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DroneDeploy is a reality capture platform that turns data from drones, 360-degree cameras and ground robots into actionable insights. Users plan automated drone flights, capture imagery, and generate high-resolution maps, 3D models, orthomosaics and progress reports in the cloud. DroneDeploy supports construction progress tracking, site inspections, earthwork measurement, agriculture scouting, solar and energy asset inspections, and mining surveys. It integrates with tools like Procore and Autodesk. Companies use it to monitor projects remotely, reduce rework and improve safety.
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Recent User Report Trends for DroneDeploy
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What is DroneDeploy's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
User Reports for DroneDeploy
Recent issues reported by users from around the world.
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Performance Insights
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About DroneDeploy & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: An enterprise SaaS marketing stack built on Python, Segment-driven analytics, and consent-gated ad tracking.
What stands out
- Segment acts as the central data hub, connecting analytics, advertising, and marketing automation tools.
- PyScript is a rare choice, suggesting experimentation with browser-based Python for client-side data processing.
- Ketch consent management is deeply integrated with GTM and Floodlight, showing strong privacy compliance posture.
- ProfitWell indicates subscription metrics are actively tracked alongside product analytics.
Technologies dronedeploy.com uses
- Python — Powers backend services and data processing for DroneDeploy's drone imagery analysis platform, enabling scalable cloud processing.
- Facebook Pixel — Retargets visitors on Facebook and Instagram to support paid acquisition.
- Wistia — Hosts product videos and webinars with engagement analytics, supporting DroneDeploy's content marketing and onboarding.
- Tailwind CSS — Styles the marketing site and web app with utility classes for rapid, responsive UI development.
- Linkedin Insight Tag — Tracks LinkedIn ad conversions for B2B lead generation.
- jsDelivr — Serves JavaScript libraries from a fast global CDN, improving page load performance for the web app.
- Ketch — Manages consent for data privacy regulations, critical for an enterprise SaaS company handling customer data.
- Cloudflare — Provides CDN, security, and DDoS protection.
- jQuery — Simplifies DOM manipulation and AJAX calls.
- PyScript — Runs Python directly in the browser, possibly enabling client-side data processing or interactive demos for drone imagery.
- DoubleClick Floodlight — Measures paid search and display conversions for DroneDeploy's enterprise lead generation, revealing heavy investment in performance marketing.
- Profitwell — Tracks subscription metrics like MRR and churn, reflecting a data-driven approach to SaaS revenue optimization.
- Google Analytics — Measures website traffic and user behavior.
- Marketo — Automates email and lead nurturing campaigns for enterprise sales, aligning with DroneDeploy's B2B go-to-market strategy.
- Segment — Collects and routes user events to analytics, advertising, and marketing tools, enabling unified customer data across the stack.
- reCAPTCHA — Protects forms from spam and abuse.
- HSTS — Enforces secure HTTPS connections.
- Google Tag Manager — Manages marketing and analytics tags.
- Sentry — Captures frontend and backend errors in real time, ensuring reliability of the cloud drone platform.
How these technologies work together
- DoubleClick Floodlight requires Ketch — Floodlight ad tags depend on Ketch consent signals before tracking, aligning ad measurement with user privacy choices.
- Python integrates with Sentry — Python backend services report errors to Sentry, enabling real-time monitoring of image processing pipelines.
- Google Tag Manager integrates with Ketch — Ketch controls when GTM tags fire based on user consent, ensuring marketing scripts comply with privacy laws.
- DoubleClick Floodlight integrates with Google Tag Manager — Floodlight tags are deployed through GTM, streamlining ad conversion tracking alongside other tags.
- Google Analytics integrates with Segment — Segment routes normalized user events to Google Analytics, creating a single source of truth for web analytics.
- Profitwell integrates with Segment — Segment forwards subscription and billing events to ProfitWell, enabling real-time revenue and churn analytics.
- PyScript works alongside Python — Backend Python and browser-based PyScript share language, allowing code reuse for client-side data processing.
- Ketch integrates with Segment — Ketch passes consent preferences to Segment, so data collection respects opt-outs across downstream tools.
- Marketo integrates with Segment — Segment syncs identified leads and behavioral events to Marketo, triggering automated nurture campaigns.
- jQuery requires jsDelivr — jsDelivr serves jQuery, reducing origin load and speeding up DOM manipulation in the browser.
- jsDelivr integrates with Tailwind CSS — jsDelivr serves Tailwind CSS and other frontend assets, improving global load performance for DroneDeploy's UI.
