Scheduled

Last updated: October 2, 2026 at 11:15 AM UTC

Automatically closed — no further updates were published for this incident.

Planned SSL Certificate Update for PaySuite Production

Affected Components

DDCMSIncome ManagementInternet PaymentsPaye.netPayment Engine Components (Various) - ProductionSecure Card PortalTouchtone

Updates

Scheduled

October 2, 2026 at 11:15 AM UTC

PaySuite production release rescheduled to Monday 5 October at 6:00am for bank scheme compliance updates.

Scheduled For

Oct 5, 2026, 5:00 AM UTC to Oct 5, 2026, 6:00 AM UTC

Scheduled

October 2, 2026 at 10:11 AM UTC

A planned SSL certificate update will be applied to PaySuite production systems on 06/10/2026, with no expected service impact.

Scheduled For

Oct 5, 2026, 5:00 AM UTC to Oct 5, 2026, 6:00 AM UTC

Scheduled

October 2, 2026 at 07:18 AM UTC

A planned SSL certificate update will be applied to PaySuite production systems on 06/10/2026, with no expected service impact.

Scheduled For

Oct 6, 2026, 5:00 AM UTC to Oct 6, 2026, 5:30 AM UTC

Identified

October 1, 2026 at 12:41 PM UTC

Nationwide continues work on a fix for erroneous AUDDIS Code I rejections and mis-migrated mandates, with remediation scheduled for 06/10/2026.