Incident History for The Access Group

DDCMS incident fully resolved after monitoring confirmed stable service with no further issues; normal service restored and incident closed.

A fix has been deployed for DDCMS and service is restored, with teams monitoring closely to confirm full resolution.

DDCMS is experiencing intermittent service degradation, causing slower response times or reduced performance for some customers while teams work to restore normal service.

The DDCMS direct debit API incident is fully resolved and normal service has been restored after monitoring completed with no further issues.

Access PaySuite resolved the underlying settlement file problem and resubmitted all previously failed files, though Lloyds merchants face a 24-hour settlement delay.

Access PaySuite has identified the settlement file failures and transaction rejections, with some settlements delayed by about 24 hours.

Access PaySuite is investigating settlement file failures and transaction rejections, with some settlements delayed by about 24 hours.

Access PaySuite remains unaffected by the PHP vulnerability; the Xero connector for DDCMS is temporarily closed for patching, disabling invoice updates and payment links.

Settlement files were merged and will be resubmitted, delaying processing by about 24 hours; incident resolved.

Worldpay GBP, Worldpay EUR, and Barclays settlement files failed to process and will be resubmitted tonight, delaying processing by about 24 hours.

Worldpay GBP, Worldpay EUR, and Barclays settlement files were merged with tonight's file and will be resubmitted, delaying processing about 24 hours.

Worldpay GBP, Worldpay EUR, and Barclays settlement files failed to process and will be merged with tonight's file, delaying processing about 24 hours.

The Call Secure+ (PCI-PAL) service degradation has been fully resolved and normal service restored after monitoring completed.

The Call Secure+ (PCI-PAL) issue has been resolved and the service restored, with teams monitoring the platform closely to confirm stability.

Call Secure+ (PCI-PAL) is experiencing intermittent service degradation; teams are investigating with the third-party provider to restore normal service.

The EVO Platform service degradation has been resolved and service remains stable after mitigation.

Mitigation measures restored EVO Platform service; teams are monitoring stability while root cause investigation continues.

Investigating elevated response times causing severe degradation across the EVO Platform and associated services.

Monitoring completed after fix deployment; transaction notifications in Advanced Payments are fully resolved and normal service restored.

Transaction notifications in Advanced Payments have been restored and are delivering as expected; engineers are monitoring the platform to confirm stability.

Access PaySuite continues investigating an issue preventing Advanced Payments transaction notifications from being sent back to merchants correctly.

Access PaySuite is investigating an issue causing Advanced Payments transaction notifications to not be sent back to merchants correctly.

Monitoring completed and normal service restored for Secure Card Portal, Internet Payments and Touchtone after third-party network provider issue; incident now closed.

Monitoring completed and the incident affecting Advanced Payments authorisations and the MI Portal is fully resolved with normal service restored.

Service degradation affecting Secure Card Portal, Internet Payments and Touchtone is resolved; services remain stable and are being monitored.

Issues affecting Advanced Payments and MI Portal are resolved; platform is being monitored closely for stability.

Monitoring completed after fix deployment; service remained stable and the incident is now fully resolved.

Service restored after remediation; teams are monitoring the platform closely to confirm the issue is fully resolved.

Technical teams have identified a high-priority incident causing slower response times across payment processing services and are working to restore normal service.

We are investigating intermittent service degradation affecting Secure Card Portal and Internet Payments, causing slower response times for some customers.