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Checkmate is a restaurant technology company that integrates third-party ordering and delivery platforms directly into restaurants' point-of-sale systems. Orders from DoorDash, Uber Eats, Grubhub and other marketplaces flow automatically into the POS, eliminating tablet clutter and manual re-entry. Checkmate also provides branded online ordering, kiosks, catering ordering, voice AI ordering, and centralised menu management across channels. Restaurant brands and franchise groups use Checkmate to streamline off-premise operations, reduce errors and grow digital sales.
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Recent User Report Trends for Voice AI
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What is Voice AI's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Voice AI
Recent issues reported by users from around the world.
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Performance Insights
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About Voice AI & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A lean marketing-led B2B SaaS site built on Webflow with HubSpot CRM and Zendesk support, optimized by Cloudflare.
What stands out
- No signature technologies indicates a standard, low-risk marketing stack rather than product-specific infrastructure.
- Webflow plus HubSpot suggests a marketing team that values agility and lead generation over custom development.
- Zendesk signals post-sale customer support infrastructure, consistent with a restaurant-focused SaaS business.
- Cloudflare and HTTP/3 reveal a deliberate focus on global performance and security for a business services audience.
Technologies itsacheckmate.com uses
- Google Font API — Loads web fonts for consistent typography.
- jsDelivr — Open-source CDN serves JavaScript libraries quickly, reducing load on origin and improving reliability.
- Cloudflare — Provides CDN, security, and performance at the edge.
- Zendesk — Support desk for restaurant clients, signaling a B2B SaaS with onboarding and ticket-driven customer service.
- HubSpot Analytics — Tracks visitor sessions and page views to feed lead scoring and campaign reporting inside HubSpot.
- Webflow — Visual website builder lets marketing publish and iterate landing pages without engineering resources.
- HSTS — Forces HTTPS connections to protect data.
- Goober — Tiny CSS-in-JS library used in custom embedded components, indicating some bespoke front-end development.
- Open Graph — Controls link previews on social platforms.
- HubSpot — CRM and marketing automation captures restaurant leads, manages outreach, and nurtures sales pipeline.
- Google Tag Manager — Manages marketing and analytics tags without code deployments.
- HTTP/3 — Enables faster, modern HTTP/3 transport for visitors.
- jQuery — Powers legacy interactive elements and simplifies DOM manipulation.
- Priority Hints — Uses fetchpriority to optimize critical resource loading.
How these technologies work together
- HubSpot requires HubSpot Analytics — HubSpot Analytics is native to the HubSpot platform, so tracking data lives where leads are managed.
- Cloudflare requires HSTS — Cloudflare serves the HSTS header, ensuring browsers always connect over encrypted HTTPS.
- Cloudflare requires HTTP/3 — Cloudflare enables HTTP/3 for the site, improving connection speed and reliability for visitors.
- HubSpot integrates with Webflow — Webflow forms and CTAs feed HubSpot, connecting the marketing site directly to sales and lead nurturing.
- Google Tag Manager integrates with HubSpot Analytics — GTM deploys the HubSpot tracking script, letting marketing manage analytics without editing site code.
- Open Graph integrates with Webflow — Webflow's page settings generate Open Graph tags, controlling how links appear on social media.
- Google Font API integrates with Webflow — Webflow sites commonly use Google Fonts for consistent, fast-loading typography.
- HubSpot integrates with Zendesk — Zendesk tickets can sync with HubSpot CRM, giving support context on restaurant customer relationships.
- jsDelivr integrates with Webflow — Webflow custom code loads JavaScript libraries from jsDelivr, improving page speed and cacheability.
- HubSpot Analytics integrates with Webflow — HubSpot tracking code embeds in Webflow pages to capture visitor behavior for campaign attribution.
- Goober integrates with jsDelivr — goober is likely served by jsDelivr, ensuring fast, versioned delivery of this small styling library.
- Cloudflare integrates with Webflow — Cloudflare proxies and caches the Webflow origin, adding security and global performance.
- Goober integrates with Webflow — goober handles CSS-in-JS for bespoke embedded components, keeping styles isolated within Webflow layouts.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain itsacheckmate.com.
Domain name active since 2015
itsacheckmate.com has been a registered domain since November 2015 — 10 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare London, LLC
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Voice AI not working
Checkmate is a restaurant technology company. It sends orders from delivery platforms and online ordering straight into a restaurant's point-of-sale system, and it offers branded online ordering, kiosks and voice AI ordering. Restaurant staff and franchise teams use it. Find your symptom below. Most problems come from a sign-in, a device or network at the restaurant, a menu that is not synced, or the platform itself. If orders stop arriving during service, use your usual manual order process.
Jump to what you are seeing
Website
The Checkmate website does not load for you.
- Open the page in a private window and on another network.
- Check status.itsacheckmate.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
App Ordering
The ordering app will not open, sign in, or place orders.
- Update the app, then restart the device.
- Check the device is connected to the restaurant's network, and not one that blocks the service.
- Check status.itsacheckmate.com, and check an order is not already in the point-of-sale before you enter it again.
Voice AI
The voice ordering assistant does not answer, or it takes an order incorrectly.
- Check the phone number is connected and forwarded to the voice service.
- Check the menu items and options are up to date, since the assistant can only take items it knows.
- Make a test call. Take any order that goes wrong by hand, and send the call time to your provider.
Still not working?
If it still does not work, contact your Checkmate administrator or account contact first. For a platform-wide problem, contact Checkmate support through the help option in the dashboard or on the Checkmate website. Have your restaurant name, the device or integration, the order reference, the exact error text, and the time with your time zone. Never send payment card details or customers' personal details in a support message. Live incident updates are on status.itsacheckmate.com.
Most ordering problems come from a device connection, a menu sync or a call forward, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Checkmate's side.
Frequently asked questions about Voice AI
Is Voice AI down right now?
No. Based on the latest status data on this page, Voice AI (itsacheckmate.com) is up and running normally. The most recent incident, "Checkmate Platform Performance Degradation", was resolved (last update Aug 31, 2026).
What should I do if Voice AI is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for itsacheckmate.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Voice AI incident?
The most recent incident on record is "Checkmate Platform Performance Degradation", last updated on Aug 31, 2026. It has been resolved.
How many people reported problems with Voice AI recently?
No user reports about Voice AI were submitted in the last 48 hours.
How do I report a problem with Voice AI?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Voice AI status page?
The official status page for Voice AI is status.itsacheckmate.com.
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