user cannot sign in to the Onfido dashboard.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the sign-in route your company set up.
- Ask your administrator to confirm your user still has access.
Slow Processing
A check takes a long time to finish.
- Check your connection, and try again on a stable network.
- Check status.onfido.com, and wait a few minutes before you retry.
- If it stays slow, the business can send the reference and the time to Onfido support.
Still not working?
Contact the business that asked you to verify first, since they can see your check and offer other options. For a platform-wide problem, contact Onfido support through the help option on the Onfido website. Have the business name, the check reference if you were given one, the device and browser, the exact error text, and the time with your time zone. Never send identity documents, ID numbers or face photos in a support message. Live incident updates are on status.onfido.com.
Most verification problems come from the camera, the lighting or a document photo, and they usually clear once that one step is retried. The status page shows live incidents, so you can see whether the problem is on Onfido's side.
Frequently asked questions about Onfido
Is Onfido down right now?
No. Based on the latest status data on this page, Onfido (onfido.com) is up and running normally. The most recent incident, "Problems completing Identity Reports in the UK", was resolved (last update Oct 29, 2026).
What should I do if Onfido is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for onfido.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Onfido incident?
The most recent incident on record is "Problems completing Identity Reports in the UK", last updated on Oct 29, 2026. It has been resolved.
How many people reported problems with Onfido recently?
No user reports about Onfido were submitted in the last 48 hours.
How do I report a problem with Onfido?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Onfido status page?
The official status page for Onfido is status.onfido.com.
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