Incident History for Talkwalker

Meta has resolved the disruption affecting the Meta API which may have impacted Hootsuite tools using Meta services like Facebook and Instagram. This situation occurred on August 14 between the times 2am PST - 9am PST. Users may have experienced difficulties in sending messages in Inbox from Facebook and Instagram, difficulties when publishing content to Facebook and Instagram, and Facebook or Instagram disconnecting in Hootsuite. As next steps, users are advised to reconnect their Facebook and Instagram accounts in Hootsuite to reschedule any failed posts or messages in Inbox.

META is currently experiencing high error rates, causing difficulties with publishing to Instagram and Facebook. Hootsuite's team is actively monitoring the situation with META to resolve the issue. The affected components include the Hootsuite Web Application and Hootsuite Mobile Application.

The issues with receiving messages on Sparkcentral channels, including WhatsApp and Viber, have been resolved. All messages are now being processed normally. The incident has been fully mitigated.

We are experiencing issues with receiving messages on certain Sparkcentral channels, including WhatsApp and Viber. Our team is actively working to resolve this as quickly as possible. Messages are not lost and will be processed once the issue is fixed.

The situation impacting the LinkedIn authorization process has been resolved. Users should now be able to add and reconnect their LinkedIn Profiles or Company Pages via Hootsuite. Our team will continue working on a permanent solution to ensure platform stability.

We continue to monitor reduced LinkedIn authorization errors but users may still face issues reconnecting profiles.

Users cannot add or reconnect LinkedIn profiles and company pages due to elevated API errors.

Users can now add LinkedIn accounts to Hootsuite after the authorization process issue was resolved.

We continue to monitor the situation with LinkedIn account authorization in Hootsuite, as errors decrease.

Users are unable to add LinkedIn accounts to Hootsuite due to elevated errors on LinkedIn's side.

The issue with post duplication in the Hootsuite Planner has been resolved.

The issue preventing users from duplicating posts in Planner has been resolved, and all services are functioning normally.

Users may have difficulties duplicating posts in the Hootsuite Planner due to an issue with the duplicate post feature.

Delays in Talkwalker Reports and Alerts delivery have been resolved.

Delays in Talkwalker Reports and Alerts delivery have been resolved, and services are returning to normal.

Delays in Talkwalker Reports and Alerts delivery have been resolved.

Delays in Talkwalker Reports and Alerts delivery have been resolved, and the system is returning to normal processing times.

Delays in Talkwalker Reports and Alerts delivery are being investigated.