Incident History for Tamara

OTP delivery and app login issues are fully resolved; all services are operating normally and monitoring continues.

Checkout and down payments have fully recovered; app login OTP delays and in-store purchases remain affected while engineering works to restore login.

OTP-requiring customers face login delays blocking down payments; issue unresolved as engineering teams work to restore service.

Down payments are failing for customers; teams are investigating and working to restore service as quickly as possible.

Down payments are failing for customers; teams are investigating and working to restore service as quickly as possible.

Repayment and early-settlement payment visibility issue resolved; payments reflect correctly and early settlement is re-enabled.

Some repayments and early-settlement payments are charged but not reflected in the app; early settlement is temporarily disabled while the team investigates.

Re-Payment and Early Settlement Delays incident has been opened and is under investigation.

Instalment payment plans are resolved; customers can again view and select 2, 3 and 4-instalment options at checkout.

The issue affecting instalment payment plan options has been identified and teams are working to restore them.

Instalment Payment Plans are temporarily unavailable; the incident has been opened and is under investigation.

The scheduled maintenance for application downtime has been resolved as of September 02, 2026 at 07:54 AM UTC.

The scheduled maintenance for application downtime has been cancelled.

Scheduled maintenance for application downtime will start on September 10, 2026 at 02:30AM UTC.

The increased latency in the payment journey across UAE and KSA has been resolved, and app performance has returned to normal.

Increased latency in the payment journey across UAE and KSA is being investigated; customers may experience delays after entering OTP.

An incident has been opened for increased latency during the payment journey.

The issue impacting checkout success rates in KSA and UAE has been resolved. Services are operating normally and being monitored.

The issue impacting checkout success rates in KSA and UAE has been resolved. Services have recovered and are operating normally.

The issue impacting checkout success rates in KSA and UAE has been resolved. Services have recovered and are operating normally.

We are investigating an issue impacting checkout success rates in KSA and UAE, where customers may encounter errors after OTP verification.

An incident has been opened for order_event_recorded query deviation affecting order success rate.