Status updated
The Access Group
The Access Group is a UK-based provider of business management software for mid-sized organisations and nonprofits. Its Access Evo platform covers finance and accounting, HR and payroll, recruitment, learning, supply chain, CRM, and industry-specific solutions for health and social care, hospitality, education, charities, recruitment agencies, and professional services. Access has grown through many acquisitions and serves customers in the UK, Europe, Asia Pacific and beyond, helping organisations work more efficiently.
I have a problem with The Access Group
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for The Access Group
Aggregated reports in the last 48 hours.
What is The Access Group's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for The Access Group
Recent issues reported by users from around the world.
No user reports for The Access Group in the last 30 days.
Experiencing an issue? Add your report:
Stop refreshing this page
We'll email you the moment The Access Group goes down — and again when it's back.
How to fix The Access Group not working
The Access Group provides business software for HR, payroll, finance and customer management. Organisations use its products for payroll runs, support portals and mobile access for their staff. Find your symptom below. Most problems come from a sign-in, a payroll or setting detail, a mobile app setting, or the platform itself. Check the payroll data before you run it again, so staff are not paid twice.
Jump to what you are seeing
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the account your organisation set up.
- Try a private window to rule out an old session.
Website Down
The website does not load for you.
- Open the page in a private window and on another network.
- Check paysuite.theaccessgroup-status.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
System Slow
The system is slow to respond.
- Narrow the list or the period you are working with.
- Try again at a quieter time of day.
- If it is slow for everyone, check paysuite.theaccessgroup-status.com.
Payroll Issues
A payroll run shows an error, or a pay detail is wrong.
- Read the error on the run, which usually names the employee or the step.
- Check the pay details for that employee are complete.
- Do not run the payroll again until you know the state of the first run, and report the run reference to your payroll lead.
Mobile App
The mobile app will not open, sign in, or show records.
- Update the app from your app store, and restart your phone.
- Check your connection, and try switching between Wi-Fi and mobile data.
- Sign out and back in.
API Error
Calls to the API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and has the right permissions.
- Retry with a growing delay, and check paysuite.theaccessgroup-status.com if several calls fail together.
Support Portal
The support portal does not load, or a case cannot be opened.
- Reload in a private window, and try another browser.
- Check your organisation has access to the portal, and try again later.
- Check paysuite.theaccessgroup-status.com, and contact your account contact by phone if the portal stays down.
Still not working?
Contact your organisation's Access Group administrator or your payroll lead first, since they manage accounts, payroll and access. For a platform-wide problem, contact The Access Group support through the help option in the product or on its website. Have your organisation name, the run or record reference, the exact error text, and the time with your time zone. Never send employees' personal, pay or bank details in a support message. Live incident updates are on paysuite.theaccessgroup-status.com.
Most business-software problems come from a sign-in, a setting detail or a mobile app update, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on The Access Group's side.
Frequently asked questions about The Access Group
Is The Access Group down right now?
No. Based on the latest status data on this page, The Access Group (theaccessgroup.com) is up and running normally. The most recent incident, "Settlement processing delay affecting acquirers", was resolved (last update Oct 23, 2026).
What should I do if The Access Group is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for theaccessgroup.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent The Access Group incident?
The most recent incident on record is "Settlement processing delay affecting acquirers", last updated on Oct 23, 2026. It has been resolved.
How do I report a problem with The Access Group?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official The Access Group status page?
The official status page for The Access Group is paysuite.theaccessgroup-status.com.
Advanced Domain Info Unavailable
We couldn't load advanced domain and security information for theaccessgroup.com at this time. Please try again later.