Incident History for VTEX
A complete log of all past incidents, outages, and scheduled maintenance.
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Redis Infrastructure Maintenance - Payment Services
Under Maintenance
Affected Components
Under Maintenance
on Aug 12, 2025
Scheduled maintenance for Redis infrastructure supporting Payment services is planned for August 13, 2025, from 6:30 AM to 7:30 AM UTC. The maintenance aims to enhance performance and reliability with minimal expected impact. The affected components include various checkout services such as Order Placement, Shipping Calculation, Pricing Calculation, Payments Gateway, and Payment Connectors. The specialized Cloud Storage team will actively monitor all systems during the maintenance window.
Scheduled For
Aug 13, 2025, 6:30 AM UTC to Aug 13, 2025, 7:30 AM UTC
Update
on Aug 8, 2025
A new public write-up has been added to the incident *Increased errors in VTEX ID* on the VTEX status page. This update provides more details regarding the ongoing issue and can be viewed at the provided link.
Update
on Aug 8, 2025
A new public write-up has been added to the incident *Increased errors in VTEX ID* on the VTEX status page. This update provides more details regarding the ongoing issue.
Investigating
on Aug 7, 2025
We are currently monitoring an issue in our Logistics shipping service. A fix has already been implemented, and we observed increased 5xx errors in Checkout simulation flows from 18:33 to 18:46 UTC. The incident response team is monitoring to ensure normal platform behavior is fully restored. An update will be provided in the next 30 minutes, or sooner if more information becomes available.
Logistics - Resolved
Resolved
Affected Components
Resolved
on Aug 7, 2025
The incident in Logistics shipping service has been resolved. Between 18:33 and 18:46 UTC on August 7, 2025, some shoppers experienced issues placing orders and increased 5xx errors in Checkout simulation flows. This was caused by a bug introduced in a recent deployment to our Master Data service, which impacted the global sales flow for 13 minutes. The faulty deployment was identified and rolled back, fully mitigating the issue.
Increased errors in VTEX ID
Resolved
Affected Components
Resolved
on Aug 5, 2025
Merchants and shoppers faced issues logging in and placing orders due to an unintended infrastructure configuration change in VTEX ID.
Monitoring
on Aug 5, 2025
We are monitoring to ensure that the platform behaves normally after a fix was implemented for issues in VTEX ID.
Monitoring
on Aug 5, 2025
The fix for the issue in VTEX ID has been implemented. Shoppers should no longer be experiencing issues placing orders, and merchants should no longer be having trouble accessing their admin panel.
Identified
on Aug 5, 2025
We have identified the contributing factors of the issue in VTEX ID. Our incident response team estimates that the fix will be implemented in the next few minutes.
Investigating
on Aug 5, 2025
We are investigating reports of elevated API error rates and slow response times.
Pricing database maintenance
Resolved
Affected Components
Resolved
on Aug 4, 2025
We are investigating reports of elevated API error rates and slow response times.
Monitoring
on Aug 4, 2025
The fix for the issue in VTEX ID has been implemented, and we are monitoring to ensure normal behavior is fully reestablished.
Identified
on Aug 4, 2025
We have identified the contributing factors of the issue in VTEX ID. Our incident response team estimates that the fix will be implemented in the next few minutes.
Investigating
on Aug 4, 2025
We are investigating elevated errors in VTEX ID, the IAM service responsible for merchant and shopper login flows. Shoppers may experience issues placing orders, while merchants may encounter problems accessing their admin panel.
Scheduled
on Aug 1, 2025
Seller Register database maintenance scheduled on August 6, 2025 from 1:00 AM UTC to 3:00 AM UTC.
Scheduled For
Aug 6, 2025, 1:00 AM UTC to Aug 6, 2025, 3:00 AM UTC
Scheduled
on Aug 1, 2025
Maintenance scheduled for Admin Catalog Management services. Brief periods of increased delays and errors expected.
Scheduled For
Aug 5, 2025, 1:00 AM UTC to Aug 5, 2025, 3:00 AM UTC
Pricing database maintenance
Resolved
Affected Components
Resolved
on Jul 31, 2025
The pricing database maintenance has been completed, and all affected components are now operational.
Scheduled For
Jul 31, 2025, 1:00 AM UTC
Scheduled
on Jul 30, 2025
Scheduled maintenance for the Pricing database will cause brief interruptions in Checkout Pricing Calculation, Admin Catalog Management, and Admin Operations.
Scheduled For
Jul 31, 2025, 1:00 AM UTC to Aug 31, 2025, 3:00 AM UTC
Scheduled
on Jul 30, 2025
Scheduled maintenance for Pricing database will cause brief interruptions in Checkout Pricing Calculation, Admin Catalog Management, and Admin Operations.
Scheduled For
Aug 1, 2025, 1:00 AM UTC to Aug 1, 2025, 3:00 AM UTC