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Bureau is an identity decisioning and fraud prevention platform founded in India. It helps banks, fintechs, e-commerce companies and gaming platforms verify users and detect fraud by analysing identity, device, behavioral, phone, email and alternative data signals through a single platform. Bureau offers customer onboarding with KYC and KYB checks, account takeover protection, mule account detection, and continuous risk monitoring with a no-code workflow builder. Businesses use Bureau to reduce fraud while keeping onboarding smooth.
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Recent User Report Trends for Bureau
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What is Bureau's current status?
Bureau is Investigating an Issue
Current status: Investigating
Open incidents
1Incident history: past 7 days
times in UTCYesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Bureau
Recent issues reported by users from around the world.
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About Bureau & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A design-first Framer marketing site bolted onto a serious paid-media and HubSpot demand engine, selling security software with consumer-grade polish.
What stands out
- The stack is split in two: a modern Framer/React front end for brand credibility, and a legacy jQuery plugin carried along inside it.
- Heavy investment in measurement (Floodlight, Google Ads conversion tracking, Clarity, HubSpot, GA) shows a growth team optimising paid pipeline rather than a pure product-led motion.
- Framer as the site builder signals marketing autonomy and fast iteration, but limits deep SEO and technical control for a compliance product.
- Presence of both Facebook Pixel and LinkedIn Insight Tag suggests experimentation, with LinkedIn the more natural fit for a US B2B compliance audience.
Technologies bureau.id uses
- Facebook Pixel — Social retargeting, thin value for a B2B compliance audience.
- Linkedin Insight Tag — B2B retargeting against compliance and fraud-prevention buyers.
- React — Powers the interactive components of the marketing site.
- jQuery — Legacy dependency still backing older widgets.
- Framer Motion — Scroll and load animations give a security product the polish enterprise buyers expect from a design-led vendor.
- core-js — Cross-browser JavaScript polyfills.
- HubSpot Chat — Live chat converts anonymous visitors into demo requests directly inside the CRM pipeline.
- Google Analytics — Baseline traffic and funnel measurement.
- cdnjs — Public CDN serving jQuery and misc libraries, a hand-assembled layer around the Framer site.
- Lenis — Smooth-scroll library that keeps scroll-driven animation fluid, typical of premium B2B launch sites.
- Google Tag Manager — Central container deploying all marketing and analytics tags.
- Slick — Legacy jQuery carousel still powering testimonial or logo sliders beside modern React code.
- Framer Sites — Marketing edits and ships pages on Framer, so content moves without engineering involvement.
- Google Ads Conversion Tracking — Ties paid clicks to demo signups, letting the growth team optimise cost per qualified lead.
- Cloudflare — CDN, DNS and edge protection in front of the site.
- Google Ads — Active paid search account bidding on high-intent KYC, compliance and fraud keywords.
- DoubleClick Floodlight — Floodlight tags measure display and video conversions, showing paid media beyond plain search ads.
- Microsoft Clarity — Free session recordings expose where prospects abandon the verification demo funnel.
- Goober — Framer's CSS-in-JS runtime, confirming pages were authored inside Framer rather than a bespoke React build.
- HubSpot — Runs CRM, forms and lifecycle email behind enterprise lead nurturing for a compliance product.
- HTTP/3 — Modern transport for faster global page loads.
- Google Font API — Typography served from Google's font CDN.
- Priority Hints — Preloads key resources for faster paint.
- HSTS — Forces HTTPS for a security-focused brand.
- Open Graph — Controls link previews when pages are shared.
How these technologies work together
- Google Ads requires Google Ads Conversion Tracking — The conversion tag is meaningless without the Google Ads account, together they close the paid search loop.
- HubSpot requires HubSpot Chat — The chat widget is HubSpot's, funnelling conversations straight into the CRM that owns the sales pipeline.
- Framer Motion runs on Framer Sites — Motion ships as part of the Framer runtime, so animation quality scales with the site builder itself.
- Google Ads Conversion Tracking integrates with HubSpot — Ad conversions feed the HubSpot pipeline, letting marketing attribute cost per demo and per closed deal.
- Google Analytics runs on Google Tag Manager — Analytics and every marketing pixel are served through Tag Manager, centralising measurement ownership.
- Framer Sites runs on Goober — Goober is Framer's bundled styling engine, only present because the marketing site is authored and hosted there.
- jQuery requires Slick — Slick is a jQuery plugin and cannot run without it, revealing a legacy component carried alongside the React stack.