- Linkedin Insight Tag integrates with Segment — Segment sends B2B lead events to LinkedIn Insight Tag, improving ad targeting and attribution.
- Cloudflare integrates with Python — Cloudflare sits in front of Python services, providing CDN caching and DDoS protection for the drone platform.
- Marketo integrates with Wistia — Wistia video engagement data syncs to Marketo, enabling targeted follow-up emails based on viewing behavior.
- DoubleClick Floodlight integrates with Segment — Segment sends conversion events to Floodlight, connecting product usage with ad campaign performance.
- PyScript integrates with Sentry — PyScript browser errors are captured by Sentry, helping developers debug client-side Python code.
- Marketo integrates with reCAPTCHA — reCAPTCHA filters spam on Marketo forms, improving lead quality for DroneDeploy's sales team.
- Cloudflare integrates with HSTS — Cloudflare enforces HSTS, ensuring all connections to DroneDeploy are securely upgraded to HTTPS.
- Facebook Pixel integrates with Segment — Segment fires Facebook Pixel events, syncing web activity with paid social campaigns.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain dronedeploy.com.
Domain name active since 2013
dronedeploy.com has been a registered domain since April 2013 — 13 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers and deletion, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until April 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified August 2026.
How to fix DroneDeploy not working
DroneDeploy turns data from drones, 360-degree cameras and ground robots into maps, models and reports in the cloud. This guide covers the software only. Always follow your local flight rules and your drone's own safety procedures. Find your symptom below. Most problems come from a sign-in, an upload, a processing job, or the platform itself.
Jump to what you are seeing
Website Down
The DroneDeploy website does not load for you.
- Open the page in a private window and on another network.
- Check status.dronedeploy.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Mobile App Down
The mobile app does not open, does not show your flights, or cannot start a flight plan.
- Close the app and open it again, and check the phone has a connection.
- Update the app from your app store.
- Check the app has location permission, since flight planning needs it.
- If the web version works but the app does not, report it with your phone model and app version.
Upload Failed
Images or flight data do not upload. Large files and slow connections are the usual reasons.
- Retry on a stable connection. Large image sets can take a long time over a weak network.
- Upload fewer images at a time, or send the data over a wired connection.
- Check the files are in a supported format and are not damaged.
- If one upload keeps failing, note the file name and send it to support.
Login Failed
Sign-in is refused. Check you are using the account your company set up.
- If the message says the password is wrong, reset it and check spam for the email.
- Check you are signed in to the company account that holds your projects.
- Try a private window to rule out an old session.
Map Not Loading
A map, model or orthomosaic does not show, or stays blank.
- Wait for processing to finish. A map can show as blank while it is still being built.
- Reload the page in a private window with extensions turned off.
- Try another browser, since some blockers stop map images from loading.
- If the map is blank for every project, check the status page and send the project name to support.
Processing Error
A map or model job fails. The processing log usually names the cause, such as a blurred image or too little overlap between photos.
- Open the job's log and read the first error.
- Check the images overlap enough and are not blurred, since weak images can stop processing.
- Check the flight was complete and the image set has no missing photos.
- Process a smaller set of images to test, then send the job ID and the error to support.
API Down
Calls to the DroneDeploy API fail or return an error.
- Check the status code. A 401 or 403 means the token or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API token has not been revoked or changed.
- Retry with a growing delay.
- Check status.dronedeploy.com if several calls fail together.
Still not working?
If it still does not work, contact DroneDeploy support through the help option in the app or on dronedeploy.com. Have your company name, the project or flight name, the job ID if there is one, the exact error text, and the time it started with your time zone. Live incident updates are on status.dronedeploy.com.
Most mapping problems come from a connection, an upload still in progress or an image set that needs a check, and they usually clear once that is done. The status page shows live platform incidents, so you can see whether the problem is on DroneDeploy's side.
Frequently asked questions about DroneDeploy
Is DroneDeploy down right now?
No. Based on the latest status data on this page, DroneDeploy (dronedeploy.com) is up and running normally. The most recent incident, "Failures in map creation, uploads, mobile Walks, and integrations", was resolved (last update Oct 28, 2026).
What should I do if DroneDeploy is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for dronedeploy.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent DroneDeploy incident?
The most recent incident on record is "Failures in map creation, uploads, mobile Walks, and integrations", last updated on Oct 28, 2026. It has been resolved.
How many people reported problems with DroneDeploy recently?
No user reports about DroneDeploy were submitted in the last 48 hours.
How do I report a problem with DroneDeploy?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official DroneDeploy status page?
The official status page for DroneDeploy is status.dronedeploy.com.
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