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Signicat down?
Signicat is a Norwegian digital identity company that provides identity verification, authentication and electronic signing solutions across Europe. Its platform connects businesses to dozens of national electronic IDs such as BankID, itsme and MitID, as well as document and biometric verification, AML screening and fraud prevention tools. Signicat also offers electronic signatures and seals compliant with eIDAS. Banks, insurers, fintechs and public sector organisations use Signicat to onboard customers, authenticate users and sign agreements securely.
I have a problem with Signicat
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Signicat
Aggregated reports in the last 48 hours.
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User Reports for Signicat
Recent issues reported by users from around the world.
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How to fix Signicat not working
Signicat provides digital identity, login and electronic signing services. Organisations use it to verify people, let users sign in securely, and send documents for electronic signature. Find your symptom below. Most problems come from a sign-in, an identity check that did not pass, a signing link, or the platform itself. Never share identity documents or personal numbers in a support message.
Jump to what you are seeing
Website
The Signicat website does not load for you.
- Open the page in a private window and on another network.
- Check status.signicat.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login
Sign-in through the identity service is refused.
- Check you are using the correct identity method and the same account you registered with.
- Try a private window, and allow pop-ups from the sign-in page.
- Check status.signicat.com, and try again once the page loads.
Electronic Signing
A document cannot be signed, or the signing link fails.
- Check the signing link has not expired, and send a new one if needed.
- Check the signer's browser is up to date and allows the signing page.
- Check status.signicat.com, and report the document reference and the time.
Still not working?
Contact your organisation's Signicat administrator first, since they manage the service and its settings. For a platform-wide problem, contact Signicat support through the help option on its website. Have your organisation name, the document or session reference, the exact error text, and the time with your time zone. Never send identity documents, national ID numbers or passwords in a support message. Live incident updates are on status.signicat.com.
Most identity and signing problems come from an expired link, a browser setting or a sign-in method, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Signicat's side.
Frequently asked questions about Signicat
Is Signicat down right now?
We cannot confirm an outage for Signicat (signicat.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Signicat is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for signicat.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Signicat?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Signicat status page?
The official status page for Signicat is status.signicat.com.
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