Incident History for Onfido

The incident affecting UK Identity Reports is resolved; the fix solved the underlying error and checks are no longer failing.

The fix for UK Identity Reports worked and erroring checks have stopped; affected checks will be reprocessed automatically while monitoring continues.

The cause of UK Identity Report errors has been identified as a third-party data provider issue and is being addressed.

We are investigating reports of problems completing Identity Reports in the UK, where some checks may take longer or return errors.

The UK eVisa incident is resolved and services are operational again after delayed reports and tasks.

Provider services have been restored and UK eVisa tasks are completing again, with the incident now under monitoring.

UK eVisa reports and tasks are delayed due to a provider outage, and the incident has been identified.

The provider issue causing delays on reports is resolved and services are operational again.

Errors have stopped and services are being monitored to confirm a return to normal.

Provider's major global vendor incident remains unresolved, affecting Identity Enhanced in Europe and USA while services await resumption.

Provider issue remains unresolved; services are ready to resume once the provider resolves it, with Identity Enhanced affected in Europe and USA.

The incident affecting Identity Reports in the UK jurisdiction has been resolved.

We are continuing to monitor for any further issues with degraded Identity Reports in the UK jurisdiction.

A fix has been implemented for degraded Identity Reports in the UK jurisdiction and we are monitoring the results.

The issue affecting Identity Reports in the UK jurisdiction has been identified and a workaround applied.

Third-party provider is back online and previously stuck checks have now been processed.

Third-party provider appears back online and checks are processing; the situation is being monitored.

The UK EVisa Government Service is down and work on a fix is continuing.