- Cloudflare runs on HTTP/3 — Cloudflare serves the site over HTTP/3, selling speed as part of a trust and security narrative.
- DoubleClick Floodlight integrates with Google Ads — Floodlight extends Google's measurement beyond search into display and video, suggesting a broader media mix.
- Framer Motion works alongside Lenis — Lenis normalises scroll velocity so Framer's scroll-linked animations stay smooth across browsers and devices.
- Google Tag Manager runs on Microsoft Clarity — Clarity's recording script loads via Tag Manager, keeping the front end free of hardcoded vendor tags.
- Google Analytics overlaps with Microsoft Clarity — Clarity session replays and Analytics pageviews answer similar funnel questions, worth consolidating.
- cdnjs runs on jQuery — jQuery is loaded from cdnjs, indicating manually assembled scripts layered onto the managed Framer page.
- Goober requires React — Goober supplies the styled-component layer that Framer's generated React markup depends on to render visually.
- Facebook Pixel works alongside Linkedin Insight Tag — Both pixels build retargeting audiences, though LinkedIn carries the real B2B weight for this buyer.
- core-js requires React — Core-js polyfills let the React bundle run on older enterprise browsers still common in compliance teams.
- DoubleClick Floodlight integrates with Google Tag Manager — Tag Manager fires the Floodlight conversion pixel, which is how the growth team deploys campaign tracking.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain bureau.id.
Domain name active since 2019
bureau.id has been a registered domain since December 2019 — 6 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2032
The owner has kept this domain secured until December 2032.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Framer B.V
Served from professional infrastructure located in Netherlands.
Records last verified September 2026.
How to fix Bureau not working
Bureau is an identity and fraud prevention platform. Banks, fintechs and online businesses use it to verify users, check identities and detect fraud through an API and SDK. Find your symptom below. Most problems come from a sign-in, an API key or SDK set-up, a check that fails for a user, or the platform itself. A failed check is not always an error, so read the verification result before you change any setting.
Jump to what you are seeing
API Down
Calls to the Bureau API fail or time out.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key is for the right environment and has not been revoked.
- Retry with a growing delay, and check status.bureau.id if several calls fail together.
Website Down
The Bureau website does not load for you.
- Open the page in a private window and on another network.
- Check status.bureau.id for an active incident.
- If only your network is affected, ask IT to check the firewall.
Verification Failed
A user's identity check does not pass.
- Read the result reason, which shows which check did not pass.
- Ask the user to check their details are correct and their document is clear, then try again.
- Do not change the result by hand. Follow your organisation's review process for that user.
Login Failed
Sign-in to the Bureau dashboard is refused.
- If the message says the password is wrong, reset it through the official route and check spam.
- Check you are using the account that owns the integration.
- Try a private window to rule out an old session.
Slow Response
Checks take a long time to return a result.
- Check the connection and the request size.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.bureau.id.
SDK Error
The app's SDK fails to start, or it returns an error.
- Check the SDK version is supported, and that the app ID and environment are correct.
- Check the app has permission to use the device's camera, if the check needs it.
- Check status.bureau.id, and read the SDK's error log before you contact support.
Dashboard Error
The dashboard shows an error, or the results do not load.
- Reload in a private window, and try another browser.
- Check you have access to that workspace and its results.
- Check status.bureau.id, and report the page name and the time.
Still not working?
Contact your organisation's Bureau administrator or your compliance lead first, since they manage the integration and review decisions. For a platform-wide problem, contact Bureau support through the help option in the dashboard or on the Bureau website. Have your organisation name, the request or check reference, the exact error text, and the time with your time zone. Never send users' identity documents, personal details or API keys in a support message. Live incident updates are on status.bureau.id.
Most identity-check problems come from an API setting, a document that is unclear or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Bureau's side.
Frequently asked questions about Bureau
Is Bureau down right now?
Yes, there is a problem right now. Bureau (bureau.id) currently shows the status "Investigating Issue". Latest incident: "GSTIN Search from PAN API unavailable". The incident details and user reports on this page are updated as the situation changes.
What should I do if Bureau is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for bureau.id, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Bureau incident?
The most recent incident on record is "GSTIN Search from PAN API unavailable", last updated on Nov 1, 2026. It is still open - check the incident details at the top of this page.
How many people reported problems with Bureau recently?
No user reports about Bureau were submitted in the last 48 hours.
How do I report a problem with Bureau?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Bureau status page?
The official status page for Bureau is status.bureau.id.
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