Identified
Last updated: September 18, 2026 at 02:15 PM UTC
Automatically closed — no further updates were published for this incident.
Incorrect AUDDIS Code "I" Rejections Affecting Certain Nationwide Accounts
Affected Components
DDCMSMy Access Portal
Updates
Identified
September 18, 2026 at 02:15 PM UTC
Nationwide disabled the process generating further incorrect Code I notifications and is preparing Code R remediation; validation continues.
Identified
September 17, 2026 at 02:13 PM UTC
Nationwide issued all Code R notifications; Access PaySuite is validating that impacted Direct Debit Instructions were correctly reinstated.
Monitoring
September 16, 2026 at 02:23 PM UTC
The issue affecting access to the My Access Portal has been resolved and service is back to normal.