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Spruce Health is a HIPAA-compliant communication platform for healthcare practices. It brings patient phone calls, secure messaging, text messaging, video visits, fax and team chat into one app, so clinicians and staff can communicate with patients and each other from anywhere. Spruce offers a shared inbox, virtual phone numbers, call routing, automated messages, patient intake forms and billing features. Independent practices, therapists, direct primary care clinics and specialty providers use Spruce to improve access, efficiency and the patient experience.
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Recent User Report Trends for Spruce Health
Aggregated reports in the last 48 hours.
No user reports about Spruce Health in the last 48 hours.
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What is Spruce Health's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Spruce Health
Recent issues reported by users from around the world.
No user reports for Spruce Health in the last 30 days.
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Performance Insights
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About Spruce Health & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A polished Webflow marketing stack enriched with animation libraries and AWS CDN for a security-conscious telehealth brand.
What stands out
- The presence of AWS CloudFront and ACM alongside Webflow suggests a hybrid hosting setup, possibly separating marketing site delivery from core application infrastructure.
- Heavy use of animation tools (GSAP, LottieFiles, Tippy.js) signals a strong focus on user engagement and clear feature education.
- No visible HIPAA-specific or patient-portal technologies on this domain, indicating it likely serves as the public-facing marketing layer rather than the secure product itself.
Technologies sprucehealth.com uses
- AWS Certificate Manager — Provides TLS certificates for encrypted HTTPS connections, critical for a healthcare brand handling sensitive patient communications.
- Amazon CloudFront — Delivers static assets globally with low latency, supporting reliable access to marketing and educational content for healthcare users.
- Popper — Calculates popover positioning for Tippy.js, ensuring tooltips and dropdowns align correctly across screen sizes and scroll containers.
- Tippy.js — Powers contextual tooltips for feature explainers and patient guidance, improving clarity without leaving the page.
- GSAP — Creates scroll-triggered and sequenced animations, making the telehealth platform feel polished and trustworthy to potential users.
- LottieFiles — Renders lightweight vector animations, likely for medical illustrations, onboarding visuals, or subtle UI feedback without performance hits.
- Amazon Web Services — Supplies cloud infrastructure foundation for content delivery and certificate management.
- Webflow — Hosts and visually manages the marketing site, enabling the business to update content, landing pages, and campaigns without developers.
- Cloudflare — Adds DNS, CDN, and security services in front of site traffic.
- jQuery — Simplifies DOM manipulation and supports legacy front-end components.
- Webpack — Bundles front-end JavaScript assets for optimized page loads.
- HSTS — Enforces HTTPS to prevent downgrade attacks on secure sessions.
- Open Graph — Controls how pages appear when shared on social platforms.
How these technologies work together
- Popper requires Tippy.js — Tippy.js depends on Popper to compute tooltip coordinates and prevent overflow, ensuring reliable placement across all UI contexts.
- Amazon CloudFront runs on Amazon Web Services — CloudFront is an AWS service that leverages Amazon's global infrastructure to cache and distribute content, tightly integrated with other AWS tools.
- Amazon CloudFront integrates with AWS Certificate Manager — ACM issues SSL certificates that attach directly to CloudFront distributions, enabling encrypted content delivery across AWS edge locations.
- LottieFiles integrates with Webflow — LottieFiles animations are embedded within Webflow pages to add engaging healthcare illustrations without heavy video files.
- GSAP works alongside Webflow — Webflow hosts the site and manages layout, while GSAP extends it with advanced scroll-driven animations beyond native Webflow interactions.
- GSAP works alongside LottieFiles — LottieFiles renders complex vector motion while GSAP orchestrates scroll triggers and sequencing, creating a rich, non-conflicting animation system.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain sprucehealth.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Amazon.
Domain name active since 2008
sprucehealth.com has been a registered domain since August 2008 — 18 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until August 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Spruce Health not working
Spruce Health is a communication app for healthcare practices, covering patient calls, secure messages, video visits, faxes and team chat. Clinicians and front-desk staff use it. Find your symptom below. Do not put patient names, dates of birth, health information or login codes in a support message.
Jump to what you are seeing
Website
The Spruce website does not load for you.
- Open the page in a private window and on another network.
- Check status.sprucehealth.com for an active incident.
- If only your practice network is affected, ask your IT contact to check the firewall.
Video Visits
A video visit will not start, drops, or has no audio or video.
- Check the camera and microphone are allowed in the browser or app, and that the right devices are selected.
- Check your internet connection. A weak connection causes drops.
- Ask the patient to try the link in a private window or in the app, with the camera and microphone allowed.
- If the video fails for everyone, check the status page and reschedule the visit by phone or secure message.
Phone System
Calls to or from the practice number do not connect, or they do not route to the right person.
- Check the call routing and the hours settings for that number.
- Check the number is assigned to a team member or a queue that is available.
- Make a test call to see whether one direction or both directions fail.
Messages Not Sending
A text or secure message to a patient does not send, or it shows an error.
- Check the patient's mobile number is complete and that the patient has agreed to receive messages.
- Check the message status. A failed message usually shows a reason you can act on.
- Send the message again only after you have checked it did not go through.
Intake Form Not Saving
A patient intake form does not save, or the patient cannot submit it.
- Check every required field is complete, since one blank field can stop a form.
- Ask the patient to try a private window and another device.
- If it still fails, use another route your practice offers for forms, and tell your practice manager.
Still not working?
If it still does not work, contact your practice administrator first, since they manage numbers, users and settings. For a platform-wide problem, contact Spruce Health support through the help option in the app or on the Spruce website. Have your practice name, the number or feature involved, the exact error text, and the time it started with your time zone. Do not send patient names, dates of birth, health details or login codes in a support message. Live incident updates are on status.sprucehealth.com.
Most communication-app problems come from a permission, a weak connection or a form field, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Spruce's side.
Frequently asked questions about Spruce Health
Is Spruce Health down right now?
No. Based on the latest status data on this page, Spruce Health (sprucehealth.com) is up and running normally.
What should I do if Spruce Health is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for sprucehealth.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How many people reported problems with Spruce Health recently?
No user reports about Spruce Health were submitted in the last 48 hours.
How do I report a problem with Spruce Health?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Spruce Health status page?
The official status page for Spruce Health is status.sprucehealth.com.
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