Redis Infrastructure Maintenance - Payment Services

Scheduled maintenance for Redis infrastructure supporting Payment services is planned for August 13, 2025, from 6:30 AM to 7:30 AM UTC. The maintenance aims to enhance performance and reliability with minimal expected impact. The affected components include various checkout services such as Order Placement, Shipping Calculation, Pricing Calculation, Payments Gateway, and Payment Connectors. The specialized Cloud Storage team will actively monitor all systems during the maintenance window.

A new public write-up has been added to the incident *Increased errors in VTEX ID* on the VTEX status page. This update provides more details regarding the ongoing issue and can be viewed at the provided link.

A new public write-up has been added to the incident *Increased errors in VTEX ID* on the VTEX status page. This update provides more details regarding the ongoing issue.

We are currently monitoring an issue in our Logistics shipping service. A fix has already been implemented, and we observed increased 5xx errors in Checkout simulation flows from 18:33 to 18:46 UTC. The incident response team is monitoring to ensure normal platform behavior is fully restored. An update will be provided in the next 30 minutes, or sooner if more information becomes available.