Incident History for Voice AI
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 7 loadedCheckmate scheduled maintenance completed
Completed
Affected Components
Completed
on Oct 28, 2026
The scheduled maintenance for Checkmate Menu Management and Direct Ordering services has been completed.
Scheduled maintenance in progress for Checkmate services
Under Maintenance
Affected Components
Under Maintenance
on Oct 28, 2026
Scheduled maintenance is currently in progress for Checkmate Menu Management and Direct Ordering components, with updates to follow.
Scheduled For
Oct 28, 2026, 7:00 AM UTC
Scheduled
on Oct 28, 2026
Scheduled maintenance begins in 60 minutes, affecting Menu Management, Direct Ordering UI and Customer Sites, and Direct Ordering API.
Scheduled For
Oct 28, 2026, 7:00 AM UTC
Scheduled
on Oct 26, 2026
Planned maintenance on October 28, 2026 from 3:00 to 4:00 AM EST will briefly interrupt POS-backend and downstream Direct Ordering services.
Scheduled For
Oct 28, 2026, 7:00 AM UTC to Oct 28, 2026, 8:00 AM UTC
Scheduled maintenance for Checkmate POS-backend and Direct Ordering
Completed
Affected Components
Completed
on Oct 27, 2026
The scheduled maintenance for Checkmate POS-backend and Direct Ordering services has been completed.
Scheduled maintenance for Checkmate POS-backend and Direct Ordering
Under Maintenance
Affected Components
Under Maintenance
on Oct 27, 2026
Scheduled maintenance is currently in progress, briefly interrupting Checkmate Menu Management and Direct Ordering services.
Scheduled For
Oct 27, 2026, 7:00 AM UTC
Scheduled
on Oct 27, 2026
Scheduled maintenance begins in 60 minutes, briefly interrupting Checkmate Menu Management and Direct Ordering services.
Scheduled For
Oct 27, 2026, 7:00 AM UTC
Scheduled
on Oct 23, 2026
Planned maintenance on October 27, 2026, 3:00–4:00 AM EST will briefly interrupt Checkmate Services, Direct Ordering UI, and API.
Scheduled For
Oct 27, 2026, 7:00 AM UTC to Oct 27, 2026, 8:00 AM UTC
Checkmate Platform Performance Degradation
Resolved
Affected Components
Resolved
on Aug 31, 2026
The incident has been resolved with no impact to order processing or menu import.
Monitoring
on Aug 31, 2026
We have identified system slowness impacting menu imports and are monitoring the situation while engineering works to resolve it.
Investigating
on Aug 31, 2026
We are investigating performance degradation issues on backend order processing software for some ordering platforms.
Checkmate Platform Intermittent Interruption Resolved
Resolved
Affected Components
Resolved
on Aug 27, 2026
The intermittent processing interruption has been resolved and order processing is fully operational.
Resolved
on Aug 27, 2026
The intermittent processing interruption has been resolved; third-party order processing is functioning smoothly and the team is monitoring the system closely.
Investigating
on Aug 27, 2026
We are investigating an intermittent interruption in order processing, affecting Checkmate Services and Direct Ordering.
Checkmate Platform Intermittent Interruption
Resolved
Affected Components
Resolved
on Aug 3, 2026
The intermittent order processing interruption has been resolved and order processing is functioning smoothly.
Investigating
on Aug 3, 2026
We are investigating an intermittent interruption in order processing. Manual processing may be needed for orders not integrated into the POS.