Incident History for DroneDeploy

The incident causing failures in map creation, uploads, mobile Walks, and integrations has been resolved after engineering adjustments.

Engineering has identified an issue causing failures in map creation, some uploads, viewing Walks on mobile, and integrations, and is working on remediation.

The DroneDeploy email delivery incident is resolved; a fix was implemented and missed emails are being resent.

Engineering has identified the cause of undelivered DroneDeploy emails and is working on a fix.

DroneDeploy emails, including map completion, exports, and password resets, are not being delivered while engineering investigates with highest priority.

The Dock Automation and telemetry issue is resolved after engineering rolled back a breaking change and activity returned to normal.

Engineering rolled back the breaking change and Dock Automation activity has returned to normal; monitoring continues to ensure ongoing stability.

Some users may experience Dock Automation issues or dropped telemetry; engineering has identified the cause and is working on a fix.

PPK processing failures caused by a third-party provider outage are resolved after the provider rolled back its API; affected maps are being reprocessed.

PPK processing is failing for some users because of a partial outage with a third-party provider.

Map processing delays resolved; upstream issue fixed and backlog cleared.

Map processing is delayed due to a cloud hosting provider issue; maps may take longer but are not expected to fail.

The overlay upload issue is resolved; affected overlays must be re-uploaded.

The issue causing overlay uploads to be stuck in 'Waiting for Upload and Alignment' status has been identified and a fix is being implemented.

Exterior overlay uploads are stuck in 'Waiting for Upload and Alignment' status; engineering team is investigating.

The dock media processing delay is resolved; a fix was applied and all affected maps were reprocessed.

A temporary fix is in place and affected maps are being reprocessed while the team monitors for full resolution.

The issue causing delays in dock media processing has been identified and the team is working on a resolution.

DroneDeploy is investigating delays in maps generated from dock drones affecting Dock Automation.

Dock connection issue resolved after patch and monitoring; no further impact expected.

DroneDeploy has identified the issue causing some docks to be offline and is working on restarting impacted Dock connections.

DroneDeploy is investigating reports of some customers' docks being offline.

The incident where some Dock drones were offline or unable to take off has been resolved. Engineering corrected the issue and no further impact is expected.

A fix has been implemented for Dock Automation issues and we are monitoring the results.

Engineering is taking steps to remediate the issue of some Docks appearing offline or drones unable to take off.

Some users report Docks offline or dock drones unable to take off. Engineering has identified the issue and is reviewing next steps.

Incident resolved. Safety AI report export failures between Aug 6 08:00 UTC and Aug 7 18:00 UTC have been fixed with no anticipated impact.

Safety AI reports are successfully completing; monitoring continues to ensure ongoing stability.

The issue with Safety AI report exports has been identified and a fix is being implemented.

Some users may be experiencing issues with Safety AI report exports. Engineering is investigating.